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2.0 4 Reviews

Honey Spas Complaints Summary

1 Resolved
3 Unresolved
Our verdict: When using services from Honey Spas with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Honey Spas reviews & complaints 4

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12:26 pm EDT
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Honey Spas Unethical behaviour

All these negative reviews are correct, many positives are fake accounts. This company offers everything under the moon until taking your money. They offer warranties, they will be there every step of the way and they have guys who carry the spa. You will be swimming in 6 weeks. Garbage! Our spa took 4 months to deliver and still does not hold water 9 months after purchase. I was told by Ellen the delay was due to the cover not coming in. Tim slipped up a bit later and told me it was because the shell was cracked and the water ran out after testing, slow leaks. They did make sure to take a picture of the spa filled to hold against me before the slow leak took the water out. They can't keep their lies straight. He told me there were numerous problems with the spa but he didn't want to go into detail. That doesn't feel secure after they just cashed your payment. When I questioned delivery until I could check the spa, Ellen called my boyfriend behind my back to try to arrange delivery when he is not even on the transaction, just drove along with me. I didn't mind him answering the phone to take a message but I did not give permission for him to accept the spa. This is when they became irritated. When I went in to see the spa and check the shell, they would not let me get in the spa to check it. Your choices are take the spa as is or don't take it at all. They won't care at that point after money has been collected. They hold you hostage when you go in for hours when you just have a quick question. They tell all kind of crazy stories about always winning in court because they know judges and police, ghost stories, their house burning down. Never told me these stories before paying. You finally get an answer to your question like two hours later but it's a lie anyway. Moving on to the warranty. This is a rip off because when they bring your new spa and it's broken the first day, they say they might cover the part but will charge you 200/hour service for their faulty spa that they did not assemble properly. You would expect it to work the first time right? We have called several other companies for estimates and all have told us the spa is poorly built with the cheapest equipment off Amazon, the plumbing is not correct and the pump not strong enough. The plumbing was not connected properly, a piece was not even together and plumbing is broken with a hole like they dropped it loading it. We could see water running out and have not been able to keep it full. They also never put in the promised insulation they showed me on their shelf, nothing. Other companies are apologizing profusely telling me I was ripped off and they will rebuild the spa properly. We did call Honey and got voice mail but then decided to get everything in writing because we read that if you talk on the phone, you will get threatened or belittled (which did end up happening later). I was told online that they had been closed down and I believed it was Krystal I was talking to, apparently after being screamed at on the phone just now by Tim, it was Ellen I was speaking with online or whoever runs their facebook page and not his daughter (Not really relevant but that's all he called for, not the repair). I was told the company was shut down for the virus so it would be several months more before they could help me but I was supposed to say please. Mind you I have been waiting since last October so I will not beg. They brag online of all the spas they are delivering but still ignoring the broken ones, said those will be addressed in maybe 14 weeks after my year warranty ends, how convenient. Seems Honey Spas was the only one in the area closed as I needed service. Oh, Delivery, they promise a crew and then show up without them forcing you to carry the spa also. I've been ignored for months online and email asking for help but I got Tim's attention by writing a bad review. He called, yelled for 5 minutes as my family sat there listening, threatened and told me he won't fix the spa now and I can go to counsel. Told me I don't want to mess with him.

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Ellyn K. Honey
, US
Jul 10, 2020 1:22 pm EDT

We delivered your swim spa on March 13, 2020. After your delivery we were mandated by Governor Wolf for all non essential businesses to close due to the shutdown of the Coronavirus, Covid-19. We had to be shut down for 10 weeks during the covid-19. We spoke in March on Fb on March 24, 2020 to inform you we had to close. and that for you to call us when we reopened to be put back on the schedule to go over start up. Yesterday July 9, 2020 was the first time I heard from you in reference to coming out for a service call. Please give me a call at [protected], during normal business hours Monday - Friday 10:00am - 5:00pm and I will be happy to schedule you for service to address your concerns.
We take our customers concerns seriously. Please give me a call and I will be happy to get you on the service schedule.

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12:23 pm EDT
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Honey Spas customer service & actual service

BEWARE BEWARE! Had two people sent to fix my hot tub. One helper and one professional. The helper was sitting around twirling his thumbs and swinging things around doing nothing. Would carry the tools, but that's literally about it. The girl knew what she was doing. Was charged $95/hour for both... How is it fair that someone who literally doesn't know what they are doing and preoccupied with his phone gets paid just as much as the person who does all the work?!
After "repairing" my hot tub, they left two hoses disconnected! Needless to say, they are leaking a lot from not being sealed or connected to anything! Was told that they will come back next year to fix the hoses. It's currently June!
Person who answers the phone is super unprofessional and just complete, and I mean COMPLETE lack of customer service. He's always right and if things don't go his way, will curse you out.
Asked for a full salt water system to be retrofitted as I specifically didn't want to sit in any chlorine. He installed a $250 salt water chlorine generator and tried charging $1500.
Beware beware beware!

