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Hong Leong Bankinternational transfer to u.k.

1

i had made an international transfer last Thursday to UK for my daughter. The money didn't receive even after a week. Finally, I knew that it is because your bank didn't provide the sort code and the money being rejected and charged by U.K.
I didn't even receive any message from the bank but instead I knew it by asking from the counter!!
It is a terrible service! !
Every bank in Malaysia know that there is a need to provide sort code for UK bank. How can this even happen in a national bank? The most unreasonable thing was, I need to pay for my second service charge for transfer!! What wrong with this?!
My money had been charged by uk now I need to pay for my second service charged of transfer which is not my fault!

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