Grindr
Reviews and Complaints

I decided to try the free grindr before purchasing first. It's unreal all the fake bots and scams I am in indiana. Even if you report it they never leave the site. Then the rules you agree to are fine. But you see people trying to sell drugs or nudes on main page or cell numbers. You can report it but nothing changes. And then the underage on ours. Grindr needs to do be on making sure you are legal.

I was banned for no reason, ive been paying for their Xtra subscription for years now. I tried to reach out and they gave me file ticket number. But no response from a human. Im just mad that i paid that much money for a business that would ban people for no reason.

I was banned out of nowhere a few moments ago. Was using the app and then all the sudden got banned completely. Pretty sure they banned my IMEI number as well which is beyond not ok. They offer no explanation as to why I'm banned and emailing them gives me no response but from a robot saying the same stuff over and over. This is not fair as I have done nothing wrong at all.

Have been on Grindr for years and have met so many lovely people but got permanent banned this year for absolutey no reason , when I tried to ask for more info I recieved the same message over over like it was an automatic response , I am deeply upset and hurt that they don't take this problem serious and also upset how they banned my iPhone would not recommend this app to anyone

My experience with Grindr was horrible. Most of the users are illegal escorts, drug dealers and users. Most of the profiles are fake. I've heard ppl getting robbed and or just set up for negative reasons. Users sometimes follow the distance to find others and that makes it very unsafe. I've had two men come to my home uninvited from Grindr. This site needs to be shutdown. It is not a safe site to be on.

Been using Grindr for years, then suddenly banned. I've broken no terms of service. I recently logged back in, had no negative conversations, no external links, no new pic uploads, then was randomly banned without reason. I've sent several e-mails with no response. I had 2 scammers trying to get me to go to their external site prior to getting banned though so I have a feeling it has something to do with them.

A user sent me a racist comment, so I reported him to Grindr requesting the user to be banned as racism should not be tolerated for any reason whatsoever. However, Grindr didn't do anything. Now I know that Grindr is a horrible company that doesn't care about doing the right thing. I don't know if the developer is gay, but if he is, he should know better than condoning any type of discrimination. Shame on Grindr.

Had my account for years and banned out of nowhere. Not allowed to make a new account. I do amateur work so grindr is a huge part of that so this isn't just going to affect my personal life. On top of that I've paid for Xtra. They can't even give me real responses. Its all *** automated stuff and they just end up saying/referring to the we can ban you for whatever whenever. Terrible company. Hopefully they all get corona since the Chinese own them now.

I was enjoying this app for a few years now, recently this past week, I got a lifetime ban on my device without any reason or explanation why. If I was given a soft ban, or was told what happened I might be more understanding, but their process of banning, and customer service is awful. I'm just glad I never paid for a subscription. It's almost ben over a week and I'm still waiting for a response or explanation to why I was banned. I'm extremely disappointed and confused, especially after using their service for so long without issue.

I was banned unfairly and for a very vague and generic reason. They don't give any specific answers to the ban and just go around in circles. I did nothing wrong other than reject someone who then reported me out of spite. I was paying for Xtra and they did not refund me, not even a pro-rated amount. What I don't understand is, why do they block unnecessary users like myself, yet they continue to allow hookers, drug users/drug dealers and third party website promoters? I hope Grindr gets fined and forces them to reconsider their idiotic policies!

I ended up having to uninstall the app and reinstall it due to a system update. When trying to create a profile again it wouldn't accept my phone number. Normally I would say its something wrong with my device but I have verified with my phone number on numerous occasions. I even ensured I deleted the last profile just for good measure but their app will not accept it. After 2 weeks of trying and they not having any real customer service contact I re-uninstalled and canceled the subscription. I wouldn't recommend them even if they are the most popular since it seems like they don't actually care about helping their client base.

Banned without a warning on grindr for absolutely no reason. They won't provide me with the reason as to why I was banned and the closest thing I could think of is that I had a joke in my bio about a sugar daddy and they replied to my support requests by telling me I was banned because of soliciting or advertising prostitution. I've been trying to get my account unbanned for about a week now and I keep getting the same automated responses. What upsets me most about this is that there was no warning or any chance for redemption and now I can't even create a new account because my email was apparently tied into my vpn so I can't create any kind of account with the app. They won't explain to me why my account was banned and they just keep saying the same things over and over again. I tried telling them it wouldn't happen again and they replied to that extremely rudely saying I shouldn't have done it in the first place. Well how was I supposed to know not to make a JOKE in the first place!?

