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2.0 17 Reviews

How responsive is Quilted Northern's customer service?

4 Resolved
13 Unresolved
Almost disappeared 🫥
We're pretty sure that if Quilted Northern showed up wayyyy more often on ComplaintsBoard and paid more attention to reviews and complaints, it would lead to better results. But for now, the resolution rate doesn't show successful interaction with customers. We advise reviewers to be careful when communicating with Quilted Northern and be ready for the chance your problem might not get a response. It's also good to start looking for other solutions if your issues aren't fixed as you want.
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Quilted Northern reviews and complaints 17

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11:04 am EDT
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Quilted Northern Quilted northern ultra plush mega 96 regular rolls

I purchased this product from Walmart. Lot number 071821 sav R221 B.

I have used about 7 rolls so far and they all have the same problem.:

The perforated sheets do not tear evenly as my past use of the same product.

This is aggravating having a lot of waste.

What happened with your quality control?

This complaint occurred from June1/2023 through July 8 and continues!

I have been using Great Northern/Northern toilet paper since 1970! and really don’t want to switch!

Desired outcome: A coupon for the northern stronger 96 roll size or to get this product again!

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11:59 am EST
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Quilted Northern Quilted Norther 3 ply toilet paper

We have bought Quilted Northern toilet paper for many years .. In the past year we feel the toilet paper has gone down hill ! A lot of duff comes off the paper , plus every roll is glued so much you waste a good portion to get it to unroll right ! I run an inhome Daycare and we go through a lot of toilet paper ..after this continuing we are looking into different brands .. I can not afford the waste , plus don’t like all the duff that comes off , every time you unroll you can look on the floor and there is white stuff on the floor , plus the waste from all the glue .. We always bought the 3 ply .. Thank you Robin Manion

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9:17 pm EDT

Quilted Northern Toilet paper

I purchased a large package of northern toilet paper from sams. It eas delivered and when putting them away the one roll was not the full size. I jave never had this issue before I would be happy with a replacement.

Desired outcome: Coupon or replacement

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Is Quilted Northern legit?

Our verdict: Complaints Board's thorough examination reveals Quilted Northern as a legitimate entity with notable strengths. Despite a 23% resolution rate on customer complaints, which invites a closer look, Quilted Northern stands out for its commitment to quality and security. Clients considering Quilted Northern should delve into its customer service record to gauge compatibility with their expectations.

Quilted Northern earns 94% level of Trustworthiness

Perfect Trust Endorsement: Quilted Northern achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Quilted Northern. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Quiltednorthern.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Quiltednorthern.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Quilted Northern as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Quilted Northern have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Quilted Northern's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 23% of 0 complaints were resolved.
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7:46 pm EST
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Quilted Northern Product defective

I purchased quilted Northern ultra plush 12 mega rolls from Walmart in Fairfield iowa a week ago. The middle of the toilet paper, so far every one except 3, because we haven't used them, has had little lint fuss balls on the paper and when I unroll the fall all over my floor and put this lint dust in the air & makes me cough. I have asthma and breathing this in, is not helping. If someone inhales any foreign object into the lungs can cause serious damage and lead to infection, pneumonia and even death. I have left messages about this, but no one has gotten back to me.

Desired outcome: I want a refund, an apology and compensation for having to use my inhaler and will have to go to doctor if I continue to have this problem to make sure I didn't inhale lint fuss.

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Rach Rach
Long Beach, US
Apr 12, 2022 9:26 am EDT
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Same issue I am having...every single roll

(Quilted Northern Ultra Plush Toilet Paper, 24 Mega Rolls = 96 Regular Rolls, 3-Ply Bath Tissue)

all covered in "fiber and lint fuss balls"...it is causing me and my family breathing issues and severe eye irritation...I am in Long Beach, CA...purchased from a Walmart...very disappointed...never had any toilet paper like this.

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4:27 pm EST

Quilted Northern quilted northern ultra strong and soft

I always buy quilted northern ultra strong & soft on dec 20 I brought a pack 12 mega roll of quilted northern ultra soft & strong this is the worst TP I ever used
it feels more like sandpaper, and does not tear very good
I would like to know if this is your NEW PRODUCT and if this how the paper is going to be for now on
because i will no longer buy it if that's the case it's because it's not soft like it usually is

Desired outcome: a refund and to know if this how your paper is going to be for now on

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11:22 pm EST

Quilted Northern Quilted Northern Scented Tube

I am sensitivity to perfumes and scents and go out of my way to avoid anything scented. Your scented toilet paper tube is absolutely horrible. It was the only package available thanks for making me ill. I had to throw away the package because it was overwhelming.

