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Home Warranty of America [HWA]ac service repair

1
K Aug 04, 2018

On 7/19 we submitted our 2nd claim for AC not working. We were told it would take 48 hrs for the the approval because we had a coil leak and needed it replaced. After 48 hrs we do not hear a response and neither does our contractor. So after repeated phone calls to them and many different stories, they finally approve it after 3 extra days . Now here it sits 8/4 with no coil in sight, I'm not allowed to speak to purchasing department, the information is supposedly not in their computers, they now no longer know what are tracking number is and say they were given the wrong one by ups and someone will have to call us back . Everything is wrong with company.

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