Haven Holidays review: Cleanliness of fridge on recent short break

Hi

I recently visited the Flookburgh Haven site and booked a bronze caravan, holiday reference number [protected]. On arrival to the caravan we found that the fridge hadn't been cleaned and there was blackcurrant split all over the fridge shelves. There was also food from the previous guests still in the freezer (chips, ice lollies and ice cubes). Under the pull out bed there were crisps and a used medicine spoon so this had obviously not been cleaned either. The shower panel in the bathroom was also missing and the frame had been covered in duct tape to prevent us hurting ourselves on sharp edges. We immediately reported this in person to reception and we were offered another caravan of a lower standard as all other bronze caravans were in use or a £50 pound refund. It was arranged for a cleaner to be sent to the caravan to clean the fridge and the maintenance team contacted regarding the shower panel. The fridge was cleaned however we were informed that the shower panel could not be replaced during our stay. On return home I have read the terms and conditions under the haven cleanliness guarantee it states however that we are entitled to a no-quibble refund for the cost of the holiday. We would like this to be looked into please. I have not received the £50 refund at the time of writing this email. I have photographs of the condition of the fridge, shower panel and pull out bed.