HatchetGear.com reviews and complaints
Ehhh no merchandise..?
Well I ordered my merchandise (a hatchetman to be specific) and I STILL have not received it. I think that it's pretty whack that they rep the hatchet yet they can't even get orders out in a timely fashion. As much as i'm disappointed for my first ever offer to have this happen to me, IF I get my hatchet man and my shirts I just ordered yesterday, I'll continue to use them, because for the clothing, it's the only real place to get my Psychopathic stuff. I just want my hatchetman and shirts, then I'll continue to use this service, just warning you all out there. I'm a juggalo and I want my shiit. Also if you wanna see where your order is (Mine is in the Warehouse) go here: https://secure.hatchetgear.com/store/order_confirm.php
iiGht thanks for reading. Whoop Whoop MMFWCL.!
Company Business Name: HatchetGear.com
Country of complaint: United States
Address: Pennsylvania
Website: hatchetgear.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Kept Money , Never got merchandise
I sent them a money order for a pair of pants for my daughter. Paid extra for express post and registered mail. Money order was delivered on Nov 17/ 09 . On Dec 11 I recieved an email saying order was cancelled because failure to recieve money. I checked Canada Post and the Money order was delivered. I checked the bank and the money order was cashed. Yet they never recieved it. They are out and out crooks. I am a single mom and that was one of five gifts I was able to afford for my daughter. I am absolutely heartbroken. Dissapointed mom.
Company Business Name: Hatchet Gear
Country of complaint: United States
Address: P.O.Box 620, Farmington
Website: hatchetgear.com
The complaint has been investigated and resolved to the customer’s satisfaction.
We are now having the same problem. We ordered our merchandise 11/29/o9 Still haven't received it. They charged our visa the same day as our order was made. There is nobody that answers the phone number they give you. We were emailed back by a Jaime Brady once & then no reply. A suggestion to those of you this has happened to: Call your bank they were able to help us, they are going to try to track people responsible. You can also contact the better business bureau: 2217 E. 9th st. Suite 200, Cleveland Ohio 44115. [protected]). We will be calling!
Not received merchandise that I paid for
I ordered $110.00 worth of merchandise and paid an extra $10.00 for 3 day shipping. I have not received anything and they took money of my visa! I have been calling for 2 weeks now and sometimes I will get a recording that says I have reached Hatchetgear and leave a message but more times I have received a message that just says leave a message. I have left 15 messages all during the hours they have posted as being open. What is going on? Something must be done about this! Can someone please help me? I even had a confirmation order number and was promised an email and haven't received a call back nor any emails. Their phone is [protected]
Country of complaint: United States
I have been waiting for 2 years for a Jersey I paid for and have not recieved.
Funny thing is after all this time I have spent more money on there music and other merch of there other artists. I handed them 150$ to go gathering for the last 4 years. I lost my job I have been kicked out of my apartment all because I'm a juggalo and for a group that claims they love the juggalos and they would do anything for them. But they RIP off and ignore us over some [censored]ing merch Thanks a lot.
Would love to see you guys send me my C.O.C Jersey that I paid for I know it was only 150 but with all the thousands of dollars your taking from us you think a jersey would be easy for you guys to do
i woulld my money back this place will not answer any emails or phone calls
i cannot get my money back from a postponed icp show
I agree horrible place to order from, called since it's been over 3 weeks since I placed my order and actually got someone to answer the phone, he was rude, and all I can say is RIPP OFF! Never again with hatchet gear, only ordering from twiztid shop from here on out. Atleast if they are taking time on an order they let you know and kick you some extra stuff for it
I placed an order on Feb 13, 2016 the money was taken off my card and I haven't received it yet last time I ordered I received it in less than a month. I've contacted customer service by email 4 times and got no response . I have called about 20 times and just get voicemail. I'd really like what I ordered but if I'm not going to get it I want my money back!
i have purchased 2 items from hatchet gear the 6 jokers card box set and twiztid's abominationz cd and they both were delivered in no more than 3 weeks i honestly don't know why any of you have had a problem with them sorry to hear that but they've come through for me so i will continue to buy off of them
Ordered a work shirt and hat, ( almost $100) on 10/31 and still have not received them. I would assume 2 months would be sufficient time for everything. I guessed wrong. No one answers customer service phone and no replies to either of my emails. I've been a Juggalo for about 17 years and counting, but can't help feeling abused.
I ordered a work shirt 3 weeks ago! Emailed customer service last week and they said it was shipping Friday well it's Thursday
the following week and I still have not received my item! Highly upset and frustrated. This was supposed to be a birthday present!
No delivery- no corresspondence... blaitant theivery!
man thats crazy to hear all this. ive never had a problem with hatchet gear. i ordered a blaze ya dead homie work shirt and the calm by icp. i got it within like a week or so but not only that they threw the wraith hells pit and a few stickers for free in the order. sorry to hear you ninjas are having trouble.