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1.0 804 Reviews

Hostess Brands Complaints Summary

6 Resolved
798 Unresolved
Our verdict: If considering services from Hostess Brands with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Hostess Brands reviews & complaints 804

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Newest Hostess Brands reviews & complaints

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2:47 pm EDT
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Hostess Brands ding dongs

I purchased Ding Dongs the other day from Wal-Mart. I go to eat one and there was no cream filling. Today 10/29/17 my daughter ate one and again there was no filling! It's extremely frustrating. I'm a single mother and can't efford to always buy them, but when I do I enjoy them every much. My child and I are very disappointed! What can you do to make up for it?

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3:27 pm EDT

Hostess Brands hostess ho ho's

I am a long consumer of Hostess Ho Ho's, 45 years. I have noticed that Hostess has changed the Ho Ho Brand. Hostess has replaced the dark chocolate with a cheaper less dark chocolate that doesn't taste as good as the old Ho Ho's from the past. I am disappointed, that Hostess has changed the quality of the Hostess Ho Ho's. I am not going to purchase any more Hostess Ho, Ho's.

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2:00 pm EDT
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Hostess Brands chocolate-covered twinkies

On 10/25/2017 I purchase a box of chocolate-covered Twinkies at my local market package was not expired open them the next morning had one for breakfast it had a strong chemical smell and taste. Not only did they smell and taste of chemicals the after effect caused numbing effects within my mouth.Thinking that it was mainly only one I opened another and another and another all the same I return them to the store for a refund and the complaint the store management said I needed to contact Hostess myself, and stated that this was not the first complaint they had from the hostess line of snacks. So here I am contacting you. In hopes that we may resolve this. Until some resolution has been made of your qualities I will no longer purchase Hostess snacks thank you.

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8:14 pm EDT
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Hostess Brands mini muffins-blueberry

I am writing to let you know how disappointed I was when I opened a package of the Blueberry mini muffins.They were so tiny and to dense.I understand trying to cut corners with the rising cost of everything, but making them this small is crazy.They use to be mini but took two bites & light and fluffy, now they are barely 1 bite not fluffy and taste like they were over cooked I hope this was just a bad batch and not your new way of saving a few cents,

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9:46 am EDT

Hostess Brands donettes powdered

I was eating one of the donnettes I just barely pulled out of the package and I bit down and I feel this pain in my tooth, I felt something hard and I freaked out, I reached inside my mouth and pulled out this plastic piece. It was a little upsetting due to the fact that my son was just about to eat it and lucky he didn't cause he could have choked. I was very surprised cause I buy them all the time and have only had issues with them being moldy never things inside!

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10:24 am EDT

Hostess Brands ho ho's, suzy q's

I am so disappointed with Hostess changing their receipes. I grew up loving Suzy Q's and Ho Ho's. Imagine my surprise when I opened a box of HoHo's recently and was horrified to see the chocolate was changed from dark chocolate to milk chocolate...or whatever that was...AWFUL! Dear Hostess,
GO BACK TO THE BEGINNING, BECAUSE YOU SUCK! Please return to the original recipes. This is what set Hostess apart from the rest. Until then, I'm done as a customer.

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9:10 am EDT
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Hostess Brands cherry pies

I recently purchased a cherry pie from the grocery store. I don't know what you did to the recipe, but it is not the same product that I had previously purchased. The dough is dense and soggy, not light, flaky, and crispy. The glaze on the pie is virtually non-existant, and there was hardly any filling in the pie. In fact, it looked like some of it had absorbed into the crust. I know that I used to love these pies, but I will not be purchasing them again. I don't know how you can put "new and improved" and "our best pie ever" on the box, because, quite frankly, these pies are absolutely horrible.

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8:37 pm EDT

Hostess Brands raspberry zinger, chocolate covered twinkie, chocolate twinkie

I recently purchased some of your products. They were not expired or even close to the expiration date. They were horrible and a disappointment. They were the raspberry zinger, the chocolate covered Twinkie (which was the worse) the cake was hard and the chocolate on it made it it hard and spongy. The chocolate Twinkie was also very firm not like cake at all. I tried the white fudge ding dong and it was the best out of all the products and it was still below average. The only product I would buy would be your coffee cake. I always enjoyed your products as a child but I’m disappointed now

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pobarjenkins
Minneapolis, US
Oct 20, 2017 12:48 am EDT
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Take the product along with your receipt back to the store of purchase. They should be able to assist you with a replacement or a refund.

