Hotels.com — pontins holiday hotel southport
We had reservation nbr 9218953 in the name M G Gardlund for 2 nights arr 22/07/2017 and departing 24/07/2017. We prepaid GBP 218. The room nbr was 279
Egen getting to the room in the evening we found IT well below acceptable standard.
We have the following complaints
- The room was not cleaned properly, lots of dust and particles on the floor
- the room was stinking of old cigaretter smoke, a person could not sleep in that smell
- the TV was not working
- there were No bedsheeting in the beds
The reception was closed. We finallåt hot bedsheeting.
After We sen the mess in the room We hot hold of a junior person of the staff and returneras the key within 30 minuters after We have den the room
We want to be refunded with Heat we paid, GBP 218
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