AWFUL! Both of my iPhones were BANNED for life for nothing... I violated no rules, they won't tell me what on my profile violated the rules. They keep saying my account was reported and they take reports very seriously... but just because someone reported my account doesn't mean I actually did anything wrong.. I could have turned down the wrong person and they were spiteful for all I know! All I asked for was an explanation and they couldn't give me one, just kept saying the ban will NOT be lifted... After I cancelled my subscription, due to my account being banned, they CHARGED me $20 the next morning! And they then told me in the email they have a right to ban my account and deny a refund... On top of all that, I can't even sell this phone as in perfect working condition any longer, bc the IMEI number is banned from Grindr... All my friends are gay, so what gay man is going to want to buy an iPhone that can't even use Grindr?! This is complete and utter BS. This new "Device Ban" policy is trash and CLEARLY *** off a lot of customers. I've been using Grindr for years and then suddenly, I'm reported so I'm gone. Yeah that fair.

I was banned on grindr multiple times and I don't ever know why. Every time I try to reach out to them they never respond to me and I personally think it's because people on the app themselves disagree with me not wanting to 'hookup' with them. The first time I emailed them they didn't even respond for almost *** near 6 months and I just think that's absolutely unfair and their response was that I was "impersonating" therefore I'm posing as somebody else which I don't understand because I linked it to my Instagram account which is ALSO mine and I've taken Live Photo's on the app with my face in it! I don't understand what I could possibly be doing wrong. I've blocked people that have catfished me or tried catfishing me! I don't hate the app but I shouldn't have to wait for so much time for a ridiculous response. I'm literally just a 20 year old gay guy trying to live my life and meet new people. I finally started conversing with someone and CLICKED with someone and I literally woke up the next day to my account being banned for whatever reason! It's not easy out in this world now a days. I just want my account back. Please and thank you.

Banned without warning for OnlyFans.

I started using OnlyFans in January for extra income. Then Covid happened and I lost a job and really needed the money. I had a link in my bio for months. I didn't really promote it other than that. I still used the app to talk to people, met up with a guy or two. Then out of nowhere about a week ago in May, I find out my account had been banned. I thought ok, someone got mad I wasn't responding and must've reported me or something. So I ask Grindr why I'm banned and they say apparently I'm spamming people just for having the link in my bio.
Ok, I didn't know that was against the rules. They didn't even give me a warning. The customer service rep kept telling me they don't have to give me a warning and that the ban won't be lifted, even when I offered to not do it again. I've been a Grindr Plus user before too. I just can't believe me having a link in my bio is somehow ban worthy, but there are plenty of meth heads on the app soliciting the sale and use of crystal meth. Yet their accounts are not getting deleted.
I think the Complaintsboard.com or maybe even the FBI should investigate Grindr and why they're allowing people to promote illicit drug use, and banning users for having a link to another social media account.

Banned my account and would not tell me the reason why. I filed a support request and supposedly an actual person reviewed it because the response was from "Katie from Grindr" and it was basically just repeating what the automated email said, that they take the community guidelines "very seriously" and then repeated the guidelines without actually telling me which one I allegedly violated. One the list of guidelines was "mentions of drugs or drug paraphernalia (including emoji)" what? As far as I'm aware there is no emojis of illegal substances so I'm confused on what that is supposed to mean. Are they gonna ban someone for doing what, putting a maple leaf emoji because they think that's alluding to substance use? What if that person is just Canadian? And then at the end of the email she said "I regret to inform you that the ban on your profile will not be lifted" and gave absolutely no explanation as to why or which of the listed guidelines I supposedly violated. All my my interactions with the support team have been an absolute joke. I was actually about to upgrade to the paid version, but after this experience I'm going to advise my friends to stay away from this app and use other dating apps that don't ban their users for no reason with no explanation. It's a shame because I liked that Grindr was more LGBT+ inclusive, but that doesn't matter when it's being run by a support team that does not know how to properly enforce their own guidelines.

