CB Travel and Vacations Hyatt Complaints #22-41

Hyatt review: Room forced entry

Brian Sanders of Washington, US

Apr 26, 2022 10:32 am UTC

Verified customer

Hello,

I stated at the Hyatt Place Denver Airport In Aurora 04/20/2022-04/22/2022.

Booking number 3421133 by Travelro.com

Room number 315

The first night at 3:25 AM I get three knocks on the door and then proceeded by the door opening. The inside door latch was intact therefore stopped the intruder from entering. I yelled and they quickly closed the door. Regardless, someone had a room key to enter.

I was issued 2 credit card style keys and they were both in my possession.

The following morning and afternoon I notified 2 separate front desk managers in person. Both responses were, “I’ll let the GM know”. To my surprise, I never heard back from the GM.

Desired outcome: I want the GM to know what happened and I feel as though an apology is in order or at least acknowledgment. I was frightened beyond belief. We will be sending a letter to the BBB via certified Mail and local representative.

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Hyatt phone numbers

1800 481 034

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1800 293 600

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Australia

8800 707 2988

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Russia

1800 818 188

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1800 011 129

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+1 (800) 005-0000

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+1 (800) 233-1234

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+44 845 888 1234

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United Kingdom

+64 800 441 234

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+43 800 293 600

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+32 80 013 229

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+45 80 010 229

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Denmark

+358 800 115 251

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Finland

+33 800 908 529

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France

+49 800 973 1234

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+39 800 872 021

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Italy

+31 800 022 2929

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+47 80 011 085

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+351 800 1234 1234

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Portugal

+34 900 811 234

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+46 20 795 129

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+973 80 006 740

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Bahrain

+86 512 5500 1234

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China

+852 29 561 234

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India

+81 345 900 568

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Japan

+966 800 844 0067

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Saudi Arabia

+65 31 587 887

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UAE

+54 800 420 0972

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Argentina

+1 (402) 935-5315

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Hyatt emails

customerservice@hyatt.com

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71 S Wacker Dr. ? 1000, Chicago, Illinois, 60606, United States

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