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CB Casual Apparel Hollister Complaints #2-21
Hollister

Hollister review: Online purchase and delivery

C
Author of the review
1:47 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered a birthday gift (two items) for my daughter. Due to work schedules I was looking to have the items delivered (same day). The day after the order, I received an email stating the order was cancelled due to not being able to find a delivery driver.

I placed the same order, again for same day deliver. After another day the order was again cancelled, same reason. I spoke online with support and the response was that this sometimes happens and I could do an in store pickup. Also that even though my bank account was immediately devoid of the now two purchase funds, getting reimbursed is a 5-7 day process.

I honestly just have never heard of a company in general first, cancelling the order of a customer in this fashion, and second, being such an inconvenience to purchase their products. Also, why the company continues to offer same day shipping when they cannot deliver on that expectation. Such poor custom service

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  1. Hollister Contacts

  2. Hollister phone numbers
    +1 (866) 426-1285
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  3. Hollister emails
  4. Hollister address
    6301 Fitch Path, New Albany, Ohio, 43054, United States
  5. Hollister social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 17, 2026
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Hollister Category
Hollister is ranked 1 among 2 companies in the Casual Apparel category
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