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Home Decor Outlets Complaints Summary

10 Resolved
6 Unresolved
Our verdict: With a good resolution rate, Home Decor Outlets generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Home Decor Outlets complaints 16

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Home Decor Outlets Haven't recieved our merchandishe that was purchased almost four months ago Purchased a couch in early March

Haven't recieved our merchandishe that was purchased almost four months ago Purchased a couch in early March. We were told that they had a truck coming in the next week and we would get ours delivered. However due to the COVID 19 it was pushed back a few weeks. I understand that. However most states are back open and conducting business as it is almost July. Started calling every week since March and it is always a truck is coming in next week or call back in a few weeks and we will let you know. We did finance some of the purchase. Started getting collection calls from finance company for not paying. Thankful they stopped our automatic payments since we have yet to get the purchased item. I called a few min. ago and was told we have 9 ordered but we have no expected date. I am aware that nobody prepared for a shutdown but we have been back open for almost two months now. If the company wasn't making any furniture then the products shouldn't have been sold. I did away with my old furniture expecting to get my new furniture. I have five kids and we haven't had any living room furniture for almost 4 months. Not once have I been offered to come look at a different couch or we will sell you a different one for same price or heck even more money. Four months is too long to not get a couch. Nobody at store will even offer and apologies or information besides call back in two weeks or we will call whenever we get one. Is it to hard to call the warehouse and find out when these couches will be delivered.

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P. Koch
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I had given them money for H3132373636353035H that I never received. I was paying them and the store in ***, *** had closed. They owe me money that I was paying on. I got a call from *** that the business was closed. They are trying to have me to pick out H3132373636353035H in ***. I am a senior and I can&#;t get there nor do I want anything they have. I want my money back.

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J. Hoeger
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My name is *** of *** and I've trying to get my money back from Home Decor Outlets which is a furniture place, the main office is in a different state, so I was told to use this address
In order to try to get my money, I've been trying since the beginning of March, I went to make a payment at the *** office and they were closed I tried calling as well as stopping in and no answer,I tried calling the corporate office which is out of state and again no answer, so the complaintsboard.com referred to you. Here is a copy, of what I my statement, I'm only asking for the full amount that i put into it, I'm on a fixed income and I've paying every month except March because they closed without warning, the doors were locked and I went to them first thing in the morning at the times the were suppose to be open,I called as well, I got no response from the *** office nor the corporate office, I like to thank you in advance for taking the time to read over my email.

Thank you
*** Dorsey
Customer Name: ***
Customer Number: ***
Order Number: S26-[protected]

Last Payment Date:
Last Payment Amount:

Total Order Amount:
Deposit Amount:
Balance Due:

Make Payment By: 02/01/2022
$50.00

$3,320.18
$385.75
$2,934.43

04/17/2022

Payment Options:

#1 Pay Online
#2 Pay In-Store. Find the nearest location
#3 Mail In Payments To: 4187 *** | *** | ***, *** 30096
#4 Convert To Finance And Take Your Product Home Today!

Note:
Customers must give two weeks notice prior to picking up their merchandise.

Ship Via:
Pick up or Delivery date has not been established or has expired. Call location to arrange pick up or delivery date. Delivery charges *** apply. Price Hold (Layaway) Policy
Free Layaway (Price Holds) are 90 days. Extensions on Free Layaway (Price Holds) *** be granted upon request. You will never forfeit your deposit. All Free Layaway (Price Holds) guarantee a store credit that *** be used anytime for payment on any item. No refunds on Free Layaway (Price Holds) after 10 days. All sales items *** be placed on Free Layaway (Price Hold), no exceptions. Two week advanced notice before picking up an order is advised.

Name: ***

Customer Number: ***

Order Number: S26-[protected]

Amount Enclosed: __________________________

New Pick Up/Delivery Date: ___________________ Mail in a Payment to the Address Below or
Finance Now
Home Decor Outlets
Corporate Office
4187 ***
Suite 200
***, *** 30096
Phone:

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M. Will
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I purchased a layaway in January and paid it in full December 18 and was told my furniture will be ready for pick up on February 14, 2022 . February 14, 2022 came and there was still no shipment. I was told by the *** that I could get a different set of beds but there would be a price difference. I then requested a refund and was told I couldn't receive one due to the policy. *** never stated anything about the policy until that moment when I requested my refund, *** then stated that he hasn't received anything from that particular vendor greater than a year. I would greatly appreciate your help in this matter of recouping my money in the amount of $610.30

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T. Strosin
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I purchased furniture from this company at their location that was at ***. The location closed and I did not receive my money nor my furniture. I have called *** and even texted per the company's instructions on their recording and no one has gotten back to me. I am a senior citizen on a fixed income and they have robbed me.

