The complaint has been investigated and
resolved to the customer's satisfactionResolved HEB — horrible pharmacy
resolved to the customer's satisfaction
The pharmacy at the heb in pflugerville located at pecan and 685 has absolutely no sense of urgency, or customer service.
I went to get some antibiotics that I was prescribed for a tooth infection. This wasn't something that needed to be filled. They simply needed to grab the z-pack and hand it to me. Instead they insisted that I come back in 30 minutes.
I waited 45 minutes and came back. I thought since I was in so much pain, I should just go through the drive-through in hopes to get my antibiotics as fast as possible.
You would think since there is two lanes that they would have the ability to assist two customers at once. I was sadly mistaken. While sitting in the 2nd land, I pressed the help button, and never received a response. Instead, I got to listen to the attendant chat with someone that was dropping. After about 5 minutes of no assistance the other customer finally drove off. At which point, it took an additional 7 minutes for them to give me my prescription.
What made me even more upset, is the fact that another customer drove through the other lane which was the window lane, and was helped, and left before I got my prescription...
I had to sit in my car for a total of 12 plus minutes in severe pain to get something that should have taken them a few minutes to provide me when I originally came in.
I don't know what else to say, except, that is absolutely the worst pharmacy I have ever been to. It's a shame that it's the closest pharmacy to me... Daca4