Haven Holidays review: Manager at Kiln park.

Sunday 29th October asked to leave Kiln park touring site after less than 24hrs on site due to flooding.
Told will receive a full refund by “Dave”
Tuesday 31st, still no refund.
Went back to park reception to determine when refund will be received.
Told be reception staff that only a partial refund will be given.
Asked to speak to manager.
Manager: you will receive a partial refund for the nights not spent on park.

Me: we was told it would be a full refund. It is not the fact we had to leave as we know it is out of parks control, but telling our kids they have no holiday is just horrible.
Manager: I don’t know what you want me to do about that it’s not my fault.
Me: do you have children?
Manager: yes I have 2
Me: have you ever had to tell your child something and seen the complete disappointment on their face?

Manager: I have friends that can’t have children and I find you question very rude.
Me: 4 lost Babies and 2 years of IVF resulting in my 1 child, don’t talk to me about not being able to have children.
Dave appears from back office.
Manager shouting at the top of her voice: you are just [censored]ing rude.
Dave stood in front of me at this point and blocked my view.