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Haband / Bluestem Brands

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Haband / Bluestem Brands Customer Service Contacts

+1 800 217 2916 (Customer Service)
PO Box 8
Warren, Pennsylvania
United States - 16366
Mon9:00 AM - 9:00 PM
Tue9:00 AM - 9:00 PM
Wed9:00 AM - 9:00 PM
Thu9:00 AM - 9:00 PM
Fri9:00 AM - 9:00 PM
SatClosed
SunClosed

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Complaints & Reviews

Haband / Bluestem BrandsHaband orders

We placed an order, received a confirmation email including order number. Weeks later, contacted company after not receiving items. Customer service stated "no order found" even though we have proof of email sent with order number & details included. Thinking it was just a glitch, we ordered again & same exact thing happened. They have our payment & credit card info yet we received no products. Do not purchase from this company. Sample of messages below.

Haband orders
Haband orders

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    L
    Jan 24, 2019

    Haband / Bluestem Brands — failure to return payment for out-of-stock-item.

    August 2018: Haband Order #[protected], Customer account #[protected] was never received. 30 Aug 2018: Haband...

    Haband / Bluestem BrandsI still don't receive my order of pair of shoes.

    On Dec. 13, 2018 I have mailed you a $29.99 check for a pair of shoes, but I don't received it yet. Today is January 18, 2019, over 5 weeks now. What happened? Maybe it was lost or stolen??? My order of Dr. Scholl's shoes:
    D6 (D copper) Sale, Dr. Scholl's Leather Casuals for $29.99 from Haband catalog on page 63.
    FYI, I can't talk on phones because I am deaf, but you can use my email address: [protected]@yahoo.com.
    Yours sincerely,
    George Wannamaker.

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      • Updated by George Wannamaker · Jan 18, 2019

        I still don't receive my shoes yet.

      • Updated by George Wannamaker · Jan 18, 2019

        I still don't receive my order of shoes yet.

      T

      Haband / Bluestem Brands — product not delivered; unauthorized cc charges

      we placed two orders with this company Oct. 22 1018 and Nov 4 2018. We have received nothing from them. They...

      W

      Haband / Bluestem Brands — haband-1 pair black pumps

      My mother (who is 95 years old) purchased a pair of black pump back in Sep 2018 and received them and they...

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      N

      Haband / Bluestem Brands — request for shipping label for dell laptop computer

      Please send shipping label for return of computer. Order stated "free postage if you choose to return it"...

      G

      Haband — the company abandoned me

      Alas Haband, you have aBANDoned me. I loved you. After decades of ordering off and on, I think for the first...

      Haband / Bluestem Brandsscam/ rip-off

      I should've read these complaints about Haband before ordering merchandise from them last year. Some angry customers experienced very similar problems that I'm having with this company. To make a long story short, I called to order a pair of shoes for under $30 after seeing their printed ad. The service rep, whose English I strained to understand, said I had to get their credit card in order to buy the item. I made it clear that I only wanted the shoes and will cancel the card immediately afterwards. As far as I understood, the service rep said that would be OK. The shoes arrived and I cancelled the card ASAP. But they've been demanding payments for the card, which makes a cheap $30 shoe cost around $80.
      With so many complaints about their unethical business practices, there should be a class action lawsuit filed against them!

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        D

        Haband / Bluestem Brands — I keep receiving the wrong item packaged in the bag identifying what I really ordered

        This problem has been reoccurring since 9/13 2017 On 9/13/2017, Haband shipped the following from order...

        F

        Haband — shoes

        I purchased 2 pairs of Dr.Schoals loafers for $56.47 from an ad in the Smithsonian on July 29, 2017...I have...

        R

        Haband — billing

        Received e-mail from Haband saying they miss me for not ordering merchandise. Offered 20% discount on next...

        G

        Haband Home — men's slacks/returned

        I purchased two pair of men's slacks for $35.98 and returned them because they were so out of proportion for...

        M

        Haband — order placed online 9 days ago

        I placed my order, May 13, 2017. I kept waiting for it to come - when going online to check on the order -...

        A

        Haband — Wrong order shipped, overcharged and double charged shipping

        In late MarchI placed an order by mail with Haband for two Guyaberra shirts. They were advertised as one for...

        HabandWrong item

        I bought a dress from Haband and paid extra money for fast delivery. Instead of dress they sent me a shirt and when I contacted Haband and told them that there was a mistake they tried to assure me that everything was fine with my order. I told them that I bought a dress and that shirt was sent to me by mistake. Their rep said that he needs to check something and said that someone will contact me back later.
        Several days later I received a message stating that there really was a mistake and that they were sorry for all the trouble they caused, but there was nothing they could do to help me!! Literally they said that wrong order was sent but refused to fix their own mistake! They are the worst!

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          • Mi
            Mike Bushey Mar 13, 2017
            This comment was posted by
            a verified customer
            Verified customer

            Why are these people allowed to do business in the US. You call cust. serv. and get the philpeans. you ask for a us land number and get recordings. over all I would say stay away from this company at all costs...The worst...they should not be allowed to do business in the US and this comes from a retired law enforcement officer...if that means squat...

            0 Votes
          A

          Haband — Fake website

          I ordered a pair of athletic shoes and was told in an email that they would send me a shipping notice in an...

          HabandWorst product ever, no customer service

          Add did not say that it was 'pieced' leather. Jacket had a strong 'chemical' oder, which I assumed would disapate. After hanging in our hall closet, along with other items, I came down with bronchitis. I realized that I coughed the most when in the vacinity of the closet. Hung the jacket outside, in a shady, breezy area over several days. Did NOT help. My doctor said to get rid of it, as it was toxic. Called three phone numbers, supposedly belonging to Haband, and could never get hold of a person. I have to get rid of this disgusting oder, and will be 'out' $50.00. I will NEVER buy from them again--worst product ever, and no Customer Service!

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            Haband On-lineSince March I didn't get the confirmation about the order

            Stay away from the company Haband On-line. I have ordered two pairs of shoes from them and it was in the middle of March. Since that moment I got tons of promotional emails, but nothing about the details of the order. No confirmation, no info about the shipping. Real scam. I tried to contact the support team, but they didn’t have such team. All emails went to nowhere. Be careful and don’t buy from this dishonest company.

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              C

              Haband / AARP — misleading ad

              resulting from a ad in June monthly AARP issue I ordered a pair of shoes from Hasband 07/11/15. 07/15/15 my...

              E

              Haband — Fraudulent Billing

              I am an 87 year old woman who has purchased from Haband on numerous occasions. I had been satisfied until...

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