H&M — poor customer service
June 25th 2012- I am writing to make a complaint about the store manager named Joe. I inquired about a 5 pack of socks priced at $9.95 that only had four pairs in the package. He said he can give me 10% off. I said ok, but they about $2 a pair so shouldn't the discount be more than .95 cents? He then rolled his eyes and rudely spat back that this was store policy, and he walked away. Now, that's fine. Store policy is store policy with these big box places. But DO NOT roll your eyes and bark responses to a customer who simply asked a question that simple math can justify. When he saw me looking at his name tag he then rudely said, "what, were you expecting some bigger discount?" I said smiling but with frustration, "No Joe, don't worry about it, it's not a big deal, " because if he hadn't so far acted like a person or better yet, a MANAGER, he wasn't going to start then. To that end, he then said while walking away (because a customer apparently doesn't deserve ten seconds of his attention, ) "Yeah well obviously it is." That's the way he chose to act towards a paying customer.
I know this doesn't seem like a big deal, but when you are in the service industry, and especially a manager, customer service is key. It's most important. Store policy is one thing, but at the of the day, it's about being a human being and actually caring about the customers. Without them you have no job. Maybe there was nothing he could do and that's ok. But the thing he could control was the way he spoke and his body language.
Writing this, I'm sure, will do nothing to remedy the problem of Joe the manager and his crappy, I'm better than you attitude, but it feels better getting it out into the world. We all have bad days, but don't crap on my day Joe. Because you are so NOT better than me!
More H&M Complaints & Reviews
- H & M - bad service
- H&M - sold me a damaged item with no inside tag and won't let me return it
- H&M - bad customer service
- H&M - terrible customer service
- H&M - very poor customer service
- H&M - false advertising to hype designer launches
- H&M - really angry customer
- H&M - customer service
- H&M - absolutely zero customer service!!!
- H&M Willow Grove - rude/lazy workers