HSBC Morgage Servicesno room to work with

This review was posted by
a verified customer
Verified customer

We have been trying to work with HSBC since April of this year to renegotiate our loan through the loss mitigation department and then through the organzation HOPE. They are the coldest company we have ever come in contact with. We are both on disability. We refinanced our home with CALUSA Investment who in turn sold the mortgage to HSBC. We were told our house was approaised at 190, 000 because of the homes in the area - we since found out this was not the case. Our payment was 1819.00 a month which we managed to eek out each month. Due to health reasons and the economy we could no longer keep up with our payments. We submitted bank statements, letters of hardship, etc. each month. Each month we were denied. We went through the HUD recommended agency NEW HOPE. This company is the greatest - they are sincerely there to help you. The only company they could not work with was HSBC. Of all the hundreds or mortgage companies they came in contact with they said HSBC was undoubtedly the most hard nosed company they have ever dealt with. Knowing our financial circumstances HOPE asked them to drop our interest rate 3.5% for three years so we could get see about ground and then put it at 6% for the period of the loan. Well HSBC was so gracious they dropped our interest rate from 8.999% to 8.235 which took the payment of 1819. per month to 1719. per month. When you in the financial state we are that doesn't help much. The man at HSBC told my husband he really didn't care if they had to foreclose or not or if we didn't make our mortgage payment if was not his concern. What would it have hurt them to drop the interest rate per HOPE's request. My husband had a heart attack and this whole thing scares me as to what might happen to him with regard to all of the stress. I am not in t he best of health and I am trying to shoulder as much as I can. I wish there was a way to start a class action lawsuit against HSBC - they are crooks. They are the most unethical, cold hearted corporation I have ever dealt with and I know for a fact we are not the only people who are complaining. WE NEED SOME HELP - WHERE DO WE TURN ? I have exhausted myself trying to find a place that I can report them to for their lack of concern in today's economy.


  • Ja
    james anderline Nov 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    `i have 2nd morgage with you and some of the original documents my wife forged my name to she is a uderwriter for virtual bank and she new the girl at the title company and she left her take documents home for me to sign but i never did she signed my name to them because i was not going to sign them because i did not want the loan the interest was to high i do not now the loan number my social is [protected] thank you james anderline

    0 Votes
  • Da
    Daland Oct 11, 2014

    I just got out of a bankruptcy which included a 2nd mortgage on my house carried by HSBC. As part of the plan they received a considerable amount of money. I made all of my payments over a 3 year period and was discharged in August 2014. On October 10 I received a bill from them saying I still owe them $12710. I looked up the bankruptcy code and it appears that by contacting me about a retired debt they have broken the law. So I will be calling my bankruptcy lawyer and we will be suing them...

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