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Home Decor Outlets On July 12th I paid cash for a sofa an sectional

On July 12th I paid cash for a sofa an sectional. Today is August 20th. No furniture an no refund. I was told it's up to corporate to decide. I ordered a sectional an sofa from home decor in Buffalo on July 12th. I called, I texted at least once a week to get an update. Nothing but the same Covid 19 story. Ok today is August 20th. I went into the store to find out in person if or when that furniture any furniture the floor model or something was coming in or that I could take home. I told him I haven't had furniture in my home in over a month. Todaa as y a worker looked online to see when there next shipment would be an he said September 26th an he wasn't sure if my furniture would be on that delivery. They pay Ashley furniture an then Ashley delivers what they can. I'm frustrated with these stories an still nothing. Ok Today I asked for a refund with my receipt. He said I have to sign a piece of paper an home decor Corporate office will decide if I can get a refund or not. Wait... I'm confused. No furniture, an you don't know when or if my furniture will come in 72 days after I purchased it. No this is unacceptable. I need my money back so that I can go to another furniture store an order furniture I'm sure I'll get within 30 days or less. So now that I asked for a refund the person who actually took my money can't give it back. The guy I spoke with today says they have nothing to do with whether I get my money back or not. Corporate has to decide. Wow what a game they play with my money through Covid 19.

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R. Ullrich
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On 5/02 I visited the Home Decor Outlet in *** I PD $1035.49 for a *** I also pd on the same day *** for a matching ottoman. I was told it would take 4 months to receive these items from the manufacturer because of delays due to COVID I agreed to the 4 months thinking that I would have my furniture in 4 months. The 4 months past still no future. After making multiple calls & visits to the store I was finally told that the Ottoman came in but no ETA on the other items .Originally I didn't want to accept the ottoman without the other pieces but after waiting almost 5 months I decided to accept the ottoman hoping the other pieces would soon follow. The was a mistake 1st the legs was damaged however since they simply screwed off I toke the legs back to the store and they were replaced then after only having it for two months it's starting coming apart at the seems. I filed a claim with the corporate office and was told it was normal wear for an item that I only had for two months . Now I'm at about 8 months more calls more visits still no ETA and the only thing I'm being told is others are waiting on there items longer than me. At this point I'm done waiting and on 1/7/2022 I ask for my money for the *** and just toke a loss on the ottoman. I was told not only would they keep 10% of my money but also it would take 30 business days to get a check for 90% of my money .imagine a restocking fee for furniture that haven't been made. Anyway I waited 45 business days no check .I called the corporate office but all I got was a voice message to leave a message and someone would call me back .I did that several times and never received a call back . I called the store and now they have the same voice message system leave a message I went back to the store in person but still no resolution. I Just want my money back all of my money. It is now 3 months since a refund request was submitted to Home Decor but no ref

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M. Cruickshank
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Brought a bed on 7/29. Paid full amount , in the amount of $1925. Told us we can pick up the furniture in 2-3 weeks. As of today, we still have received nothing. Have contacted various times though the months and was told it would be another 30 days or so. I was told the same thing two or three times, and now they dont even answer the phone. I went to the store on three different occasions and the doors are locked.

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S. Cremin
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Ordered a furniture set in March. been waiting for a year, they have been giving the run around on my delivery dates for months. I received the bed in May but never received the 2 night stands, dressers and mirror. Eventually they stopped answering the phone and when I went down to the store, they were closed in the middle of the day. I then contacted corporate and it was a number to text, when I reached out they ignored my messages once again. Im just looking to see if I can get my furniture or a refund because my furniture set was paid in full

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J. Mills
Church Hill, US

I purchased H3132373636353035H from this company in 4. They initially told me it would take two months for the H3132373636353035H to be shipped to me. I haven&#;t received the H3132373636353035H yet. They don&#;t check in with me regarding delivery of the H3132373636353035H. I paid $1495.22. They have given different excuses. They told me *** didn&#;t have the H3132373636353035H. I called *** and they told me they do have it. I contacted them on 4/20 and was told I just have to keep waiting.

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Home Decor Outlets Tuesday, September 21 South Kingshighway store, St

Tuesday, September 21 South Kingshighway store, St. Louis, MO Purchased mattress/foundation set with mattress cover for almost $800. We told them, prior to purchasing that we were currently sleeping on an air mattress and needed something as soon as possible. We were told we would have to wait at least 2 weeks but no more than a month to get it. I called after 4 weeks, and the person I spoke to did not ask my name or anything. When he answered, I said "I'm calling to find out about my bed that I purchased?" And he proceeded to tell me that it was in Mississippi in a warehouse and it was stuck there because they weren't able to get a driver to pick it up yet. (Again, he didn't even know who he was speaking to.) I called a week later. (The 5th week) and a different person answered. I asked him the same thing I asked the other guy. He asked my name, and I gave it to him. Then he said "it's floating out in the ocean on a barge because no one wants to unload them. Haven't you been watching the news?" And when I asked for a refund, I was told "You can find a claim for a refund through corporate but by the time it finalizes you'll probably have your bed." I cannot find any number for corporate and the website doesn't work. I used to work for this company when they were Home Decor Liquidators. I have SEEN people receive refunds IN-STORE. I feel like they took advantage of us and now I'm out $800 and still on an air mattress. I'm starting to get back pain. The last time I called the store they did not answer.

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R. Rogahn
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Purchased $1800 worth of furniture from Home decor outlets in ***, *** on Feb 27, 2021. Was told our furniture would be delivered in a month. Contacted the *** and *** several times a month to find out status of furniture. No furniture. Filed a corporate refund request in Aug 2021 through local store. Tried to contact corporate multiple times. No one ever answered or returned our calls. As of today March 29, 2022 no furniture or refund. This company has scammed me out of $1800. Please help me resolve this issue.

