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Haband / Bluestem Brands
reviews & complaints

Haband / Bluestem Brands
reviews & complaints

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91 complaints
38 resolved 53 unresolved
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10:08 am

Haband / Bluestem Brands - Haband orders

We placed an order, received a confirmation email including order number. Weeks later, contacted company after not receiving items. Customer service stated "no order found" even though we have proof of email sent with order number & details included. Thinking it was just a glitch, we ordered again & same exact thing happened. They have our payment & credit card info yet we received no products. Do not purchase from this company. Sample of messages below.

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11:08 am
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Haband / Bluestem Brands - failure to return payment for out-of-stock-item.

August 2018: Haband Order #006329858, Customer account #0297414005 was never received. 30 Aug 2018: Haband cashed my check for $39.98 electronically on 5 Sept 2018 7 Sept 2018 receipt of letter from Haband requesting additional $2.20. 24 Sept 2018 - phoned Haband CS (Alvin, female) asking why I had not received product. Alvin informed me that item wa...

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1:00 pm

Haband / Bluestem Brands - I still don't receive my order of pair of shoes.

On Dec. 13, 2018 I have mailed you a $29.99 check for a pair of shoes, but I don't received it yet. Today is January 18, 2019, over 5 weeks now. What happened? Maybe it was lost or stolen? My order of Dr. Scholl's shoes:
D6 (D copper) Sale, Dr. Scholl's Leather Casuals for $29.99 from Haband catalog on page 63.
FYI, I can't talk on phones because I am deaf, but you can use my email address: [email protected]
Yours sincerely,
George Wannamaker.

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Update by George Wannamaker
Jan 18, 2019 1:02 pm

I still don't receive my shoes yet.

Update by George Wannamaker
Jan 18, 2019 1:01 pm

I still don't receive my order of shoes yet.

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2:22 pm
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Haband / Bluestem Brands - product not delivered; unauthorized cc charges

we placed two orders with this company Oct. 22 1018 and Nov 4 2018. We have received nothing from them. They say we received and returned 1 out of 4 pairs of pants?? upon request they gave me the USPS tracking numbers: 9261293150330728901153 and 9261293150330730313463 I entered these and got back "waiting for packages" which confirms that we never received...

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11:18 am
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Haband / Bluestem Brands - haband-1 pair black pumps

My mother (who is 95 years old) purchased a pair of black pump back in Sep 2018 and received them and they were too small. She returned them and the company confirmed that they received them on Oct 5, 2018. She also sent a check to be able to have the new size (8 1/2 wide) sent back to her. As of today, 5 Dec 2018 she still doesn't have the shoes and we...

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12:01 pm
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Haband / Bluestem Brands - request for shipping label for dell laptop computer

Please send shipping label for return of computer. Order stated "free postage if you choose to return it". Have requested many times over last 2 months for label. My address is Ed Adamczyk 191 Ontario St Cohoes NY 12047. Can be emailed to [email protected] Please expedite and send confirmation that label has been sent. order #5388143 4/28/18 (3 months ago !!!)

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2:58 pm
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Haband / Bluestem Brands - the company abandoned me

Alas Haband, you have aBANDoned me. I loved you. After decades of ordering off and on, I think for the first time, I requested one of the freebies offered in the catalog. As of late all my orders were online. When the freebie (binoculars) didn't arrive, a call to customer service, including a conversation with a supervisor, revealed I had to order from the...

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5:21 pm
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Haband / Bluestem Brands - scam/ rip-off

I should've read these complaints about Haband before ordering merchandise from them last year. Some angry customers experienced very similar problems that I'm having with this company. To make a long story short, I called to order a pair of shoes for under $30 after seeing their printed ad. The service rep, whose English I strained to understand, said I had to get their credit card in order to buy the item. I made it clear that I only wanted the shoes and will cancel the card immediately afterwards. As far as I understood, the service rep said that would be OK. The shoes arrived and I cancelled the card ASAP. But they've been demanding payments for the card, which makes a cheap $30 shoe cost around $80.
With so many complaints about their unethical business practices, there should be a class action lawsuit filed against them!

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8:59 pm
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Haband / Bluestem Brands - I keep receiving the wrong item packaged in the bag identifying what I really ordered

This problem has been reoccurring since 9/13 2017 On 9/13/2017, Haband shipped the following from order #9421757 1 Triple Ruffle Bedspread Cabbage Rose Size K 1 Triple Ruffle Sham Cabbage Rose Size KNG 1 Triple Ruffle Sham Cabbage Rose Size KNG The bedspread was correct but the shams were the "English Garden" Print, both in bags that were marked as the...

