SUBMIT A COMPLAINT

Complaints & Reviews

re: resetting my data

First off I was late with my payment of $50 plus I had three $9 tokens that I bought. 6 days later I paid my...

wifi internet

Gen 5 service in Dahlonega, Ga. zip 30533 case ID # [protected] customer Duane Morris account #...

internet/phone

This company is HORRIFIC..only 24 days within a two year contract and 9 reps and three days later they are wavering my 2yr contract and assure me I won't have to pay the $ 400. I have had spotty phone service dropped calls even with their reps. And their internet...or I should say what internet... buffering and speed cant support multiple devices...now praying they stand to the waver.

satellite internet

Signed up for satellite internet because xfinity/comcast was not available where I was moving. Very slow...

poor service

I initially signed up for internet and satellite TV with HughesNet in April 2018. The. Technician came out...

internet service

My mother has had Hughes for a few years in Bainbridge, GA as it is the only service that really works in her...

gen 5

I have been repeatedly lied to by Hughes Net and I'm tired of it. I was told if I went with a two year contract with the Gen 5 I wouldn't have as many problems with my internet. Will the problems are worse. My security service that protects my house hasn't worked right since I ordered the Gen 5. I plan on turning this in to the FCC and the BBB if this mess isn't taken care of immediately I will also be contacting an attorney. I'm tired of all the lies and my house being at risk because your internet service going down. I want released from my two year contract since you people didn't keep your end of the bargain. I was a full time customer to begin with and this is disgusting. I can be reached at [protected].

hughesnet internet service

Before I ever agreed to the service my first question was, "Will it run my Netflix without buffering every few seconds?"
His reply was how many devices do we have, I told him 2 phones, one iPad, one smart TV. He guaranteed I would have no problems. Next, I had to wait weeks to get the service installed. I waited on their installer and he was a no show/ no call. I wish now I had never let them on my property. From day one it would not work. My husband called them the next day. They kept him on the phone for hours having him "try this" and "Try This". They even said they could see that we had no signal. They then wanted to charge an additional $125 to send out a technician. He told them to come get it. They said they couldn't because it was in my name (wife). I made several calls and they kept me on the phone for hours...Try this, try this again. I had made the mistake of letting them auto draft payments from my credit card. I now know the reason. They charged 3 payments that used up 90 days. They knew that if we went over 30 days they had us. THIS COMPANY IS THE BIGGEST SCAMMERS IN THE COUNTRY. Now they have turned me over to a collection agency for the complete contract amount. I will NOT pay for something I did not get. STAY AWAY FROM HUGHES NETWORKS.

gen5

Finally convinced to upgrade to Gen5 from old plan I had for years and while we did have problems with it every once in a while, the switch to Gen5 was the biggest mistake EVER! The technician installing it said I would need to wear a seat belt because of the increased speed. What a joke. We were sold a far worse package than the one we had before. Why are they still in business? Oh yeah, I was forced into a new contract with early termination fees now. It takes forever to load pages with lots of error messages. Why did God makes ticks and why does Hughesnet exist?

internet

Terrible company!!! Buyer beware!!! Hard to cancel, threats about huge cancellation fees. Make sure you read...

internet service

My wife and I took over my grandfather's old Hughes net account. First they never changed it over to my name...

installer

We ordered Hughes net internet service bundled with dish network. They were installed the same day...

follow through on no charge for early termination of voice service as promised.

My account has been charged the early termination fee of $140.00 on my 6/8/2018 bill. I've already sent a chat with HugheNet representative and they said they could not help me and I would have to call. I asked to have someone from the US call me; it has never happened. Here is a copy of the letter indicating that I would not be charged the early termination fee. I'm asking that the fee be immediately taken off my account.

Mr. David Dennis 5/2/18
Trade Practice Consultant
Better Business Bureau
1411 K Street Northwest, 10th Floor
Washington DC [protected]

RE: Patricia Horton

File # [protected]

In response to your letter to the Executive Customer Support division of HughesNet, it has been acknowledged that Ms. Horton was not satisfied with the proposed resolution that HughesNet has offered.