Account banned on no solid reasons It happened to me three times until now, I don't think I've done something bad or that bad, considering how the community works and people socialize on Grindr, to be in fact suspended the day I was celebrating my birthday. First time when it happened, I had a chat with somebody from Grindr stuff from who I got an explanation that looked like a formal message, where I understood I was accused of prostitution, involved in drugs or things like this and finally forgotten until my birthday. Life moved over and I created a new account, but it worked with this email, I have used for the first account I had suspended, probably because the other one was created via Facebook. From the first situation I already started to think about Grindr's image awful things because I can call it just an act of hate; where in the end I overreacted because of my personal life where I receive this common type of rejection and probably reports from other users where this stuff from Grindr assume probably too far things while I consider they don't translate my native language and chats where I am reported. Anyway, I can't understand everybody, since I barely understand why this is common, especially about this situation and I literally feel things are not fair. I eventually can correct my behavior as user of Grindr but not knowing my exact mistakes and why I got here, this is discrimination and I have ten fingers to point it here. Not especially affected because it came on my birthday, like somebody waited the exact time to increase a negative level on my well-being, but since it preoccupy me this much I can evoke this repeated act, as suspending my account with no real reasons disturbs me a lot. I also needed to talk about this and to look for help so I asked on a romanian website what should I do but people tagged me as they, Grindr stuff, motivated my suspension. I think it got too far. I blame Grindr for discrimination and ignoration, my inside thoughts might say somebody is joking on me and is working for Grindr, anyway... I don't care about the reasons it is happening but I need them to respect the law, also the local law and basic human rights like freedom to speech in good manners. I never asked for money or I never did sex for money or did anything illegal on their platform. I have mixed feelings about the solution. It is obviously required to analyze again my activity and to use an authorized translator and see what we are talking about! There is unfortunately no time left for a simple apology and if they see I was all this time right, I will continue to call them unfair, ignorant and unforgivable. The last account, created with Google account has barely 10 chats and almost no pictures sent and for sure nothing nude. The last account stayed less than 24h online until suspension... and I am really curious for what reason. I will fine a complain at National Council for Combating Discrimination România.

I went to log in on 10/29/2023 to my account only to find out I was banned. No explanation. I have filled out the required form to appeal the ban. The only response was that I would hear back, and to try another browser to see if that worked. I only have 1 phone, and to use on a computer, you need their unlimited plan I believe. I was a member in their most expensive plan, yet can't use that on a PC as I was banned. It is now 11/13 and still n o response from them, Are you able to intercede by chance? Account was under the email [protected]@gmail.com. Please feel free to reach out to me at my email [protected]@gmail.com or my cell [protected].

Thanks,

Ronald O. Williams

I'm now one of the many who GRINDR has chosen to BAN for no legitimate reason! It happened Sunday (Sept 20, 2023)!

I have filled out the appeal form twice and included the screenshot of the ACCOUNT BAN SCREEN! Even cancel my yearly subscription.

I have been using GRINDR for many years, and like others am very disappointed and frustrated that GRINDR (due to some cyber error or hacker) has deemed it necessary to close my account.

I would expect GRINDR's appeal board to sort this out as soon as possible and not have to wait weeks/months to get my account restored & re-instated!

I'm now one of the many who GRINDR has chosen to BAN for no legitimate reason! It happened yesterday (12/09/23) and there was actually an ERROR 27 message underneath the ban message!

I have filled out the appeal form twice and included the screenshot of the ACCOUNT BAN SCREEN with the error message showing underneath!

I have been using GRINDR for many years, and like others am very disappointed and frustrated that GRINDR (due to some cyber error or hacker) has deemed it necessary to close my account

I would expect GRINDR's appeal board to sort this out as soon as possible and not have to wait weeks/months to get my account restored & re-instated!

There is a person in the Paarl / Cape Town area that is using one of my pictures as his own and his whole album which he shares far and wide are all mine. I have complained to Grindr with NO ACTION being taken. Additionally, a total of 8 (eight!) people from the Paarl / Cape Town Area have reported this to me and Grindr - GRINDR TAKING NO ACTION.

This person goes by the name of JASON.

I attach a picture of his profile and my original picture.