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12:36 pm EDT
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Hostess Brands hostess donettes cinnamon sugar crunch

I usually am not one to complain and always give credit where its due but in this case I need to make a complaint. Recently my wife and I went grocery shopping at our local FoodLion. We decided this trip we would switch it up and try Hostess doughnuts as we haven't bought them in many months due to quality of product and the amount of bang you get for your buck. We have enjoyed the products over the years but as I stated the quality is poor and it always seems dry. The product I purchased was one bag of hostess doughnuts of the powder doughnuts and one bag of cinnamon sugar crunch. The powder doughnuts were dry, and just tasted horrible. We ate one and disposed of the bag. I was disappointed but not a big deal. I just said we won't buy hostess again. Here's my chief complaint. The next morning which was today my wife took a few out of the bag and put them in a zip loc bag to take to work. My daughter wanted them for breakfast so I gave her a few with milk. As she was eating one she noticed something weird about the taste and said something "blue" was on it. She had 3. She had eaten the first 2. I told her to stop and let me inspect. Upon inspection I spotted mold. I was pissed. How does this happen? Now I have to hope my wife or child doesn't get sick. I just want people to be aware and I want answers of how this happens? I have attached pics for proof of the date on package and the mold. I'm sorry hostess but you have lost my business!

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shannxmm
, US
Oct 19, 2017 1:30 pm EDT
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Ever since Hostess bounced back from bankruptcy a few years back, the quality of their products has been rather lackluster. So I'm the least bit surprised by this. I recently bought a box of Twinkies a couple weeks ago and there was little to no cream in them. Needless to say I'm very disappointed about that.

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9:02 pm EDT
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Hostess Brands chocolate zingers

Purchased a box of chocolate zingers. I was primarily the person eating them at approximately 1-3am. Going into a dark kitchen, opening a package then consuming. Tonight I had finished cleaning the kitchen, reached into the zinger box, last one. I
Opened the package with the fluorescent kitchen light on and I am horrified by the sight of mold on the bottom of the cake. I am sick to think that I ate a whole box of mold over the last week.

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pobarjenkins
Minneapolis, US
Oct 19, 2017 12:52 am EDT
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Return them with your receipt to the store you purchased them at. They should be able to offer you a replacement or refund.

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11:39 am EDT
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Hostess Brands chocolate cupcakes

I have written to the company several times and never received a response. I wanted to know why they use animal shortening in the making of their product. Being a vegetarian/vegan I refuse to purchase this product let alone consume it. There is no reason for any company to use animal shortening or gelatin to process baked goods or any other food or supplement. There are countless people who do not purchase these things for similar reasons. I imagine that sales would increase dramatically for many companies if they also catered to vegetarians and vegans.

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Deborah B.
, US
Jan 19, 2018 12:12 am EST

Having mine Ding Ding with a nice, cold glass of milk. Cheers.

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pobarjenkins
Minneapolis, US
Oct 19, 2017 3:07 am EDT
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Most likely they have some sort of relationship in place with a company that makes it most cost effective to use the animal shortening.

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12:17 am EDT

Hostess Brands hostess zinger. chocolate

I purchased a moldy zinger from Vendors unlimited vending machine. I took a bite without noticing and then went to check the other one I purchased. Both were in date Nov 7th and I am not sure but their are more that people can purchase. I would like to reimbursed for the money I wasted on these items. I am not sure e who to contact and the company did not want to help me.

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10:25 am EDT

Hostess Brands moldy cupcake

Yesterday, I purchased a box of cupcakes. My daughter had one and handed me one to eat. While opening it I discovered it was moldy. I'm praying hers did not have any mold on it. I was completely disgusted.

I have bought these cupcakes many times I did have a problem once before with them being hard I just figured it was a bad box. I never expected them to have mold on them.

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3:34 pm EDT
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Hostess Brands hostess zingers

On 10/10/17 6:00p.m. while eaten a package of Zingers I began choking of what turned out to be a hard piece of plastic baked within the snack. I am requesting refund and compensation for this terrible and dangerous experience. Needless to say I will never feel comfortable eating your "treats" again. Product was sold at Exxon gas station 3100 John F Kennedy Blvd. Union City, New Jersey.

Number provided on front of package F [protected] x 08:20 l
number on packaging barcode [protected]

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10:20 pm EDT

Hostess Brands chocolate chip muffin

Hello, I went to circle k gas station in ellettsville Indiana today (10/11/2017) I bought a chocolate chip muffin that you guys make. On my lunch break at work I get my muffin start eating it, it tasted a little funny so I turn my car light on to check it out and I seen mold all over the top of the muffin! I'm disgusted! I really hope I don't get sick from eating mold!

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8:48 am EDT
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Hostess Brands hostess powdered donnettes

I bought a bag of Hostess Powdered Donnettes today at a gas station before work. When I opened them and started eating them, I noticed that they are not very fresh. They are kind of hard and taste a little stale. I did look for the sale by date and it does say sale by 10/11/2917, which is today, so that is probably why they taste like this. I usually by th little Debbie mini powdered donuts but the gas station was out so I was hoping that these would be as good, but sadly I was disappointed. I just wanted to let someone know so that maybe these will be better in the future.

