Hayneedle

I ordered this product almost a month ago with a delivery date of August 28th. When the 28th came and went I still did not receive this item. When I called Hayneedle to question where my order was because it said it was not even shipped yet after waiting almost 3 weeks for the item all they could tell me was there was a pricing issue with the vendor and they would have to review more to figure out what happened. Four days past without any resolution needless to say my credit card was already charged for the item I did not even receive. I called Hayneedle again to heck in order status and decided I wanted the order cancelled which was done and they claim that the refund will take 2 days to appear on credit card. We shall see what process I'm going to have to go through to get my refund on a product I never received in the first place. Needless to say I will never order another thing from this company and I will also make it known on social media to all friends and family that this is not a reputable site for selling products who enable false advertisement.

i bought a toy and cancelled it within 10 minutes of buying . I spoke with customer service who sent the request to the company to cancel. I called back a couple hours later to see if it was cancelled yet as i had not received a call back. The assured me that a request was sent and i would hear from them as soon as it was cancelled. I looked at my email in the evening and the order was shipped. I called Hayneedle the next morning to have it cancelled and they informed me a request had been sent to FedEx. I called fed ex anyways to make sure and spoke with Paul at FedEx who finally helped me our in the situation. He assured me that the package would be sent back. I still have not received reimbursement on this product and it has been back at the facility per the shipping information for over a week. I have a pay pal claim open and have asked Hayneedle for assistance and received none. I escalated my claim.