On July 10, 2023 my account was banned by mistake. I have read through the community guidelines and TOS and I have not violated any of the states guidelines. I have been a member since 2014 without any prior issues so I am confident that the ban was made in error. After filling out the bans appeal form and receiving the automated email asking to confirm I submitted the form, I sent in my information including the screenshot showing the ban page, my account page showing my account email as well as other account information. Despite providing accurate information, I received an automated message stating that it was incorrect and closed the support ticket. I have verified that all information provided, providing screenshots of the account page that shows the correct email used on the account. The process was repeated again, once again with correct information, and received the same automated message. As a result I am filing this complaint in order to regain access to my account and talk to support to figure out why this mistake might've happened in the first place.

This app was pretty cool when I first started using it, but then they started asking for money. I get it, nothing is free in this world, but they just kept asking for more and more. They started putting ads everywhere and offering paid accounts with more features. I was okay with that, but then they got super greedy. They started asking for a yearly subscription for their Xtra account, and then they started taking away features that I had already paid for. It's like they were changing the rules in the middle of the game. And then they wanted me to buy their overpriced unlimited version. No way, man. I'm not going to keep paying for something that doesn't give me much more than a free account.

And don't even get me started on the age verification and spam. They have no control over that stuff, and it's really annoying. Plus, there are way too many escort profiles on there. It's like they're using the LGBT+ community to make money, and that's not cool. They should be sued for that.

I really hope that a new app comes along soon that doesn't just want to take our money. This app had a bad strategy, and I'm done with it.

I gotta say, Grindr ain't all it's cracked up to be. I mean, sure, it's supposed to be a way for us LGBTQ+ folks to connect and find love (or at least a good time), but in reality it's just a hot mess. First off, there's so many bots and fake profiles on there that it's hard to tell who's real and who's not. And don't even get me started on the useless ads and stupid popups that constantly interrupt your swiping.

But even when you do find someone who seems legit, there's always the chance that they're using fake pictures or lying about who they are. And let's not forget about the guys with huge egos who think they're God's gift to the world. Like, dude, calm down.

And if you're over 40? Forget about it. You better lie about your age if you want anyone to even give you the time of day. It's like once you hit a certain age, you're no longer desirable or worthy of love.

But the worst part? The way people treat each other on there. I live in a small town with no LGBTQ+ community to speak of, so I thought Grindr would be a good way to meet other queer folks. Boy, was I wrong. The amount of rudeness and condescension I've experienced on that app is unreal. It's like my fellow LGBTQ+ brothers and sisters have forgotten what it means to support and uplift each other. Instead, it's all about tearing each other down and making ourselves feel superior.

I've even seen physical and verbal threats being thrown around on there. It's disgusting. And for what? A chance to hook up with someone? Is it really worth it to treat someone like garbage just because they don't fit your idea of the perfect partner?

Honestly, I wouldn't recommend Grindr to anyone. It's a pointless and useless app that does more harm than good. I'd have better luck finding love (or at least a decent hookup) with an escort agency.

I've been using Grindr for almost a week now, and I have to say, I'm not too impressed. I accidentally dropped my phone one day and had to log back in, but since then, all I've been doing is getting screwed around by half-wits on the app. I set my preferences to only show people close to me, but instead, I'm getting matches from people who are 23, 50, and even 100 miles away! What the heck is wrong with this app?

I understand that it can be tough to find someone who's interested in you, but it seems like everyone on here thinks they're better than me. I'm a good-looking guy, even if I am 57 years old, but all I'm seeing are a bunch of ugly bad hogs who think they're hot stuff. And don't even get me started on the teeny boppers who think they're God's gift to the world. It's getting old, and I'm tired of it.

Honestly, I don't think Grindr is worth my time anymore. The way they run their app is ridiculous. They let all the gross, no-good people on the free version, while the people who might actually respond to me are on the paid version. It's not fair, and I don't agree with it. If they don't fix my app soon, I'm going to delete it and move on to something else.

This app is a complete disaster. I don't even know where to start. First of all, you have to pay a ridiculous amount of money for Grindr+. And let me tell you, it's not worth it. The app is so buggy that it crashes all the time. And don't even get me started on the "lost chats" feature. It happens so often that they should just make it a pre-loaded saved phrase.

The users on this app are a mess. You've got catfishes, time wasters, bullies, bluffers, and bots. It's like a gay version of the Wild West. Sure, you might find some good guys and have a good time, but it's rare. Most of the time, you'll just waste hours of your life scrolling through profiles and chatting with people who aren't even real.

And let's not forget about the impact this app has had on the gay community. It's killed the culture of cruising and nightlife. Young gays are losing their swagger and their social skills because they're spending all their time on this app. It's a shame, really.