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D. Thiel
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I ordered a sectional couch online to be picked up In storearch 26th, 2022. In the out of $277.64. I have been trying to reach the store to confirm my pickup. I have called the store 6 times on the phone and all I get is an automated recording. I have also went to the store 3 times and they have been closed all 3 times. I have emailed customer service on March 30th and April 1st with no response. I would like my furniture or my pending charge corrected ony credit card

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A. Huel
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Order number #S02-[protected]. I ordered furniture march 19th for 1094.67$ they told me 13 week backup on 2 items and after 13 weeks i called they told me another week after that week i called back to home decor and they said they dont know when my furniture will come i gave them 8 months on November 13th after waiting i filed a corporate refund they told me i would b getting a check within 30 days for 656.97$ i only got 1 piece of furniture because it was not on back order. After 30 days i went there 5 different times and the *** could not tell me anything because he didnt know iv called the number and emailed no reply from corporate office its been another 5 months and still no check for my refund

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S. Ondricka
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I put H3132373636353035H in layaway. I paid it off in May. I didn&#;t get the H3132373636353035H August. They wouldn&#;t give me a definite date. When I received the H3132373636353035H, the dining room table was warped. I had only had the H3132373636353035H for five months. The store was not open. I just got in touch with them the beginning of March. I have a picture of the table. They were going to repair the table. (They don&#;t sell dining room H3132373636353035H anymore.) I got a big runaround. *** said that it was wear and tear. How does that happen in five months? They provided a number for me to call them, but you can&#;t get in touch with them; it&#;s a bogus number.

Is Home Decor Outlets legit?

Our verdict: Home Decor Outlets has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Home Decor Outlets's position as a benchmark of trust and quality within its industry. Users and clients of Home Decor Outlets can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Home Decor Outlets earns 100% level of Trustworthiness

Perfect Trust Endorsement: Home Decor Outlets achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Home Decor Outlets. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Home Decor Outlets has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Home Decor Outlets's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Hdoutlets.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Home Decor Outlets website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Hdoutlets.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Hdoutlets.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Home Decor Outlets.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the hdoutlets.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Hdoutlets.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The hdoutlets.com may offer a niche product or service that is only of interest to a smaller audience.
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Home Decor Outlets I bought a dresser, mirror, night stand, headboard, bed frame and a Presidential Englander Pillow Dream queen size mattress set from Home Decor

I bought a dresser, mirror, night stand, headboard, bed frame and a Presidential Englander Pillow Dream queen size mattress set from Home Decor on June 21. The mattress have a 10 year warranty on it which I had to file a claim on the mattress on August 21 because it has dipped/sink and sag real bad and the dip/sink sag gets deeper while lying on the mattress sleeping. I submitted all the required documents and pictures that Home Decor requested of the original receipt, box spring, entire surface of the mattress, entire bed frame (headboard, footboard, rails, slats, slat legs, etc.), the measurement of the dip/sink and sag in the mattress and entire serial number/manufacturer label attached to my mattress and foundation. My replacement claim was approved on August 26. I went to Home Decor on September 6 in ***, *** to pay the difference and pick up my mattress. After I paid the manager told me that my mattress wasn't there that they thought it was in the back, but he said it will be shipped to the store and arrive in two weeks. I contacted the store on September 20 I was told my mattress was in the store, but later I was told it wasn't. I have called the store and sent numerous emails requesting my mattress since September 20, but no one would return my calls or respond to my emails. I finally received an email from someone (they didn't have their name in the email they put Home Decor ***!) on October 21 stating "hopefully your mattress will be in next week." However, my mattress still hasn't come in. It has been 2 months since I was supposed to receive my mattress.

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T. Schmitt
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Order# SO1 ***/ Customer# *** AMOUNT OF PAYMENT #1 $800.00 FEBURARY 19/2022, AMOUNT OF PAYMENT #2. $25.00 MARCH 13, 2022. I put a living-room set in the layaway. They had one piece available and one piece already on order as I was told. The sales person stated the second piece would be delivered in 2 - 4 weeks. I called to see if the second piece had came in and I was told it had not and that I needed to come in and make a payment, which I did. I then asked do they have an update on the furniture and they had to call corporate office to get a delivery date which again was 2 - 4 weeks again. I just asked at this point if I could get my money back and they started I only had 10 days of putting it in layaway. Their website is misleading because it says after 6 months with no payments being made to the layaway account it becomes store credit. At the time I put it in layaway the 10 day money back was not explained and neither was the possibility of it becoming store credit. I just want my money back. I don't want to keep paying for something I don't have or possibly may not ever get and I don't want two different pieces of furniture in my living-room. I emailed *** at *** with no response and no success with the telephone numbers they have given me to call. I'm just getting the run around and the same answer as I can only get store credit. Please help!

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S. Russel
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April , I put a bed and mattress set in layaway. I was told all items were in stock.June , I went to pick up the furniture and they were missing the foot board to the bedroom set. I have paid them all but $49.00 and a year later they still do not have the foot board. The manager does not reply to me. They claim not to offer refunds. They have had my money for almost a year and I have no bed. I want my money back so I can buy the bed elsewhere, I do not trust this company.

