Hilton Grand Vacations Club — billing/refund
December 22 2018. I purchased a timeshare preview vacation. Trip cost $118 for 4 days 3 nights. I paid and extra $125 for a lock on room. Got down to stay and they told me I did not pay for add on lock room. I paid extra for holiday fee. I stay was 1 King bed and a pullout bed. Showed my receipt and email confirmations but they said "oh we see but we don't have any other rooms available."