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The good, the bad, and the ugly - discover what customers are saying about Guardian Savings Bank

Welcome to our customer reviews and complaints page for Guardian Savings Bank. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Guardian Savings Bank.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Guardian Savings Bank's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Guardian Savings Bank, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Guardian Savings Bank. Your feedback is an important part of our community and will help others make informed decisions.

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On behalf of a client I was working with to relocate to Texas, I was given an pre-approval letter in Dec 2021which stated she was moving to Texas. 3 days before the established closing date, my client was informed that Guardian does not lend in the state of Texas. You can imagine how devasting this must have been, especially since she has packed her...

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I have a re-finance mortgage on my primary residence. I sought Guardian out as my previous residence mortgage was held by them an I had been pleased with the rate, terms and service. There is a 16 day grace period for payments, which I have set automatic withdrawal on the 16th of every month. The teller informed me that I could not make a lump sum principle...

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Guardian Savings Bank Business practices

When I went through a divorce the judge ordered my ex to make the house payments. However, I was not notified by Guardian that the payments were not being made for 8 months. After speaking with the man who was handeling our account he told me he was obligated to keep me informed on the status of our account but he is now going to forclose on me and the non payments would also be on my credit report. I was forced to file bankruptcy and in the bankruptcy agreement they were to disregard any and all late fees and penalties and I was to start making a payment to catch up the arrearage and my regular payment. When I received my end of year statement I noticed that only $200.00 was put towards the balance of my home and called to discuss this with the mortgage company. They would not return my calls and Tim was never available to speak with me. They were charging me the late fees and was putting my bankrupcy payment and my current payment towards the arrearage which was against the contract with the bankrupcy court. Come January, I would need a new payment book for February and called numerous times to request one since I didn't know what my payment would be without it. Again, no response. I continued making my bankruptcy payment and have not heard one word from Guardian until I moved out in fear of them taking my home without a words notice. Now the bankruptcy is done and all of the sudden I receive a payment book in the mail. They are acting as if I don't exist and are breaking every law they can. I am currently working with an attorney on this and suggest that anyone looking for a mortgage loan NOT to use Guardian. They are frauds and theives.

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Guardian Savings Bank Rip off

Ive had my mortgage with Guardian Savings Bank for a year and a half now and my payments have been 616.00 (including taxes and insurance). I opened mail from them the other day and seen that my escrow account was negative 1475.00 and that starting November 1 our payment would go up to 838.00.

I called the bank and spoke with a guy who informed me that once a year they do a so called audit to make sure everything is correct and they noticed that when they figured up our mortgage payment that instead of adding our correct taxes of 1900.00 a year into our payment they went off of my grandmas (used to own the house) senior freeze tax rate of around 600.00 or so a year to calculate our house payment and he said it was their mistake they should have checked into that before the loan was finalized, he also advised something about when my grandmother purchased the home some 30 years ago that the appraisal value jumped up from then until now and that our payment with everything included should have never been 616.00 it should have been 715.00.

The piece of mail stated we had 12 months to pay off and speaking with the bank guy he advised we were one of their larger mistakes so he would work with us and divide it up over 36 months raising our house payment to 755.00. I am still not satisfied and would like to know why they didn't catch this at the end of last year or sooner and how can I now be liable for their mistake, I never would've bought the home if I would have known the house payment would be that much. Is there any advise or can anyone help?

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ordinaryjoe
, US
May 24, 2012 1:02 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This problem of calculating the escrow amount is quite common to all banks. It takes about three years to get the amount correct. I'm in this industry and we see it all of the time. The first year is low, the second is high, the third is evened out. I suspect you would have had the same problem with any bank.

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blarge
Juneau, US
Mar 23, 2009 8:05 am EDT

First, you might want to try to challenge your assessment. Contact your local assessor's office and ask them about the process. If you are successful, your payment will go down by the difference between your current amount and the new amount divided by twelve. (1900/12=$158 per mo. they have to collect now, ex. new assessment 1750/12=$145 per month they have to collect to pay the new bill, savings of $13 per mo.)

This will also change the amount of your escrow shortage. Once your mortgage co. has the new info, have them recalculate the shortage, and spread over three years if necessary.

You may also wish to look into your insurance, if this is also escrowed. Once again, the lower your bills are, the less escrow you have to have to pay them, and the less your shortage will be.

To be optimistic about this, they are giving you an interest free loan of the difference of what they collected (the $600) and what they paid (the $1900 you spoke of).
Once this "loan" is paid back, the amount of the escrow shortage will drop off your payment, and your new payment will better reflect what you have to pay for the bills associated with owning your home, and shouldn't adjust much again unless your taxes or insurance go up drastically again.

Also, if you want to bite the bullet and pay the shortage upfront, your payment will go down to $715 now, though I understand this might be difficult in these times.

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