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10:35 pm
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Haband / Bluestem Brands - shoes

I purchased 2 pairs of Dr.Schoals loafers for $56.47 from an ad in the Smithsonian on July 29, 2017...I have just noticed there is a defect on those shoes after 5 months of alternating wearing them...The small cloth fabric between the leather and sole is tearing apart allowing dirt to enter the shoe...I am very dissapointed that a good brand name would...

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1:26 pm
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Haband / Bluestem Brands - billing

Received e-mail from Haband saying they miss me for not ordering merchandise. Offered 20% discount on next order. Ordered merchandise Was billed full amount. Called Haband and told customer Service rep. Told no discount since product already shipped. Didn't know they charged full amount until I got credit card bill, which was two days after it was shipped. They are crooks. I will not order from them again.

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3:01 pm
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Haband / Bluestem Brands - men's slacks/returned

I purchased two pair of men's slacks for $35.98 and returned them because they were so out of proportion for the size ordered and was given the information to return them. they said there would be no shipping charge (either coming or returning) or no other charges either. haband took it upon themselves to charge my account $ 9.99 (without my permission) and...

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6:18 pm
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Haband / Bluestem Brands - order placed online 9 days ago

I placed my order, May 13, 2017. I kept waiting for it to come - when going online to check on the order - all it stated was that it was "In Process". I ordered these items for a trip so I called to cancel the order since it was not processed and 2 of the 10 items ordered were no longer available. Customer Service said that the order had not shipped but...

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11:54 am
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Haband / Bluestem Brands - Wrong order shipped, overcharged and double charged shipping

In late MarchI placed an order by mail with Haband for two Guyaberra shirts. They were advertised as one for 25.99, 2 for 21.99. I ordered two and had a coupon for free shipping. When the order arrived, they sent only one shirt and charged me $25.99. I shipped it back as the order was wrong. I have repeatedly asked for them to show me the order form. They...

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5:56 am

Haband / Bluestem Brands - Wrong item

I bought a dress from Haband and paid extra money for fast delivery. Instead of dress they sent me a shirt and when I contacted Haband and told them that there was a mistake they tried to assure me that everything was fine with my order. I told them that I bought a dress and that shirt was sent to me by mistake. Their rep said that he needs to check something and said that someone will contact me back later.
Several days later I received a message stating that there really was a mistake and that they were sorry for all the trouble they caused, but there was nothing they could do to help me! Literally they said that wrong order was sent but refused to fix their own mistake! They are the worst!

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Mar 13, 2017 7:34 am

Why are these people allowed to do business in the US. You call cust. serv. and get the philpeans. you ask for a us land number and get recordings. over all I would say stay away from this company at all costs...The worst...they should not be allowed to do business in the US and this comes from a retired law enforcement officer...if that means squat...

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8:05 pm
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Haband / Bluestem Brands - Fake website

I ordered a pair of athletic shoes and was told in an email that they would send me a shipping notice in an email when my order was shipped. That was a week ago, and I have not received an email confirming shipping or the order. I tried to get on their website but every attempt was a failure. Their website is obviously bogus, as it just sits there and won't...

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3:33 pm
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Haband / Bluestem Brands - Worst product ever, no customer service

Add did not say that it was 'pieced' leather. Jacket had a strong 'chemical' oder, which I assumed would disapate. After hanging in our hall closet, along with other items, I came down with bronchitis. I realized that I coughed the most when in the vacinity of the closet. Hung the jacket outside, in a shady, breezy area over several days. Did NOT help. My doctor said to get rid of it, as it was toxic. Called three phone numbers, supposedly belonging to Haband, and could never get hold of a person. I have to get rid of this disgusting oder, and will be 'out' $50.00. I will NEVER buy from them again--worst product ever, and no Customer Service!

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7:00 am

Haband / Bluestem Brands - Since March I didn't get the confirmation about the order

Stay away from the company Haband On-line. I have ordered two pairs of shoes from them and it was in the middle of March. Since that moment I got tons of promotional emails, but nothing about the details of the order. No confirmation, no info about the shipping. Real scam. I tried to contact the support team, but they didn’t have such team. All emails went to nowhere. Be careful and don’t buy from this dishonest company.

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9:49 am
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Haband / Bluestem Brands - misleading ad

resulting from a ad in June monthly AARP issue I ordered a pair of shoes from Hasband 07/11/15. 07/15/15 my credit card was billed the correct amount of $34.99. In addition Hasband billed a amount of $1.99 07/12/15 to become a club member and 08/11/15 $14.97 monthly club membership fee. If this club membership was in your ad I would not made the...

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12:41 pm
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Haband / Bluestem Brands - Fraudulent Billing

I am an 87 year old woman who has purchased from Haband on numerous occasions. I had been satisfied until recently when Haband starting sending me items I did not order. I was billed and credit after fighting the charges. They recently sent me a pair of mens shoes they said I had ordered which I didn't. They billed me for them. I returned the items along...

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