Guardian Savings Bank review: Mortgage department

On behalf of a client I was working with to relocate to Texas, I was given an pre-approval letter in Dec 2021which stated she was moving to Texas. 3 days before the established closing date, my client was informed that Guardian does not lend in the state of Texas. You can imagine how devasting this must have been, especially since she has packed her Cincinnati home up and was ready to sell it in 2 days. This is unacceptable and someone should be held accountable. There is no way this information should have been held from her for so long. She has paid application fee, appraisal fee, inspection fee, credit report fee and several trips to Texas.