Hims & Hers review: No goods, theft of funds

Here is a formal complaint tailored for submission to www.complaintsboard.com:

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Title: Hims & Hers Refuses Refund for Returned Product Despite Cancellation Request

Complaint:

On March 26, 2025, I contacted Hims & Hers via their in-app messaging system to cancel a hair loss product order that was in progress. I clearly stated: “Do not ship the order in progress. Cancel.” Their response acknowledged my cancellation request but stated the order had already been processed and could not be stopped. They confirmed my subscription was canceled, and no further charges or shipments would occur.

When the order arrived, I refused delivery, and the package was returned to sender. On April 4, I informed Hims & Hers that the product was returned and requested a full refund. Instead of honoring this request, they responded by offering a free reshipment—despite the fact that I no longer wanted the product, had already canceled my subscription, and had returned the order.

I again reiterated that I would not accept a reshipment and expected a refund. On April 7, the company responded by claiming that a refund could not be issued because the order had already been processed, referencing their policy requiring 48-hour notice prior to processing. However, I had sent my cancellation request within a reasonable timeframe and still returned the product unopened and unused.

This is unacceptable. The company is in possession of both the product and my money. Refusing to issue a refund for a returned item, despite clear communication and good faith effort on my part, is both unethical and exploitative. I notified them that I would escalate the matter to the Better Business Bureau and pursue legal action if needed.

The attached screenshots are the only communication I’ve had with the company. They clearly document the timeline, my requests, and their refusal to provide a fair resolution.

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