But I guess Grindr isn't all bad. It's a novelty, I suppose. But if it disappeared tomorrow, the world would be a better place.

I recently tried out Grindr and I have to say, I was not impressed. First off, the cost of a one month paid review is $19.99 which is pretty steep for a dating app. And to make matters worse, the app is owned by China which makes me a bit uneasy about my personal information being shared.

The support for this app is terrible as well. You can only contact them through email and they take forever to respond. Not to mention, there isn't enough description space on the app which makes it difficult to really get to know someone before chatting with them.

The worst part about Grindr is that it's not worth the risk. It's free to chat and review profiles which makes it a breeding ground for scams and dangerous situations. I've heard of people dying from using this app which is just unacceptable.

After paying for the app, there's a 90% chance of getting banned for something you didn't even do. And when you try to contact support, they're no help at all. It's just too easy to open an account and there are countless scams happening overseas and abroad.

To make matters worse, Grindr has committed fraud with the help of Apple Store.com countless times. One reviewer even said "They are thieves" which I couldn't agree with more. Apple should really know better than to allow this kind of behavior.

Overall, we need a better dating site that supports itself through ads and has lower membership fees for everyone. The security on these apps needs to be tightened to prevent any more deaths or dangerous situations. We all deserve love and it's hard enough to find in the gay community as it is. Investors need to stop getting rich off of people's attempts at finding love and start making a real difference.

This app ain't worth the cash they're taking! They seem to get a kick out of banning folks. Sometimes they ban for the dumbest reasons and without any warning or heads up. But hey, we get it, they got their guidelines and all. But when people are shelling out their hard-earned dough for a membership and are loyal customers, you gotta find a way to fix the issue instead of just taking their money and shutting down their profiles. If banning accounts with membership is so easy, why is giving people their money back such a hassle? I was a regular user, super active for about 5 years, but I ain't paying again. Other apps give more freedom and respect their paying customers. There's a block option for any member who ain't feeling the convo with someone else. No need for the app team to act like our parents and ban folks left and right. This app is on the decline, folks.

But, I gotta give it up to the app for finally pushing me to stop using it. I was always thinking I needed to quit at some point to save time and money for other things in my life, and then my account got closed! So, thanks for that, I guess.

I've been using Grindr for a solid decade now, and let me tell you, it's been a wild ride. Unfortunately, it seems like the app has taken a turn for the worse in recent years. The subscription price has skyrocketed from a reasonable ?6 a month to a whopping ?20 a month, and even then, you're getting fewer features than before. It's like they want you to pay ?40 a month for the unlimited membership, which is just ridiculous.

What's worse is that the app is owned by straight people who don't seem to care about our community at all. It's all about profits for them. And don't even get me started on the algorithms they use to permanently ban members. I was recently banned for seemingly no reason at all, despite being a long-time user who knows the ins and outs of the app and its community guidelines. I've tried reaching out to the team multiple times, but I haven't received any response. It feels like they're just trying to steal money from us.

If you're an EU citizen, I highly recommend sending Grindr a GDPR request. They legally have to hand over any and all data they have on you, including any internal notes they may have made about your account. It's worth a shot, at least.

All in all, I'm really disappointed in Grindr. I think it's time for us queer folks to find a new place to connect and celebrate our sexuality. Let's leave this dumpster fire behind and move on to something better.

My experience with Grindr has been nothing short of a nightmare. I've had the worst time imaginable on this site. I was mugged by a guy and his gang, and when I tried to warn others in the area by writing on my profile, I was permanently banned without any explanation. His profile was allowed to remain, and he met others, probably to groom them. They came and told me about it, but I couldn't do anything about it.

When I tried to complain and get a refund for my annual subscription, all my emails and messages were flat ignored. They had obviously banned my home IP and my phone IPs. There are drug dealers, muggers, con artists, prostitutes, violent people, hidden profiles, no security measures, terrible customer service, it is the most expensive, you get stood up a lot, people are rude, nearly everyone is practicing unsafe sex. I was a victim of crime twice through this site, and they offered absolutely no support or advice. They just banned me for posting a warning statement to my community.

It's a terrible site, and the owners do not care enough to even explain why you get banned, even when you point out that you are entitled to information under Data Protection laws. They do not deserve their licenses. They should not be trusted with public safety.

