Home Warranty of America [HWA]a/c coil leak replacement denied

W Jul 10, 2019

HWA's warranty states all parts of the a/c unit are covered. Their service tech was out twice. The first time he said the problem was a breaker and the unit worked for 3 weeks and then stopped cooling. The 2nd visit by the same tech found a leak in the coil. It has been 5 weeks since the 2nd service call and HWA is not covering any of the costs to replace the coil. This is a clear case of fraud and misrepresentation on their part. The warranty was provided by the seller's realtor, ROBIN REALTY in Mandeville, LA. Both HWA and Robin Realty should be avoided.

  • Updated by Willy D. · Jul 10, 2019

    HWA's warranty states it covers all heating and a/c parts/service. Their tech was out the first time and found a breaker as the cause of the units cooling failure and all other checks showed no problems. The a/c unit stopped cooling 3 weeks later and the same tech found a leak in the coil. HWA has dragged their feet for 5 weeks and will not cover any of the charges to replace the unit. HWA is a fraudulent company and they were recommended by Robin Realty of Mandeville, LA. Both companies should be avoided at all costs.

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