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M. Lueilwitz
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On 11/19, that I Genterry *** (customer *** as assigned by the store and business in question), did purchase from Home Decor Outlets #*** [protected]) located at ***, a Pillow ***) and a *** Queen *** (supposedly a "boxspring",20-BSPECT50) at $432.32 and paid in full on this same date. I was told, by the female salesclerk, at that time, that I would receive these items in *** business days. I did not receive these items in this time period and having not been issued any updates from this company after a couple weeks, i went into the business, where i was told there was a delay in shipping to store, because of the COVID19 outbreak. After another month or so of not receiving any updates on the status of said items and having not received said items, I returned to this store for a refund. I was told by this time a male salesclerk, that I'd have to contact "corporate', which I did, by phone but, was made to leave a message instead (as no live person ever answered my many calls that day and later, nor did I ever receive a reply or any acknowledgement by this company or their corporate headquarters, concerning anything, to this date), nor have I received said items purchased or a refund for...to this date [protected]). Thus, I'm filing this complaint hoping to alert other possible buyers of the atrocious (and possible criminal) activities occurring at this location and with obtaining the B.B.B.'s helping hand in securing a complete refund of all money I've paid to this questionable company. My next stop is the courthouse. Thank You in advance!

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C. Medhurst
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I paid off a bedroom set in *** OF 2021 Iwas told several times they will be getting new shipments in my bedroom set was over *** emotionally at this point I want my money back IN FULL AND FOR TRANSPORTATION WASTED TIME GOING BACK AND FORTH TO THE STORE THE STORE IS HOME DECOR ***.

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Home Decor Outlets On 11/19, that I Genterry **** (customer *** as assigned by the store and business in question), did purchase from Home Decor

On 11/19, that I Genterry *** (customer *** as assigned by the store and business in question), did purchase from Home Decor Outlets #*** [protected]) located at ***, a Pillow ***) and a *** Queen *** (supposedly a "boxspring",20-BSPECT50) at $432.32 and paid in full on this same date. I was told, by the female salesclerk, at that time, that I would receive these items in *** business days. I did not receive these items in this time period and having not been issued any updates from this company after a couple weeks, i went into the business, where i was told there was a delay in shipping to store, because of the COVID19 outbreak. After another month or so of not receiving any updates on the status of said items and having not received said items, I returned to this store for a refund. I was told by this time a male salesclerk, that I'd have to contact "corporate', which I did, by phone but, was made to leave a message instead (as no live person ever answered my many calls that day and later, nor did I ever receive a reply or any acknowledgement by this company or their corporate headquarters, concerning anything, to this date), nor have I received said items purchased or a refund for...to this date [protected]). Thus, I'm filing this complaint hoping to alert other possible buyers of the atrocious (and possible criminal) activities occurring at this location and with obtaining the B.B.B.'s helping hand in securing a complete refund of all money I've paid to this questionable company. My next stop is the courthouse. Thank You in advance!

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Home Decor Outlets Request $1200.19 refund for furniture not received

Request $1200.19 refund for furniture not received. On July 25th at 11:30 a.m. place layaway of a four piece set 5600 Austin chocolate piece At Home Decor Outlet located in Fairview Heights Illinois for $1,300.19 after taxes I put a $100 deposit down leaving my balance due $1,200.19 on March 21st at 12:30 p.m. I enter Home Decor Outlet in Fairview Heights the manager stated my layaway was cancel and he wasn't sure why because the layaway was still under a year old he then stated that he would have them to reactivate or reset my layaway leaving my balance do $1,200.19 the balance of $1,200.19 was paid with my debit card the manager requested my email address to send the new receipt once he have corporate to reactivate my layaway. later that evening the manager called stated that corporate will not reactivate my layaway and the price has went up I then requested my refund of $1,200.19 and he stated I could not get my money back I will have to take a credit and I could not get the furniture until I pay $169. I returned back to the store and spoke with the manager and asked him why he tell me my balance was $1,200.19 and now I have to pay the newer price? The manager stated he didn't know himself and he don't know why they cancel the layaway. I question the manager why he tell me to pay the $1200.19 and he didn't know if they were going to reset or reactivate my layaway. The manager then provided me with the corporate office phone number as stated they will be open the next business day he also stated that he would have his district manager to give me a call. I'm requesting my $1,200.19 for false pricing and no furniture received. The manager gave no indication that I will have to pay the north price or the it will be a problem to reactivate my layaway that's why he requested my email address to send the new receipt. Had I known that I had to pay more than $1,200.19 I will have took my business somewhere else he gave me a false price.

