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Around 8pm January 1st 2020. I took my daughter to the truganina hungry jacks we walked in not drive thru. We ordered junior whopper with cheese medium meal with onion rings instead of chips and mango frozen with strawberry bursties and a whopper with cheese large meal with onion rings instead of chips and a Diet Coke. A young lady served us (African appearance) not sure of name she was ok... although after receiving our meal and returning to our car to drive home. The onion rings were so over cooked (near burnt) my daughter had one bite and couldn't eat anymore. We got home and started our burgers both of the burgers had chunks of onion (obviously the end as segment was still round) and around a cm or more thick the junior whopper had three of there and the whopper had two we had to remove from burger to be able to eat. Then my daughter who had the junior whopper informed me she also had the rounded end of tomato in hers (normally discarded in hospitality I work in hospitality so I know) which also needed to be removed to be able to be eaten (see pic attached). After which both burgers consisted of pickle, sauce meat and cheese between the buns. She was also not feting right all night after she ate dinner. Waking me up at 6am throwing up as the piece of onion ring she'd eaten earlier was still lodged in the chest. She told me it was the first thing she threw up. This is completely disappointing to say the least. This store has been getting worse and worse over the last year I have living in this area. First they would give u cold chips or forget something from the order every time would at least be the sauce for nuggets but then get worse where I had to return at one point to get the missing burger. I ask for Diet Coke and get normal coke. I am a type 1 diabetic and this (to everyone else) simple mistake could have ended up me in hospital. This store needed to be looked at by head office for safety and just common sense... I will be going to the hospitality licensing board with this as well if nothing is doing about it. I normally go hungry jacks as I like ur burgers more than maccas but honestly this is making me change my decision on his one... surely I'm not the only unhappy customer within the area!
