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Having recently stayed at the Devon Cliffs site my husband and I were extremely disappointed with the accommodation provided for our stay in a 2 bedroom Silver grade van.
On arriving after a tiring journey we located out van and started to take our belongings into our "home" for the next 10 days. At first site we were not overly impressed with the overall internal appearance but having been travelling for quite some time just needed to settle ourselves and the last thing either of us wanted to do was start complaining right at the offset!
Looking around several things stood out straight away. The carpets in the lounge area were disgustingly dirty and I was pleased with myself for having taken slippers,
We went to drop the venetian blinds to gain an amount of privacy to find them caked in grime - this was a build up not just from the last week or so. See my tissue wipe from just one tiny area of the blind.
The sink tap fitting was so, so rusty and the handle rested on the back plate to the sink fitting. This finally stopped working just a few days later on the 17/18th September with us having to report it. I also spoke with the customer services agent on site and mentioned the numerous other areas of concern. To her credit she did offer to send someone to look around but to be honest everything that was wrong could not have been sorted in a timely manner and it was not something we were prepared to endure- it should have been in tip top order at the offset.
The main shower room floor was mouldy, see picture -we discovered the shower was reluctant to turn off efficiently. The radiator in this room was also very rusty and overall the room smelt musty and damp throughout our stay.
The window frame in the main bedroom was dirty/mouldy and we had no coat-hangers to hang clothes which meant we needed to ring and request some...
Needing to heat the van one evening we found we were unable to. The remote control had no back to it nor any batteries... Obviously not checked before we checked in... The maintenance person was quick to attend but the fire failed to work properly - we told him to not bother we would put the central heating on if needed going forward... The fire surround itself was again, overdue for a clean with droplets of dried food clearly visable.
Doors clearly showed large gaps which meant we prone to draughts.
So overall, we were very disappointed in your accommodation. We have stayed at other Havens sites over the years- the last in Coombe Haven which was in comparison a palace compared to this recent holiday and whilst we appreciate there might be some areas of concern this was totally unacceptable to anyone holidaying.
I am attaching numerous pictures taken showing the majority of areas mentioned in the above and would welcome you response.
Desired outcome: We would expect an apology and some form of reimbursement - maybe a weekend break at another site to restore our experience as we would now think twice before booking with Haven on another occasion..