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Home Decor Outlets My husband and I paid for a dining room set at the Fairview Heights location on May 31

My husband and I paid for a dining room set at the Fairview Heights location on May 31. At the time we were told that there could be a delay on shipping of furniture because of Covid. We understood this and expected this because of reported issues across the country due to shutdowns, staff shortages, etc. So we inquired about anticipated timeframe and was told that it should arrive some time in August . Fast forward to September and we had not received any calls updating us on status of furniture arrival. Between September and December , we called multiple times trying to find out what was going. A couple of times we were able to finally reach someone and was told that the furniture still had not arrived. Eventually in December or January, my husband spoke to someone that told him that a portion of the set had arrived, but not the full set. Which would mean having a table and no chairs or having chairs and no table! That doesnt make sense. By February we were finally fed up with the whole ordeal and just wanted our money back so we could find a dining set elsewhere. We went to the store in person on February 14, 2022 and requested a refund to which we were told we could only get our payment minus a ten percent restocking fee. With no other option available we took the form and are now waiting for our partial refund that could take 30 days to arrive. In the end we are still waiting and on top of that we were penalized with a ten percent fee for restocking even though the product has never been in stock! I think this is totally ridiculous and we should be refunded the full amount that we had to pay in full upfront of $941.43. They never had to wait or call us for their money but we had to call numerous times and wait the entire time for a response, update, furniture and now our money! They stated that it was beyond their control due to Covid related issues. Well we have even less control so why should we carry the penalty!

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Home Decor Outlets On [protected] I purchased a bedroom set from Home Decor Outlets located in ***

On [protected] I purchased a bedroom set from Home Decor Outlets located in ***. The total cost was $866.44 (paid in cash) I was told there was a 4-6 week back order. On June 14, I called to follow-up and was told by *** (store manager) that the bedroom set was not available and it could be an additional 4-8 weeks. They had previously delivered bedrails (1 month prior). *** said they were the wrong rails and he would send someone to pick them up. The rails were picked up by an employee. Unbeknownst to me, I was accidentally given a "store credit" only for the rails. On *** I called to follow-up and was informed by *** that the bedroom set was discontinued and I had to make another purchase. I visited the store and found there was nothing else I liked so I asked for a refund. Although *** was very helpful, he tried to talk me out of getting a refund. He said there would be a restocking and it would be beneficial for me to just take a store credit or purchase something else. In August I purchased a mattress set. That left a balance of $428.82. However, *** explained that I would only get a refund (if it was approved) of $330 because the rails were keyed in as "store credit only" (a mistake made by an employee) On November 16, I officially filled out paper work to request a refund. I was told by *** this would take 30 business days and if approved by the corporate office I would get my check minus the restock fees they would charge. At this point, I had been dealing with this for months and I just wanted to leave there with something for the $866 cash I gave them 8 months prior. I called to follow-up in January and was told that it had not been approved at that time. I called *** in mid February and was told it would 30 - 55 business days to receive a refund. I asked if he could confirm that the refund had been approved. He said he didn't see why they would not refund me, but did not actually confirm. PLEASE HELP ME!

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Home Decor Outlets On 5/02 I visited the Home Decor Outlet in *** I PD $1035.49 for a *** I also pd on the same day *** for a

On 5/02 I visited the Home Decor Outlet in *** I PD $1035.49 for a *** I also pd on the same day *** for a matching ottoman. I was told it would take 4 months to receive these items from the manufacturer because of delays due to COVID I agreed to the 4 months thinking that I would have my furniture in 4 months. The 4 months past still no future. After making multiple calls & visits to the store I was finally told that the Ottoman came in but no ETA on the other items .Originally I didn't want to accept the ottoman without the other pieces but after waiting almost 5 months I decided to accept the ottoman hoping the other pieces would soon follow. The was a mistake 1st the legs was damaged however since they simply screwed off I toke the legs back to the store and they were replaced then after only having it for two months it's starting coming apart at the seems. I filed a claim with the corporate office and was told it was normal wear for an item that I only had for two months . Now I'm at about 8 months more calls more visits still no ETA and the only thing I'm being told is others are waiting on there items longer than me. At this point I'm done waiting and on 1/7/2022 I ask for my money for the *** and just toke a loss on the ottoman. I was told not only would they keep 10% of my money but also it would take 30 business days to get a check for 90% of my money .imagine a restocking fee for furniture that haven't been made. Anyway I waited 45 business days no check .I called the corporate office but all I got was a voice message to leave a message and someone would call me back .I did that several times and never received a call back . I called the store and now they have the same voice message system leave a message I went back to the store in person but still no resolution. I Just want my money back all of my money. It is now 3 months since a refund request was submitted to Home Decor but no ref

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Home Decor Outlets Products were purchased in full 6/21

