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CB Casual Apparel Hollister Complaints #2-21
Hollister

Hollister review: online order

I
Author of the review
6:29 pm UTC

I ordered over $400 in items. These items were to be picked up at the Brunswick Square Mall dept. Over the course of almost 3 weeks, items came in spurts to be picked up. The final item (a hoodie) came in on the 23rd of September (as per the date on my email). My daughter went today to pick up the hoodie and the associate refuse to give her the hoodie. The reason the associate claim was that the time to pick up the hoodie expired, eventhough they have the hoodie at the store and it I paid for it already. The computer shows in Hollisters computer that it is available for me to pick up as well. Inspite of it all, the associate told my daughter that the only way she will get the hoodie is if she pay (again) for the hoodie and wait for Hollister to send me a refund. On top of this I called 1-866-4261285 to try to rectify this situation. I spoke to Mary (that all she woyld give me). mary looked in the computer said that the hoodie was still available, but I need to talk to the person in tech or whatever they're called. I have thw names of the people that were contacted concerning this issue. Mary put me on hold, then came back and said that the best that she can do was that she made notes and forward me to the payment center and I would have to wait for them to contact me. When I asked for a complaint number and supervisor, Mary hung the phone up in my ear. I want my hoodie! I hope that all of this disrespect wasn't because I'm African American. This will most likely be my last time spending money at Hollister. I just check my email and now it's saying that the pick up order expired.

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Keywords:
african american associate available brunswick square mall called complaint computer contact contacted daughter dept disrespect email expired forward hoodie issue items mary names notes paid pay payment center pick up order picked up rectify refund situation spending money spurts store supervisor tech time weeks woyld
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  1. Hollister Contacts

  2. Hollister phone numbers
    +1 (866) 426-1285
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    USA and Canada
    808 234 0795
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    United Kingdom
    +43 800 297 506
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    Austria
    +32 80 078 303
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    Belgium
    +357 80 097 345
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    Cyprus
    +420 800 143 956
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    Czech Republic
    +45 80 250 474
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    Denmark
    +372 800 011 1612
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    Estonia
    +358 800 915 494
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    Finland
    +33 800 916 568
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    France
    +49 800 588 9660
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    Germany
    +30 800 129 010
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    Greece
    +36 680 019 763
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    Hungary
    +353 800 760 672
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    Ireland
    +39 800 789 477
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    Italy
    +371 80 004 349
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    Latvia
    +370 880 031 462
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    Lithuania
    +352 80 026 981
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    Luxembourg
    +31 800 022 6267
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    Netherlands
    +47 80 017 265
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    Norway
    +48 800 121 4574
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    Poland
    +351 800 855 653
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    Portugal
    +421 800 002 186
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    Slovakia
    +386 80 081 114
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    Slovenia
    +34 900 941 459
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    Spain
    +46 20 792 279
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    Sweden
    +41 800 561 242
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    Switzerland
    +81 663 381 3059
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    Japan
    More phone numbers
  3. Hollister emails
  4. Hollister address
    6301 Fitch Path, New Albany, Ohio, 43054, United States
  5. Hollister social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 17, 2026
  7. View all Hollister contacts
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