Handy review: Broken toilet, 1 pro with no experience, 1 no show. 5 days no toilet and counting...

I hired handy to install a toilet flush kit. The person showed up with no experience or comprehension of installing this. He left after 3 hours and left the toilet exactly how it was when he arrived. Customer service could not schedule a person to come fix it for 2 more days after this, and the person never showed up. I called customer service and they offered me a $10 refund (It cost $283) and told me that the matter was escalated but they couldn't transfer me to speak to a supervisor to get someone here. I explained this was a toilet that was not operational now for 5 days and I had children. They just told me I needed to wait for a call back from a supervisor, but that they would need to reschedule someone again for which I would need to wait days again to have no toilet. This was an awful experience and I highly recommend staying away from this app.