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Hughes review: fair access policy ( 1 comment)

B
Author of the review
4:49 pm UTC

HughesNet Fair Access Policy is anything but fair. It is not defined, to the user, in any useful way, but may be triggered by the simple act of normal web searches. I can only guess that opening a new web page, before their slow system has opened the current one, is a violation, as that is all that I was doing, this time, when FAP activated. Updating software, viewing a news video, and many other normal everyday web activities activate FAP. Apparently HughesNet is an Email, (no attachments), service only.
Since more of us in rural America are going online, HugesNet’s solution to bandwidth is to reduce service to subscribers. The more subscribers that are made afraid of activating FAP or are essentially at Dialup speed due to activation of FAP, the more subscribers HughesNet can sign up.

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F
Frustrated in VT
US
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Sep 20, 2008 3:17 pm UTC

I could not agree more. Hughes.net is taking extreme advantage of those who live in sparsely populated areas that cable and telephone providers do not want to go to the expense of providing service to.
For the $$ that they charge, for service that is already hindered by the slightest change in weather and has a built-in latency that cripples any secure transactions, they should be severely sanctioned by the Better Business Bureau or the Federal Trade Commission.

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