HotelTonight — damaged decoration flower pot / unpaid bill in restaurant
Reservation [protected]-QLQGHA Mr. Craig Kislig
Customer Craig Kislig departed today. The have broken a big expensive (350.-€) flower pot at the main entrance of the resort. And they did not pay for a consumption in our restaurant amounting 14.-€.
The Guest reported at reception that they broke the flower pot, but as soon as we told them that they are responsible to pay a new one, the got into the car and runned away.
We do not think that this is not a Hotel Tonight's customer standard behaviour and that it cannot remain like that.
Could you help us with both issues?
We will be waiting for your news. Thank you.
Front Office Manager
Updated by Front Office Manager Marbella, Sep 29, 2019
Bad behaviour guests