Products were purchased in full 6/21. Store has now closed and no response from management on refunding my money. Following products were purchased 6/21/XXXX: XX-DXXXXXB $749.99 Haddigan 5pc Dinette Set, (85-D5961TABLE, 85-DXXXX X CHAIRS, 85-D5964 Haddigan Bench) *** $159.99 5 year warranty. I was advised by sales assoc JAMIE this would be 3 weeks delivery due to me paying in full. I would be notified when they were shipped to the Syracuse Store. I went back on July 19th, and was advised by JAMIE that they were not in yet and they were behind. This store has since closed and has been boarded up. All emails to ***@hdoutlets.com are undeliverable and returned. All texts to XXX-XXX-XXXX are responded to an automated response saying someone will contact. All phone calls to XXX-XXX-XXXX are not answered and eventually disconnected saying memory is full. Emails to managers: ***@homedecorliquidators.com, ***@hdoutlets.com, ***@hdoutlets.com are not answered. I have sent emails to them including ***@hotmail.com on 8/26, 8/31, 9/3 and 9/10 and no response from management. I have called the Main Office in Georgia XXX-XXX-XXXX and was told by the automatic system to text. The text to that number is met with an auto response saying that someone will contact me shortly and no response from that number. On 9/11, I called XXX-XXX-XXXX and went through an employee directory till I reached Arnia McGee XXX-XXX-XXXX and she advised me that she will send a text to *** and *** and their supervisors about contacting me. She was the one who also emailed them originally on 8/26 and CC'd me at ***@hotmail.com. I also left a voicemail for a Claudia in HR on 9/11 at XXX-XXX-XXXX to have someone contact me and no response from her. No one in this company responds to the client. I have paid in full for a table, 4 chairs, and bench over 2 months ago and I want my money back. Any emails and receipts are available as proof of contacting and can be submitted if needed.

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Home Decor Outlets The store will not correct their mistake by delivering an assembled dresser or by honoring their return policy

The store will not correct their mistake by delivering an assembled dresser or by honoring their return policy. On 8/16 I spent 20-30 minutes in the Pittsburgh, PA store with salesperson Solomon. I had several names of dressers for him to check online to determine if they could be delivered assembled to my daughtered in Erie, PA. After several attempts he found one and Ordered # SXX-XXXXXXXX was purchased and paid by debit card xxxx7355 in full ( $ 256.79 ) 239.99+16.80 tax, on 6/20. ( After this purchase I made a layaway order of another dresser and mirror in the amount of 534.99. The salesperson name on by receipt is Megan. Upon payment in full this item was delivered to my home with no problems ) On 9/28 I received a call from my daughter reporting that the dresser had arrived unassembled. From 9/28 to 10/13, I made several telephone calls to the Pittsburgh store speaking to Maegan/sales person and to Jada/store manager to have this dresser returned according to the store return policy. Maegan advised that the daughter return the dresser to the Pittsburgh store. Jada acknowledges a store error with solutions from: A. selection of an assembled dresser which they will deliver, pick up the unassembled dresser for a cost of $300. B. Have your daughter hire a handyman to assemble the dresser. On 10/5, 10/6 I called the headquarters at XXX-XXX-XXXXx *** left voicemail messages, emailed and texted per their website information, requesting assistance with the return of this dresser. They have not responded. On 10/13 I wrote a two page detailed letter to headquarters in Duluth, GA requesting a refund to my account. There has been no response. On 10/20 I went the Pittsburgh store since Jada hadn't returned my call from 10/13. She reported the store was not going to pick up the dresser, my daughter should hire a handyman to assemble the dresser for $40. She also reported hearing from Linda or Lindsey *** about the handwritten letter. I was given Miss *** direct *** I attempted to call the number which has a message to text XXX-XXX-XXXX. I left the store requesting a call from Ms *** as I previously requested in my letter.

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Home Decor Outlets The store employee allowed me to pay off my layaway balance of $700 knowing my items were discontinued

The store employee allowed me to pay off my layaway balance of $700 knowing my items were discontinued. Now the store does not want to refund my money I purchased a dining room set and the applicable server from the Home Decor Outlet store in Hazelwood Missouri. I paid off the furniture on March 2 since I officially moved to my new house. Apparently, my items were discontinued yet the store employee still allowed me to pay almost $700.00 to pay off my layaway account. The store employee never told me the items were discontinued before I paid. After the purchase was complete I asked him how long until the furniture arrives in the store, he told me he would ask the original sales person that opened the layaway. I responded "ok". I started to wait but the employee basically told me I was done "here". I proceeded to leave with my 2 toddlers assuming that sales person would follow up with me. I did not hear back from the sales person so I called the store on May 4. I explained why I was calling and an employee put me on hold but subsequently hung up on me. I immediately called back and she apologized. The original sales person got back on the line and informed me that my items were discontinued. He stated he tried to catch me in the parking lot but I find that hard to believe because I had 2 toddlers with me - it takes time to cross their dangerous parking lot, get the toddlers into their car seats and properly strap them down. Even if he really "missed me in the parking lot" he could have called me or emailed me. I asked about a refund and he stated he's not sure if that could be done. But your employee messed up and took almost $700.00 from me without informing me that my items were no longer available. I called corporate and the first person I spoke with told me they would get back to me in 14-21 business days which I told him is unacceptable. He then became very rude and nasty with me. I subsequently disconnected that call and called back and spoke with another rep. The second representative was so shocked of my experience that she kept repeating the story to me to confirm she had it right. Now I'm waiting on corporate to get back to me. I think everyone should know that this company has very shady business practices in all their store locations. My customer number is XX-XXXXXXXX. I am not sure of the original purchase date however their layaway is "for as long as you need it" per employees of the Hazelwood, MO location.

