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Gutter helmetsmaking home dangerous

Had gutter helmets put on our roof. At first we thought, this is great! Then it snowed. Ice dams formed all the way around the house and when it rains the water overshoots the gutter completely. This is causing a safety hazard. We called several times before they sent out a tech. When the tech came out he said that he would come out when the weather was permitting and take off the clear coat. Upon looking more closely they've been put out to far. If clear coat is the problem why put it on? Really?! We sure are disappointed with Gutter Helmet and customer service for amount of money we paid.

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