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Townhouse Linens
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1.4 10 Reviews

How responsive is Townhouse Linens's customer service?

1 Resolved
9 Unresolved
Poor 🫤
Townhouse Linens is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Townhouse Linens has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Townhouse Linens reviews and complaints 10

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Newest Townhouse Linens reviews and complaints

ComplaintsBoard
J
2:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Townhouse Linens Bathroom rug

Purchased rug April18 2023 on website.Gave visa: authorization code 02028D
Transaction [protected]
Invoice 47383
Cost $86.20
[protected]@townhouse.com
Phone [protected]
Have not received confirmation or response to 3 emails and 2 phone messages.
To date my credit card has not been billed. Have not received merchandise or estimated delivery date Don't know if out of business or scam.

Desired outcome: Money refund

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A
6:59 pm EDT
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Townhouse Linens Placed an order on 9/17 - still waiting for fulfillment

Placed the order on 9/17, site indicated it usually ships in 7-10 business days. I have emailed three times without a response, called today prior to finding this website and now do not expect a response. Horrible company that should not be in business or have a web presence. This is ridiculous, I don't know why they bother to have a website since they have not charged my credit card as far as I can see and have not contacted me to request payment or notify me that the item is not available.

Desired outcome: My desired outcome is to receive the product but I don't see that happening.

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T
1:31 pm EDT

Townhouse Linens out of stock merchandise and no contact

Placed an order, received no email to let me know my order went through! Called 10+ times, no answer! Left messages, no return call! Email address doesn't work! Looked up address on yellow pages, said it was Elliot Decor. I called the number listed [protected], ask if they were affiliated with townhouse linens, he said yes! He asked my order number, then said it had been cancelled because it was out of stock! It had been over a week since I placed this order and I would have never known had I not researched this and found the correct phone number! Please help me put townhouselinens.com out of business, get the word out, don't order from them! Call the number with your complaints, maybe if enough people complain they'll either change the website or terminate it all together!

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Is Townhouse Linens legit?

Our verdict: Townhouse Linens's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Townhouse Linens's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Townhouse Linens earns 63% level of Trustworthiness

Good Credibility Notice: Townhouse Linens rated around 63% by Complaints Board. Generally safe, but exercise caution in information sharing.

The age of Townhouse Linens's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Townhouselinens.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Townhouselinens.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Townhouselinens.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The townhouselinens.com may offer a niche product or service that is only of interest to a smaller audience.
  • Townhouse Linens protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Townhouse Linens. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
Y
3:38 am EST

Townhouse Linens Still no delivery of the order

I bought bedding set and curtains from the website www.townhouselinens.com. I paid money and got the confirmation info, but unfortunately the seller decided to fool me. He promised to provide the order within couple of weeks, but after 4 weeks I haven’t received my order. WTF? I sent emails and the seller only tried to calm me down and told to be more patient. So be careful if you use this website or leave comments if you have horrible experience with this seller.

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Vindorse
, US
Dec 25, 2012 2:12 pm EST

Order placed on Dec.2nd, money taken from my account on Dec. 3rd. This was a Christmas gift, here it is Dec. 24th, no product has arrived. The website said 2 weeks for delivery. I have left 2 e-mails, no response. Asked for a UPS tracking number, no response.
Horrible, horrible, horrible. Stay away.

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Hribeke
, US
Sep 20, 2012 7:02 am EDT

I paid $38 for a valance 3 weeks ago, and it has not arrived. I have emailed SEVERAL times, and no one has returned any of my emails. DO NOT SHOP HERE!

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Zalones
, US
Apr 05, 2011 4:45 pm EDT

I ordered a shower curtain and was charged $37.94 for it on my Visa but it never arrived...crooks, I now find.