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Home Decor Outlets My name is *** of *** and I've trying to get my money back from Home Decor Outlets which is a furniture place,

My name is *** of *** and I've trying to get my money back from Home Decor Outlets which is a furniture place, the main office is in a different state, so I was told to use this address
In order to try to get my money, I've been trying since the beginning of March, I went to make a payment at the *** office and they were closed I tried calling as well as stopping in and no answer,I tried calling the corporate office which is out of state and again no answer, so the complaintsboard.com referred to you. Here is a copy, of what I my statement, I'm only asking for the full amount that i put into it, I'm on a fixed income and I've paying every month except March because they closed without warning, the doors were locked and I went to them first thing in the morning at the times the were suppose to be open,I called as well, I got no response from the *** office nor the corporate office, I like to thank you in advance for taking the time to read over my email.

Thank you
*** Dorsey
Customer Name: ***
Customer Number: ***
Order Number: S26-[protected]

Last Payment Date:
Last Payment Amount:

Total Order Amount:
Deposit Amount:
Balance Due:

Make Payment By: 02/01/2022
$50.00

$3,320.18
$385.75
$2,934.43

04/17/2022

Payment Options:

#1 Pay Online
#2 Pay In-Store. Find the nearest location
#3 Mail In Payments To: 4187 *** | *** | ***, *** 30096
#4 Convert To Finance And Take Your Product Home Today!

Note:
Customers must give two weeks notice prior to picking up their merchandise.

Ship Via:
Pick up or Delivery date has not been established or has expired. Call location to arrange pick up or delivery date. Delivery charges *** apply. Price Hold (Layaway) Policy
Free Layaway (Price Holds) are 90 days. Extensions on Free Layaway (Price Holds) *** be granted upon request. You will never forfeit your deposit. All Free Layaway (Price Holds) guarantee a store credit that *** be used anytime for payment on any item. No refunds on Free Layaway (Price Holds) after 10 days. All sales items *** be placed on Free Layaway (Price Hold), no exceptions. Two week advanced notice before picking up an order is advised.

Name: ***

Customer Number: ***

Order Number: S26-[protected]

Amount Enclosed: __________________________

New Pick Up/Delivery Date: ___________________ Mail in a Payment to the Address Below or
Finance Now
Home Decor Outlets
Corporate Office
4187 ***
Suite 200
***, *** 30096
Phone:

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Home Decor Outlets When I requested a refund for a sofa that was never delivered, the company refused to refund full amount

When I requested a refund for a sofa that was never delivered, the company refused to refund full amount. Now they will not respond to me at all. On July 27 of 2020 my fiancee and I bought a sofa for $438.71 at Home Decor Outlets for our apartment as were getting married in August. The manager said he did not have the model we purchased in stock but he was having a new shipment coming in and guaranteed I would have it in 3-8 weeks (although he felt certain it would be closer to 3 weeks). For over two months I heard nothing at all from the retailer and finally called them to check on the status of my order. They still had no update and could provide no expected delivery date. Finally in early October I began looking for a new sofa since the store still hadn't received the shipment with my sofa and had no idea when it would come. On October 15 I talked to the store manager and asked to cancel my order and receive a refund. I signed a refund request and he mailed it to the corporate headquarters and told me I would have my refund wishing 30 days. I heard nothing at all from Home Decor Outlets for over 30 days and never received a refund so on Dec 4 I contacted their customer service chat center and asked about it. They informed me that they had awarded me a store credit without my knowledge and had not planned to honor the refund request because it was outside of the return period. I explained that I wasn't making a return as I had waited three months and didn't receive my order at all or even have a delivery timeframe so I had purchased a different sofa. They finally told me they would refund me $372.90 as there would be 15% restocking fee. I told them that it felt unfair to charge a restocking fee for an item that the manger had assured me had never even shipped and I wanted a full refund. I told them if they would not provide a refund I would have to go to the BBC or seek other counsel about my rights in the situation. At this point I was informed by the customer service representative that once I mention legal counsel no one in the business can talk to me besides the legal team. They cut off the conversation and wouldn't return my request for a way to contact their legal team. Over the past three months I have made numerous attempts to find a way to contact their legal team but no contact info is available online and every attempt to call or message their customer service or HR to get a number or email address is ignored and not returned. No one in the company will talk to me or direct me to someone who will talk to me. It has been 8 months and I have received none of the money back for the sofa they failed to deliver to me and I continue to hit a brick wall when trying to communicate with them. At this point I would be willing to receive even a partial refund, I just need my money back because my wife and I are young and we can't just lose over $400. I don't know how to work with a company that refuses to talk to me at all or direct me to someone who can help me.

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Home Decor Outlets Home Decor will not respond to my warranty claim, calls, texts regarding issues with a damaged mattress purchased on August 23

