SUBMIT A COMPLAINT

Hotels.commissing booking

1
I Aug 12, 2018

My being " cancelled booking reference" : [protected].

I have to file a complaint regarding my above booking! I arrived the hotel at midnight and found that nothing has been reserved for us! The hotel said they DIDN'T have any business relationship directly with HOTEL.com! This is absolutely ridiculous and I even received a mail from you asking about my checkin feedback today! And I am absolutely fortunate that the hotel still has vacancy BUT I have to pay RMB 600 per night for two night and that is HK$ 1500 instead of the original HK$ 1, 100. But I was being treated like a dump, your staff only told me that you will cancel my booking and give me back a HK$100 coupon for future use. I really have doubt I will ever use hotel.com again!!!

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