ComplaintsBoard
V
8:12 am EDT

Townhouse Linens Avoid dealing with this ppl

I ordered some kitchen nook cushions from this site through the Overstock.com website. After about two weeks of no product received I called the customer service number. I was alarmed when I could not get an answer during business hours. I left a message and decided to try back later. Finally I got a hold of someone. I spoke to a man who informed me that they no longer made the color I ordered and that they would need to refund me. Not sure when they were going to tell me but I believe if I had not called it probably would have been NEVER. He was abrupt and sounded like he was in a hurry to get off the phone. He said I will see my refund in 1-3 business days. Hopefully I see my money again since I did not get my cushions. I will update if not. I received nothing more than a small email saying they got my order and a 6 digit customer # and no UPS tracking info. Bottom line is I waited patiently for 2 weeks for my order and finally had to call. Getting through was a nightmare in itself and when I did get through only then was I informed I could not get my order and that they would finally refund me in up to 3 days. Had I not called I probably would have been lost in their system and never received any info. rectifying the situation or gotten my money back. Waiting for my refund hopefully they do that right. Stay away!

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culugia
1984 S. 4800 S., Utah, US
Sep 05, 2012 8:51 am EDT

Hello Vrimene, We apologize for any inconvenience caused and would like to look into the issue further. Would you please send your order information to social@overstock.com? Thank you!

ComplaintsBoard
V
9:00 pm EDT

Townhouse Linens Townhouse Linens sold me products that are no longer manufactured

Townhouse Linens sold me products that are no longer manufactured. I had to find this out by calling the distribution center, as no one from Townhouse Linens (TL) will communicate with me. I called TL and left two messages, as no one answers the phone. I received no call back. I have since left three email messages. Would you like to guess? No one has replied.

I will keep the merchandise that was substituted, as I'm afraid if I return the merchandise, I may not get a credit back to my account.
I will not use this company again.

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Shannon O'Farrell
, US
Oct 27, 2017 1:18 pm EDT

Found phone numbers to get you through to Townhouse Linens - [protected] and [protected]. They are a terrible company. They won't return phone calls or emails. I had ordered a comforter and it is no longer being made. They never bothered to let me know that and that the order was canceled. Good luck.

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H
5:02 pm EDT

Townhouse Linens Townhouselinens.com charged me $200+ for non existent items

Townhouselinens.com charged me $200+ for non existent items [out of stock] and never warned me before checking out OR when I called customer service to ask about my order status [6 business days after I placed my order]. The agent lied instead, saying my item takes 7 or more business days to ship despite the website listing 3-5 business days. He also lied about contacting me the next day after checking with the warehouse. I only found out on the second call almost two weeks later.

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5:46 pm EST

Townhouse Linens Use another e-shop instead

I returned a rug and did not expect to get a full refund due to shipping and restocking charges; however, no credit was posted to my account nearly 11 days later and no courtesy response from this company. I left email and voice mail... nothing. When I called prior to returning the item, I got attitude when asking about their return policy. I only called per the web site instructions to do so before I returned item and did not appreciate the rude tone. I would NEVER recommend this to company or website.. In this economy where we are all watching our spending, there ought to be a hint of customer service. There are too many other good websites like Amazon and Overstocked to deal with this BS.

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9:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Townhouse Linens Did not refund money

Ordered shower curtain and accessories from Townhouselinens on May 21 2011. I have never received products or refund of $161.91 from them. Their excuse at first was products were back ordered. This happened two times. After last time asked them to cancel order and refund money. I have written/emailed them numerous times and asked for refund but have never got a reply from them.

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No Satisfaction
Central Islip, US
Sep 14, 2011 9:49 pm EDT
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I orded a bathroom rug. They set me an e-mail that they did not mail it yet, so I e-mailed them to cancel the order on September 7th. They sent me an e-mail to call them. I called them10:30 a..m. on Sept. 8th to cancel the order, they said they would cancel the order for me.They mailed the item on Sept. 9th, I received the the rug in the mail on Sept. 13th. I called to ask for a postage paid shipping label and they refused. They had more than enough time to cancel the order. I sent e-mails of my disappointment and did not get any responses. In their e-mail it says Satisfaction guarantee.

ComplaintsBoard
M
8:07 pm EDT

Townhouse Linens I placed an order with townhouselinens and the next day they abruptly canceled my order

I placed an order with townhouselinens and the next day they abruptly canceled my order, but gave me the option to reorder at a cost of $5.00 more than I originally paid. When I finally spoke to a person, he told me the item was out of stock - not noted on the website- and they could charge me now and pre-order it for me, not knowing when more will be there. I don't think so - buyer beware, stay clear of this scammer.