Home Decor will not respond to my warranty claim, calls, texts regarding issues with a damaged mattress purchased on August 23. I purchased a queen size mattress from Home Decor Outlets on August 23. Prior to the purchase the sales representative assured me that if there were any issues with the mattress, the warranty claim that came with the purchase would cover the issue. Within 3 months after having the mattress and after experiencing ongoing muscle aches and pain throughout the night and early morning upon waking up, I noticed that the mattress was sinking and developing a dip in the middle of it. I immediately went to the store where I purchased the mattress to share my issue/concern. The store representative that I spoke with was very nonchalant and seemed unaware about what guidance I needed to address the issue. He responded that there was nothing the store could do. I went back to the a second time to explain that when I purchased the mattress I was assured that it came with a warranty. Besides, I had only had the matress a short while. At this time, the same store representative shared that I needed to submit a warranty claim online. On Dec.3, 2020, I tried to submit the warranty claim as directed. The firm provided for the warranty claim would not allow data to be saved. After several attempts, I submitted the required information in an email to the email address provided for the matress warranty claims. I tried to contact the warranty department by phone to get assistance. However, no phone numbers are available for such. After several days of no response from the submission of the warranty claim, I reached back out to the store where the mattress was purchased for the store manager. I spoke with the store manager and he shared that there was nothing he could do. He explained that due to COVID-19, there was a delay. I requested a contact number for headquarters. When calling the number for headquarters, a recording can only be reached. The phone recording gave directions to text a number for assistance with warranty claims. I have texted the number over 10 times asking for assistance to no avail. I have tried sending an email to the warranty department and constantly called and sent text message. The mattress is continuing to sink and my aches and pains from the mattress have increased significantly. The cost of the mattress was over$700 Please see the warranty claim information below. The information for your mattress warranty claim would not successfully save to the document provided on the website for mattress warranty claims. However, the required information for the claim is below. The required photos are attached. Request Date:12/3 Store Location: Home Decor Outlets 2347 Augusta Road West Columbia,SC XXXXX Customer Number: XX-XXXXXXXX Order Number: XX-XXXXXXXX Purchase Date: [protected] Delivery or Pick Up: Pick Up Number of Items on the claim: 1 Item Type: Mattress Description of the issue with the product: Item Size: Queen Item Description: Pillow Dream Mattress Manufacturer Name: Englander The mattress has a dip/sink in the middle of it which causes muscle aches and pain after sleeping on. This issue occurred within 2 months after purchasing the mattress.

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Home Decor Outlets I purchased a 7pc bedroom set and a mattress set on 8/25

I purchased a 7pc bedroom set and a mattress set on 8/25. Paid balance in full on 9/19. Expected merchandise in 2 to 3 weeks as promised. On 8/25 placed a 7pc bedroom set and mattress set on layaway. 9/19 paid balance in full per store policy allow 2 to 3 weeks for delivery. 10/23 called store spoke with Louis informed some of items are not in waiting on rest inquired when expected informed would have salesperson give me a call. Called back spoke to Brendon he informed mattress set was there I could pick it up, which I did. Called again on 10/30 because never received a call back spoke with Brendon store manager informed items not in asked when expected and previously told everything was there except chest and nightstand. He stated I should have picked up items as they come in. I replied was not told that and I paid for a set not pieces. Advised there was nothing he could do they would call me when the merchandise come in. Called on 11/9 spoke to Brendon again informed was waiting on the chest and nightstand do to come in will call when they recieve the items.. 11/12 called spoke to Brendon @ 11:31a inquired on bedroom set informed due to arrive in store 11/25. Called store 11/24 spoke to Rudy inquired if items are due tomorrow state show items are due the 25th either him or manager Brendon would give me a call. 11/25 called spoke with Rudy informed he show items are due in on the 28th just waiting on nightstand and dresser. 11/30 called Home Decor spoke to Brendon stated he's going to call the Kingshighway store see what pieces they have and will call me back in 10 minutes. Brendon called back stated they only have the bed and stated I didn't pay for the merchandise until 11/3 I told him I would bring the receipt in and show I paid for the merchandise in September all he could say I did not items are delivered according to who pay first. I took my receipt to the store spoke to Brendon stated nothing he could do I asked for a refund again he stated no refund are given. I asked for Corporate number he gave 1.770.381.6100 unable to speak with a live person prompted to leave a text message and I did no email or response of any sort. The manager Brendon asked me to leave the store when I saw Rudy asked him did he remember me handed him my receipt that's when the General Store Manager Karheem came out spoke with me confirmed the store policy is merchandise is received by who pay first I then asked him for a refund he replied past 10 days don't issue refunds but let him check his report to see where I was informed me I'm on top. He then said he'll call the Kingshighway store to see what items they have informed me they have the headboard, footboard,, and bed rails. He could have the merchandise at the Kingshighway store sent over to Hazelwood store if I could pick up today which I agreed. The Hazelwood store has the dresser and mirror. Advised to call back at 6:pm which I did spoke to Karheem informed they hadn't received merchandise at the Hazelwood store yet informed he would call me first thing in the morning once merchandise come in.on truck. As of today they did not call me back and to my knowledge they're still waiting for the truck. At this point I want a refund and to be compensated for my travel to the store only to be lied to and mislead.

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Overview of Home Decor Outlets customer experience

Home Decor Outlets (hdoutlets.com) has a long list of problems that consumers have reported. Customers have expressed dissatisfaction with the quality of products, poor customer service, and difficult return policies. Many have reported receiving damaged or defective items and having difficulty getting a timely resolution from the company. Additionally, some customers have complained about unauthorized charges on their credit cards and difficulty getting refunds. Overall, Home Decor Outlets has significant negative feedback from consumers and should be approached with caution.
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Home Decor Outlets contacts

Phone number

+1 (770) 381-6100

Website

www.hdoutlets.com

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