CB Cards and Greetings Hallmark Complaints #402-421

Hallmark review: keepsake defective motion ornament not covered by warranty

Louis Chiacchere of Brooklyn, US

Nov 29, 2015 3:24 pm UTC

Verified customer

I purchased from Hallmark in 2011 the Peanuts/Snoopy wireless battery operated synchronized sound and motion 4 piece ornaments. The following year in 2012 I added an additional piece (Linus with a trumpet). The unique feature of this set is that when one piece is activated, the others join in with their musical instruments sound. Well, this year (November, 2015), I put out the 5 pieces and found that the Linus piece does not join in. I called Hallmark customer service and asked about the warranty since their motion ornaments usually have a 3 year warranty (or so I thought). I was informed that not all of their motion ornaments were covered under this warranty. In fact, only the pig-tail ones that connect to the Christmas tree miniature lights is covered. When I told them that I have several battery operated ornaments including the Peanuts set, they said these also were not covered. When you spend between $25 - $35 for each ornament you expect some sort of guaranty against workmanship defects. These ornaments only come out at Christmas time so you can see that the Linus ornament was only used for 2 months in 2 years. I am so disappointed with Hallmark not standing by their products especially if they are defected. I have purchased so many motion and sound ornaments over the years and will now stop. If you cannot trust the company from whom you purchased the items, then you must send them a message by not making any future purchases. I am so dissatisfied with the whole experience

0 comments

Add a comment

Hallmark - music too loud! 90

Resolved

Hallmark - movies repeated over and over and over again! 72

Resolved

Hallmark - employees suffer harassment yet get fired 5

Hallmark - Do not want lgbt content on hallmark 12

Hallmark - worst mothers day card ever 3

Resolved

Hallmark - Movie content unsatisfactory 2

Hallmark - Do not bring back Lori Loughlin

Hallmark - movies 2

Hallmark - program scheduling 1

Hallmark - Greeting card software 1

View all Hallmark reviews and complaints

Hallmark Contacts

Hallmark phone numbers

800 902 0900

Click up if you have successfully reached Hallmark by calling 800 902 0900 phone number 3 3 users reported that they have successfully reached Hallmark by calling 800 902 0900 phone number Click down if you have unsuccessfully reached Hallmark by calling 800 902 0900 phone number 0 0 users reported that they have UNsuccessfully reached Hallmark by calling 800 902 0900 phone number

50%
Confidence score

United Kingdom

1800 729 999

Click up if you have successfully reached Hallmark by calling 1800 729 999 phone number 6 6 users reported that they have successfully reached Hallmark by calling 1800 729 999 phone number Click down if you have unsuccessfully reached Hallmark by calling 1800 729 999 phone number 5 5 users reported that they have UNsuccessfully reached Hallmark by calling 1800 729 999 phone number

5%
Confidence score

Australia

+1 (800) 425-5627

Click up if you have successfully reached Hallmark by calling +1 (800) 425-5627 phone number 0 0 users reported that they have successfully reached Hallmark by calling +1 (800) 425-5627 phone number Click down if you have unsuccessfully reached Hallmark by calling +1 (800) 425-5627 phone number 0 0 users reported that they have UNsuccessfully reached Hallmark by calling +1 (800) 425-5627 phone number

United States

+1 (800) 268-3230

Click up if you have successfully reached Hallmark by calling +1 (800) 268-3230 phone number 0 0 users reported that they have successfully reached Hallmark by calling +1 (800) 268-3230 phone number Click down if you have unsuccessfully reached Hallmark by calling +1 (800) 268-3230 phone number 0 0 users reported that they have UNsuccessfully reached Hallmark by calling +1 (800) 268-3230 phone number

Canada

+61 800 651 845

Click up if you have successfully reached Hallmark by calling +61 800 651 845 phone number 0 0 users reported that they have successfully reached Hallmark by calling +61 800 651 845 phone number Click down if you have unsuccessfully reached Hallmark by calling +61 800 651 845 phone number 1 1 users reported that they have UNsuccessfully reached Hallmark by calling +61 800 651 845 phone number

Australia

+32 36 807 251

Click up if you have successfully reached Hallmark by calling +32 36 807 251 phone number 1 1 users reported that they have successfully reached Hallmark by calling +32 36 807 251 phone number Click down if you have unsuccessfully reached Hallmark by calling +32 36 807 251 phone number 0 0 users reported that they have UNsuccessfully reached Hallmark by calling +32 36 807 251 phone number

100%
Confidence score

Belgium

+31 104 596 515

Click up if you have successfully reached Hallmark by calling +31 104 596 515 phone number 0 0 users reported that they have successfully reached Hallmark by calling +31 104 596 515 phone number Click down if you have unsuccessfully reached Hallmark by calling +31 104 596 515 phone number 0 0 users reported that they have UNsuccessfully reached Hallmark by calling +31 104 596 515 phone number

Netherlands

+91 114 141 0000

Click up if you have successfully reached Hallmark by calling +91 114 141 0000 phone number 0 0 users reported that they have successfully reached Hallmark by calling +91 114 141 0000 phone number Click down if you have unsuccessfully reached Hallmark by calling +91 114 141 0000 phone number 0 0 users reported that they have UNsuccessfully reached Hallmark by calling +91 114 141 0000 phone number

India

+91 114 141 2222

Click up if you have successfully reached Hallmark by calling +91 114 141 2222 phone number 0 0 users reported that they have successfully reached Hallmark by calling +91 114 141 2222 phone number Click down if you have unsuccessfully reached Hallmark by calling +91 114 141 2222 phone number 0 0 users reported that they have UNsuccessfully reached Hallmark by calling +91 114 141 2222 phone number

India

More phone numbers

Hallmark emails

care@maryandmartha.com

100%
Confidence score: 100%

Support

Hallmark address

2501 McGee St., Mail Box 100, Kansas City, California, 64108-2615, United States

Hallmark social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jun 12, 2026
View all Hallmark contacts