HughesNet has acknowledged Ms. Horton's objection and re-evaluated the ongoing Voice service issues. It has been confirmed that the issues are still unresolved and Ms. Horton wishes to terminate this service but still keep the internet service. Currently Ms. Horton has 14 months remaining on her Voice service and her contractual agreement would subject her to a $140 early termination fee. HughesNet has decided that in light of Ms. Horton's difficulties with the Voice service we will waive the entire early termination fee for the Voice service. HughesNet reached out to Ms. Horton on May 2nd, 2018 and notified her of this resolution which she accepted but did ask to allow her some time to port the number over to another service provider. HughesNet has scheduled a call back on May 15th, 2018 at 1:00pm her time. Additionally, since Ms. Horton's bill will be generated before the call back, HughesNet has applied an adjustment to her account to cover the Voice monthly service charge with the tax based off last month's invoice. A credit of $35.28 has been provided and the previous $30 off discount will still remain on Ms. Horton's account as well. HughesNet looks forward to speaking with Ms. Horton on the date and time scheduled.

We sincerely regret any inconvenience that Ms. Horton may have experienced and express our sincerest apologies. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case, and HughesNet is hopeful that our continued effort and actions will serve as a demonstration of our good faith. Thank you very much for your consideration.

Warmest Regards,

D.Mailloux

Executive Customer Care Support Division

no or either very poor internet service

I have been having issues with my internet service since I signed up. I will lose connection to the internet...

unauthorized charge on card

I canceled service on my internet right after it was installed because it never worked. I was told that I...

internet provider

So called internet provider, really a total scam. Do no deliver promised speeds, after the sales call, you...

I was lord too!

Called to sign up for internet on May 30th around 5:30 p.m. and the representative I spoke with looked up...

service

I am needing to find out what I need to do to cancel my internet. I do not want to be charged for it anymore...

false advertising, god awful service

Hughes net this is all a lie Built-in wi-fi be ready to recover page many times Connect multiple wirele...

hughesnet service

I have had Hughesnet for at least two years now and every month I "run out of data", and when I do I call to complain. when I call I am told that my system is running fine, they see no problems. I have no internet option except my week cellphone signal, which is also quite inconsistent. About 4 months ago when I called I was told I should upgrade to the Gen V and get to 30 GB of data, with that I would have plenty of speed and data. I fell for it and since the switch I run fast for bout a week just surfing, no video or streaming and I run out at least 10 or more days early every month. When this occurs I call them up and get the same line " your equipment and cellphones are using data up, even when they are not being ctively used". So since February, we have an ozone WiFi zone in the house, if the mobile device, laptop, or cellphone is not being used for internet use, then the WiFi settings are off. This past March I contacted them again because my data had disappeared again, I checked all my devices and none were set for WiFi, meaning whenever we use a device for internet we have to go into setting to turn the WiFi on. Which is a pain in the neck when we are elsewhere because it won't pick up WiFi at public hotspots, therefore it also ends up using more of my cellphone data. Well, this past call to them I was told to turn the modem in the house off when not in use, I was also given 3 GB of data. So I turned the modem off, and have not turned it back on since. My new month of data started on the 9th and the modem was never turned back on nd today on the 17 th, I am using public WiFi to check my data, and with 25 days left in my month, I have no more anytime data and my bonus data is at 75%. Now my question is how can I run out of data if the system has been off. Does just the mere existence of a contract with Hughesnet constitute data consumption? Do they even keep track of the data usage, or would we find a giant wheel in their corporate headquarters spun to decide how much data is being used and by who?
I called them again to find out how I could have consumed all the data if nothing is running, the guy who answered checked my system and told me he couldn't figure out why, unless I turned the system back on. I explained I wasn't home but I would contact him again when I went home. This company, was my single opportunity to bring internet to my home, internet access is as important for daily living as other utilities. Most occupations require a minimum for communication as well as payroll. I am so disgusted with Hughesnet right now I don't just want out of my contract, but I would like to see them out of business, because they are swindling most of their customers with promises they either can't provide or do not care to. My neighbors are experiencing the same issues, but I can only write about my experience.