SUBMIT A COMPLAINT

Her Roomdeceptive sizing and no cooperation in exchange shipping charges

1
B Nov 24, 2017 Review updated:

I ordered size 10 which in the normal world of sizing is about a medium. I have the same item on which 10 plainly printed. I received a size10/3XL. This is the way they size on the sizing chart. When ordering the sizing chart is to the side and you must go to that to see their SPECIAL sizing. So when a size 10 is ordered you automatically the size 10/3XL.
When I requested a return/exchange and a credit on the shipping it was FLATLY refused. There was no discussion just a canned speak about this is the acceptable sizing chart... basically Tough Luck Lady. We filled your order.. You pay shipping!

Responses

  • P
      Nov 24, 2017

    It's not unusual for customers to be responsible for the cost of shipping for returns/exchanges when online shopping. Typically it's only credited if there is an error or mistake on the retailer's end.

    0 Votes

Post your comment