Hostie

On January 27th, we rented a house from VRBO and Houzlet was the host. We paid a down payment. We had until March 2nd to get a full refund. On February 13th, due to a family tragedy, we had to cancel our plans. I cancelled that day and was informed of a successful cancellation and that the refund of $691.00 would take 3-5 banking days. Surprisingly, VRBO refunded my money the next day. However, my bank statement showed I didn't receive the full amount. I contacted VRBO and was promised a resolution within 24 hours, but the refund did not materialize. Further attempts to resolve the issue were met with automated emails about accounting problems. A month has passed, and despite cancelling within the refund period, I still haven't received my refund.

I booked a month-long stay for March via VRBO and Houzlet at a location. I arranged a short-term rental through their listing. They were to bill my card on February 15th for the final amount, but it's not yet charged. Houzlet's responses are lacking. They promise to escalate my issue and return my call within a day, but no calls have come. They also haven't provided entry details for check-in on March 1st. We're driving from afar and need resolution before our departure on February 23rd for the long journey. I feel a service fee refund is due, as no service was rendered. Sent from my iPad.