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8:31 pm EDT

Hostess Brands hostess donettes

I noticed many expired packages of hostess donettes, chocolate frosted, and powdered sugar. On 10/9/17. At a dollar General store#15110, there were bags of the above products, with dates of: 9/22/17, 10/2/17, 10/11/17. (?)I spoke to a manager at that store, (Melaine). She stated that your product was rotated and stocked by a 3rd party (company). Please check in to this issue. It is bad business, and reflects on your product!

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6:51 am EDT

Hostess Brands hostess snowballs-taste and freshness

I bought this product yesterday (product date/code: BEST BY OCT 14 2017 E [protected] 222 19:35 9) and a friend brought me a pack of a competitors snowballs because she couldn't find Hostess at the store she visited. The competitor is Mrs. Freshley's Jack-O-Lanterns and oddly enough they happen to have the same best by date. I've always purchased Hostess brand snacks over any other because that is what I grew up on. However, over the past several months I have not been satisfied with the products freshness and taste. The Mrs. Freshley's brand definitely were more fresh, tasted better and had a better texture in its components than your brand.

Come on Hostess, you were at one time much better than you are now.

Please take measures to improve quality and perhaps you will get another chance to win back some of your loyal fans.

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7:50 pm EDT

Hostess Brands chocolate chip mini muffins

I previously purchased a box of chocolate chip mini muffins. I opened a package and when I expected there to be four mini muffins in the package there was only three. I was and am highly upset about it. I really enjoy hostess treats but this was just a bad experience overall. This incident happened on October the 5th, I purchased the box of muffins on October 1st.

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5:45 pm EDT

Hostess Brands chocolate cake twinkies

I bought a box of chocolate cake twinkis on 9/29/17 at the cost of $3.00. I opened the box the first twinkie the package was opened and it was dried out. As I am finishing the box there was another one opened and dried out. I was disappointed. Twinkies have always been my favorite so I thought I would try something new nope disappointed. The date on the box was October 3 2017 E-[protected] 211 05:06 L23. Thank you for your time. Also the chocolate cake twinkies are a whole lot smaller than the regular ones

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Hostess Brands In-depth Review

Overall Rating: 4.5/5

Product Quality: Hostess Brands offers a wide range of delicious and high-quality products that are loved by consumers. From their iconic Twinkies to their scrumptious cupcakes, the taste and texture of their treats are consistently excellent.

Variety of Products: Hostess Brands offers a diverse selection of products to cater to different tastes and preferences. They have a range of snack cakes, donuts, and pies, ensuring there is something for everyone.

Packaging: The packaging of Hostess Brands' products is eye-catching and appealing. The colorful designs and clear labeling make it easy to identify and choose your favorite treats.

Pricing: The pricing of Hostess Brands' products is reasonable and affordable. Considering the quality and taste, the prices are competitive in the market.

Customer Service: Hostess Brands has a dedicated customer service team that is responsive and helpful. They promptly address any concerns or inquiries, ensuring a positive customer experience.

Website Design and User Experience: The Hostess Brands website is well-designed and user-friendly. It is easy to navigate, and the product information is clearly presented. The website also offers a seamless online shopping experience.

Shipping and Delivery: Hostess Brands ensures timely shipping and delivery of their products. They use reliable shipping methods to ensure that the treats arrive fresh and in perfect condition.

Return and Refund Policy: Hostess Brands has a fair return and refund policy. If there are any issues with the products, they are willing to provide a refund or replacement.

Social Responsibility and Sustainability: Hostess Brands is committed to social responsibility and sustainability. They actively participate in initiatives to reduce their environmental impact and support local communities.

Brand Reputation: Hostess Brands has a strong brand reputation built on decades of delivering delicious and iconic treats. They are known for their quality and consistency.

Competitive Advantage: Hostess Brands has a competitive advantage in the market due to their wide range of products, consistent quality, and strong brand recognition.

Innovation and New Product Development: Hostess Brands continuously innovates and develops new products to cater to changing consumer preferences. They introduce new flavors and variations to keep their offerings fresh and exciting.

Market Presence and Reach: Hostess Brands has a significant market presence and reach. Their products are widely available in grocery stores, convenience stores, and online retailers.

Customer Reviews and Testimonials: Hostess Brands has a loyal customer base, and their products receive positive reviews and testimonials. Customers appreciate the taste, quality, and nostalgic value of their treats.

Partnerships and Collaborations: Hostess Brands has formed partnerships and collaborations with other brands and companies to create unique and limited-edition products. These collaborations add excitement and variety to their product lineup.

Industry Recognition and Awards: Hostess Brands has received industry recognition and awards for their products and business practices. These accolades highlight their commitment to excellence.

Company History and Background: Hostess Brands has a rich history dating back to 1919. They have been a beloved brand for generations, and their treats have become iconic in American culture.

Financial Stability and Performance: Hostess Brands has demonstrated financial stability and strong performance in the market. They have consistently delivered positive results and growth.

Future Outlook and Growth Potential: Hostess Brands has a promising future outlook and growth potential. With their strong brand and continuous innovation, they are well-positioned to expand their market presence and attract new customers.

How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

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