The complaint has been investigated and
resolved to the customer's satisfactionResolved Huntington House — poor quality sofa
resolved to the customer's satisfaction
I purchased a Huntington House Sectional from Southern Design Furniture in N Carolina in August of 2008. Within months the semi attached pillows were ripping away from the back of the sofa.
These are the picture of the ripping pillows. FIVE out of SEVEN of the semi attached pillows are ripping, including the one that was repaired by the upholsterer that Huntington sent out after my initial call to them about the tears. In several pictures you can see that the stuffing is also now coming out. These ripped pillows are on both sides of the sectional as well as the middle.
This sectional is less than a year old and cost roughly $6000; we had planned on keeping it for a long time and assumed the quality was such to allow this. Obviously that is NOT the case.
It appears that this is a MAJOR manufacturing defect and is not fixable simply by having the pillows reattached again.
Huntington’s response to my complaint was to claim that this was due to “misuse”. Huntington refused to do anything further about this besides claiming it was from “misuse”. No sofa should start to fall apart after less than one year. BEWARE, DO NOT BUY A HUNTINGTON HOUSE SOFA!