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shirellekouyate@aol.co
washington, US
Aug 08, 2023 9:00 pm EDT

I have sent several emails about order # 47392 placd three months ago and never sent I even left a voicemail on the customer service line that nobody answered.

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Chagos
, US
Nov 10, 2014 2:56 am EST

I will never ever again deal with the company www.townhouselinens.com. I bought bedding and these jerks only charged me quickly. I haven’t received any news about the order or my order at all. I sent them emails, but all agents were offline all the time. Total rip off, so beware. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.

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Figguse
, US
Aug 21, 2012 12:48 pm EDT

I found this site while I was shopping online for JoJo Designs Sophia Bedding for my daughters bedroom. They seemed to have the best price and I was able to find an additional coupon for 10% off. I live in Canada and was vacationing in the US so I had the product shipped there. I received a receipt right away plus a confirmation of my order...then the next day I received another email stating my order was "awaiting" shipment and that's the last I heard from them. Two weeks later, I called them and the guy running their customer service lacks serious customer service skills. He had no clue what was going on...and when he finally got a clue...he assured me that the package was going to arrive the following day. I asked him to email me the tracking number and he never did.
Fast forward two more weeks to when we are actually on vacation and the front desk said they never received the package. I have to re-call Townhouse Linens, who then tell me to call FedEx who then tell me they will open an investigation. I call the front desk one final time explaining the whole situation and they go look on last time at all their packages and say they found one with just the name Walter on it with a question mark...(that is my dad's name who was the resort guest). I went down and opened the package and sure enough, it was my bedding. I don't know what the point is of putting in a proper shipping address when they can't even copy and paste it properly on their packages! What a hassle that I had to deal with all because Townhouse couldn't probably address their packages! I mean who just ships a package to a single first name! HELLO! And plus, I still have never seen a tracking slip!
The price was great but far too much hassle while I'm on vacation to ever deal with them again!

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Malccuta
, US
Jan 14, 2012 7:31 pm EST

I bought "PEM Peace Sign Bedding set" for my small princess. Times goes, but I still wait for shipment! Tried to reach them by phone and email - no answer!

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KR Boston
Salem, US
Sep 22, 2011 3:58 pm EDT

Same situation here. Ordered a comforter and sheetset and after waiting through a week of "processing" my order was changed to "cancelled." No explanation from the company, no we're sorry, nothing. Will not be doing business with this company again and will be reviewing negatively as much as possible.

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RhRobert
Irving, US
Apr 01, 2011 3:34 pm EDT

Just to update my situation. My order finally came in on March 28th. I notified Sam at Townhouse Linens and thanked him for whatever efforts he made to get the order in. He requested my email that I update my post and I am happy to oblige. Everyone likes a good ending to a story. I can not say that I am pleased with Townhouse Linens customer service, however I have my product and can move forward in completing my bathroom. Hopefully this post will encourage Townhouse Linens to do some upgrading of the customer service end of their business. PS this may be the second or third post. I had some difficulties getting into the Complaints Board site.

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RhRobert
Irving, US
Mar 22, 2011 9:30 pm EDT

I placed an order on February 22 and it was never ordered. I spoke with Sam on March 11th and he said he didn't know why this was never ordered. And he was going to order it then. I told him that the charge was already pending on my account and he said it never went through. I called back again on March 21 and he told me that he was going to contact the warehouse to see why the order had not been shipped and that he would get back to me with tracking information. He actually kept track of our conversation. I told him I would call back on the 22nd for the tracking information. Today is the 22nd and he gave me another scripted song and dance about how since the manufacturer is in the US and makes the rugs as the orders come in it takes up to 2 weeks. I told Sam that he didn't seem like the kind of person who would take any type of excuses off of anyone so I asked him as his customer what would he think if he had ordered something on February 22 and here it is March 22 and the product is not in. I was just trying to get him to think about the run around he was giving me. People like that don't have a conscience. I had to request an apology from this guy. He was not about to give it up until I pointed it out. Wow. Make sure you call the Better Business Bureau, cancel your order and notify your bank. Buyer definetly BEWARE.

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1800 705 5880

Website

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