Why ruin a product that is a good for one that is now obnoxious?

If it's not broken don't fix it!

Desired outcome: Sent me a new package of the ultra-soft

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Update by Hilary Burton
Dec 17, 2021 11:24 pm EST

I can't send a photo or video for smell.

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5:40 pm EDT
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Quilted Northern The best TP changed to a generic hard feeling!

What is happening with your Quilted Northern Ultra Plush Toilet Paper?
It has always been my favorite. Especially when you advertised planting trees!

What the heck happened? The last 2x buying from Walmart it actually hurts when I use. It feels like a generic hard brand!

This Mega 96 roll is NOT what I would expect. Even the part about the trees is a tiny 1/2 inch-1 inch message on the lower back.

I will try your other "Ultra soft and Strong" I hope it has not changed! If it has gotten rough I will look for a new one. Probably Charmin which is very soft for my needs!

[protected]@gmail.com

Desired outcome: Tell me why you changed!

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10:42 am EDT

Quilted Northern 12 pack Quilted Northern Bath Tissue UPC code [protected] 2

October 25, 2021
I purchased a package of your 164 2 Ply toilet paper and the rolls have a seem in the center of them. I have been using your product for 60 years. I purchased your product from Publix Super Market in Weaverville, NC. This is not the first time recently that I have had problems with the product. I am a loyal customer and would appreciate a refund. I have attached photos.

Thank you.

Lori Ann Mason
[protected]
1329 4th Ave. W. Apt. C
Hendersonville, NC 28739

Desired outcome: I would appreciate a replacement

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8:38 pm EDT

Quilted Northern 32 roll

During the onset of the Corona Virus Epidemic, we went to buy toilet tissue. Most stores were sold out and we finally found large 32 rolls bundles. We purchased two 32 roll bundle of Quilted Northern. Due to the cost and low supply of toilet tissue we had no choice but to use what we had purchased. Every sheet on every roll of the two 32 roll packages had loose cotton particles that fell off the sheet onto the floor and covered your private areas when using. It's awful. Very disappointed and could also cause medical issues when that cotton gets caught up in your privates.

I have attached photos for your review.

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Rach Rach
Long Beach, US
Apr 12, 2022 9:35 am EDT
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This just happened to me...2022...what is goin on with the way the tissue is being made...wow... Quilted Northern Ultra Plush Toilet Paper, 24 Mega Rolls = 96 Regular Rolls, 3-Ply Bath Tissue...causing severe breating n eye irratation...REALLY...2 yrs later and still providing the product to consumers in this manner...no effin bueno

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2:33 pm EST

Quilted Northern toilet paper

I need to start by saying I use more toiket paper then the average person. Having Colo Rectal Cancer, I have issues that require such. On many occassions now, the toilet paper has terrible little and shedding particles all over. It is VERY UNHEALTHY and also costs way too much to just throw it away. I will ko longer use this product and am telling you this because it really is not healthy for people who have medical issues.

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Rach Rach
Long Beach, US
Apr 12, 2022 9:38 am EDT
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same thing happening w me...2 yrs later...Long Beach, CA...Quilted Northern Ultra Plush Toilet Paper, 24 Mega Rolls = 96 Regular Rolls, 3-Ply Bath Tissue...this is frickin ridiculous...2 yrs later n no resolve of this problem...major breathing and eye irratation...beyond horrible

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5:59 pm EDT
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Quilted Northern quilted northern ultra plush

I am SO disappointed today as I just put the 12 pack of measly toilet tissue away. I have been noticing how quickly the rolls seem to run out these days and how loosely wrapped it is. Incredible also how the width has shrunk and the cardboard roll is getting bigger around. The hole is as big in diameter as the thickness of the tissue on it if that makes sense. In other words we are getting more space in each package! How nice for you! Please don't send me coupons for this sham of a product. Do something to make your product worth the hard earned $$ we spend on it. - MJ

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10:02 pm EST
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Quilted Northern Shorter Rolls & Big Roll

I love your product, but feel for the price it cost to purchase it is not very beneficial price wise for me to continue to buy. I feel I'm not getting my money's worth. The cardboard roller is too big and too short. I believe if you increase the toilet paper by another 100 sheets or by making the cardboard roller longer (thus, forcing you to make bigger sheets) and make the width of the roller smaller you would have a greater positive customer service base thus increasing your profits. I personally would continue to buy your product if you would make these changes---otherwise I will not be making anymore purchases of your product.