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8:24 pm EDT
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Honey Spas Hot tub

BUYERS BEWARE! I bought a used hot tub from Honey Spas. It never work correctly from the day it was delivered. As soon as I turned it on for the first time, multiple parts fell off, I found ball bearings all over the bottom, the blower stopped working and it blew my circuit breaker. I couldn't get the water clean and when I took the filter basket apart, I found out it had no filter cartridge in it. I called and asked Tim to please check out what is going on with this spa and he sent out his daughter out. I found a note stating "Hot tub is in working order", and nothing was done. It finally became unusable. When I called again, he said someone could look at it in a week or so and it will cost $95 an hour. He refused to stand by the product he sold to me. I felt that having his company out would be useless and a waste of money so I called Neversink Hot Tubs. The owner of this company came out the same day and evaluated my hot tub. What he found was sickening. It was wired incorrectly and none of the electrical wires weren't grounded. It had no debris basket in place. The jets were totally shot, the blower was shot, the cabinet was shabbily made and was not made out of pressurized lumbar and will probably last less than 5 years. Gary from Neversink was able to rewire and make my hot tub usable on the first visit. It will probably cost me another $1000 to have this hot tub fixed correctly. I curse the day I ever met Tim and Ellen Honey!

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Update by bleu Jean
Jul 20, 2016 5:32 am EDT

My first issue that I discovered was that you sent the hot tub out without a filter. I came into your store. I told Tim about the missing filter and that there were multiple parts coming off and floating around my hot tub. I came in and you gave me a filter cartridge and Tim's exact words were and I quote "What the hell did we sell her?" He then told you to get Krystal out there to check it out. I left a plastic bag taped to the cover with all the parts that have come off. Krystal did nothing but leave a note stating "Hot tub works correctly". The blower still did not work and the parts were still taped to my hot tub cover. Maybe she needs supervision and training. I have since found out that the blower motor was blown, all the jets were bad and will continue to fall apart. I was supposed to have a debris basket in the filter return and that not having the blower working could cause a severe bacterial problem. Your response to all of this is... We didn't have to sell you a decent product because we don't offer a warranty. That is really poor business ethics. I just encourage anyone who is thinking of doing business with the Honey Tub Companies to do their research. They don't have to believe me, there are multiple poor reviews about your company with the current name and the multiple names it has had in the past.

Update by bleu Jean
Jul 18, 2016 10:01 am EDT

I bought a hot tub that never worked correctly and was missing parts from the day is was delivered. I may not have any legal recourse, but that doesn't mean you are right. I was taken advantage of by a dishonest and immoral man and his family. I trusted and untrustedworthy company. My only goal is writing this review is to prevent others from having to go through what I am going through.

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Ellyn K. Honey
, US
Jul 19, 2016 2:04 pm EDT

It is obvious from the variety of online complaints that you have filed against our company, that now outlines several different versions of your story, that you expected to get away with cyber bullying our company into providing free service and repairs that you are entitled to. As i have stated before we take great pride in providing the highest quality of products and services. However, we deal with 1, 000's of customer a year. In fact nationwide we deal with 10's of thousands of customers a year. Occasionally something goes wrong and we do everything in our power to fix it. But the reality is there are people who mistake kindness for weakness. Personal attacks against Tim Honey Ellyn Honey as well as our daughter are unacceptable. For the record we also own a goldfish named Sunny, you haven't attacked him yet.

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Ellyn K. Honey
, US
Jul 18, 2016 8:36 am EDT

Dear Mrs. Ross,
We are sorry to hear that you regret having purchased a used spa as with no warranty, neither, expressed or implied. Which, was clearly disclosed and you accepted terms in writing, no less than 3 times. One of which the letters were almost 1” as to make sure no misunderstanding would occur.

The Honey Companies are committed to providing the highest quality products and/or service that is reasonably possible.

We are grateful for the confidence that thousands of customers place with us each year. As our company has grown over the last 28 years, from a small local business to a company that services customers nationwide.
The structure of the company has understandably become more complicated., business relationships have evolved as has the legal and financial structure of our companies.

We are glad to hear that you are comfortable with the service provided to you by your new service company and wish you happiness and success in the future.

Anybody reading this who may question the validity of our rebuttal may simply contact us at our email honeyspas@aol.com and we will be happy to provide copies of Mrs. Ross’s signed contract and used acknowledgement and waiver.

We are also please to know that the brand new spa we provided for Mrs. Ross and her husband has been functioning for years with out any problems.

Sincerely,
Timothy C. Honey
The Honey Companies

Is Honey Spas legit?

Our verdict: Complaints Board's thorough examination reveals Honey Spas as a legitimate entity with notable strengths. Despite a 25% resolution rate on customer complaints, which invites a closer look, Honey Spas stands out for its commitment to quality and security. Clients considering Honey Spas should delve into its customer service record to gauge compatibility with their expectations.

Honey Spas earns 94% level of Trustworthiness

Perfect Trust Endorsement: Honey Spas achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Honey Spas. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Honey Spas's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Honeyspas.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Honeyspas.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Honeyspas.net has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The honeyspas.net may offer a niche product or service that is only of interest to a smaller audience.
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2:46 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Honey Spas has left an official reply on this complaint.

Honey Spas They sell and install total crap

Don’t deal with the company Honey Spas. They took money and install total crap. After that they refused to help and told that we did something wrong, but we couldn’t install it on our own. It was really impossible. Not recommended company and better avoid them or you will lose money. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.

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Valerie
Valerie
, US
Jul 11, 2008 5:11 am EDT

Make sure you search Complaints.com and the web for this company's old name "Honey Tubs".

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Contact Honey Spas customer service

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+1 (610) 856-6051

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honeyspas.net

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