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Ms SjB
Armada, US
Feb 28, 2021 11:20 pm EST
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Where are the rest of my pictures ?

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Ms SjB
Armada, US
Feb 28, 2021 11:18 pm EST
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The last 6 Mega Roll package of Quilted Northern, was a bit different than any others When I was putting the product away I shocked and surprised when one of the rolls was smaller than the others. It is wrinkly and had been squashed It looks like it is the end of a run or perhaps shortened in some other way. As a senior citizen I hope you can make this right on some way. I would truly appreciate it
I'm enclosing some pictures of the rolls
Thank You
Sharon

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6:09 pm EDT
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Quilted Northern size of bath rolls

I just wanted to know how dumb these company's think we consumers are, They down size the width of the rolls from four and a half inches to four inches, and cut down the square footage from 450 square ft, to 381.1 square ft.What a rip off, I guess I will have to switch to another brand, and find one that is a little more honest.

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10:32 pm EST
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Quilted Northern Shorter cardboard rolls

I have used your product for years and like it a lot, however because you have chosen to shorten your cardboard roll by about 1/2 inch it no longer works in my spring loaded toilet paper holder. It falls right out. I don't know why you shortened it, but I will not be able to use your product any longer.
Thank you,
Carol Savino-Lindell
[protected]@comcast.net

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11:19 am EST
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Quilted Northern Reduced Quantity/&Clever& Marketing

Georgia Pacific/QuiltedNorthern's "clever marketing", shortening the rolls (same price) thinking we consumers wouldn't notice, is backfiring: many of us ARE noticing. I will not buy this product until, or unless, they decide to change this policy. This product was purchased from Sams Club, which has several other options for purchase of competitors' products.

I submitted this complaint to QuiltedNorthern.com; it was forwarded to Georgia-Pacific Consumer Response Center. Herewith their response...I had to laugh... What I need is coupons and plaudits for my "loyalty" to Georgia Pacific! Apparently this was read by a Real Person who didn't comprehend our language, or maybe got paid per response.

"Thank you for contacting the Georgia-Pacific Consumer Response Center. Georgia-Pacific places tremendous importance on the feedback we receive from our consumers.

"We appreciate your interest in our products. It is our pleasure to mail discount coupons for our product (s) to the address you provided. In addition, coupons may also be available in your local newspapers and retailer's advertisements for additional offers throughout the year.

"Again, thank you for your loyalty to Georgia-Pacific.

"Consumer Response Center
[protected]@gapac.com | [protected]"

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cargor123
Kokomo, US
Feb 03, 2010 9:02 am EST
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I agree with this conplaint on the size of the rools, my dispenser is made for the wider roll. the rolls won't stay in the dispenser now.ze do you make other brands that are the regular size?

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11:19 am EDT
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Quilted Northern rolls are now 1/4 shorted

My complaint is Shorter double rolls. I've been buying the quilted northern double roll for many years. I have no complaints until now. I always buy the big pack of 24 or more. Just yesterday, I purchased a packed of 24 double rolls of northern toilet paper from WALMART . I placed a roll on the dispenser and noticed it a quarter inch smaller then usual. The price has not decreased. The really makes me angry . Why are you doing this did you think people would'nt notice? I have the dispenser where the paint worn off from the previous rolls .This is so wrong. I feel cheated I did'nt expect this of toilet paper...

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5:42 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Quilted Northern - Rip off

Northern tissue has gone to 3 ply.What in the world for. The rolls are shorter and less 266.6 sq.ft. instead of 450 sq.ft PLUS $2.00 more.Another great American ripoff.They do not deserve any business and will not have mine after 50 years as a loyal consumer. "This stinks" any other tissue than can compare to old northern will be just fine. I can pay $4.00 for a gallon of milk but $10.00 for tissue - no way.

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