I would not recommend this site to anyone. It's a breeding ground for criminals and unsafe behavior. The lack of security measures and customer support is appalling. The fact that they banned me for trying to warn others about a dangerous individual shows that they do not care about their users' safety. It's a shame that such a site exists, and I hope that people will stay away from it.

I recently had a negative experience with Grindr, the popular LGBT dating site. Unfortunately, I was banned from the site for reasons that I believe were unjustified. When I reached out to customer support for assistance, I received a canned response accusing me of bullying, harassment, and racism. This was extremely upsetting to me, as I have never engaged in any of these behaviors.

I requested a transcript of my chat history to better understand what had happened, but was told that this was not possible. Despite sending numerous follow-up emails, I never received a response from customer support. This lack of communication and support is unacceptable, especially for a site that serves a vulnerable population.

In addition to my personal experience, I have noticed that Grindr is plagued by spam, commercial messages, and even drug peddlers. These individuals are able to easily recreate accounts after being banned, which is a serious security concern. Furthermore, there seems to be no uniformity in moderating user photos, as some suggestive images are allowed while others are not.

I reported some of these issues to Grindr, but instead of addressing them, I was banned from the site. This is a clear indication that the customer support team lacks a customer-focused approach and does not prioritize the needs of their users. It is disappointing to see such a large and influential site treat the LGBT community with such disrespect and disregard.

Overall, I would caution anyone considering using Grindr to be aware of these issues and to proceed with caution. While the site may have some benefits, the lack of support and security concerns make it a risky choice for many users.

Grindr is a dating app that many people use for socializing, dating, and hookups. I think it's important to share my experience with this app so that people can be aware and not have a false sense of security.

I've had a paid membership with Grindr before and it was okay, but there are way too many potential scams from new members. Some of these members have very dated pictures from the 90s and misinformation about their stats. The pictures don't seem to match with the person's weight or age, which makes it obvious that they're probably bots or robots. Fake people constantly ask for my phone number to text and comment on how attractive I am, even though I have no picture except for one with the beach or nature. I value my privacy, so I don't like giving out my phone number to strangers.

There are also many METH addicts on Grindr who try to get me to buy them drugs, which I immediately block. Additionally, there are a lot of guys with roses, which means they're hustlers or prostitutes. The potential for crime seems to be when someone immediately asks what my job is or if I'm alone. Although it's not necessarily a crime, it's noticeable when it's immediate.

I stopped alerting Grindr about the scams because it has gotten out of hand. There are too many to count. However, it seems to have gotten better in my area, which is 60 miles from a major city. When I googled murders and assaults on Grindr alone, it was very alarming. I'm sure they're working on this, but it seems to be mostly on Grindr and not so much on some of the other apps.

I'm writing this review so that people don't naively give too much information to someone they don't know. It's important to be aware and act accordingly.

I was banned from Grindr on May 28th. I don't feel this is justified, and have asked for specific examples which have been declined citing use terms. On May 28th, I was suddenly banned from Grindr. I have been a loyal customer for 8 years, so I immediately contacted the company thinking there was an error that had been made. Unfortunately, I had the displeasure of speaking with *** in Grindr Support via email who advised me that I had violated their terms and conditions. Because of that, my account ban would not be lifted. I responded via email and requested that a supervisor review my account and provide me with specific examples regarding why my account was suddenly banned. I am paying for this service and have been for quite some time now. If Grindr wants to ban me from using their platform, I feel that a justifiable reason should be provided - including examples. Instead of doing what I had requested, *** did not forward my request to a supervisor. Instead, he responded with a very unprofessional tone and referred me to two sections of Grindr's terms and conditions. Those emails are included in the attached documents. I still have not been given any specific examples regarding why I was banned. I am almost positive I know the individual who reported my profile, and they reported it because I turned them down for a date. I have consistently followed the policies and procedures set forth by Grindr, and feel that this account ban isn't fair. I was never warned about any of my behavior and I have never been banned in the past. Considering I am paying for this service, I feel that the company has an obligation to contact me before simply banning my account - I was never given an opportunity to defend myself from any accusations made and proof was never provided. I reviewed the terms and conditions thoroughly and I am positive I did not commit any act that violated the described requirements. It frustrates me because I see people on Grindr ALL the time who are soliciting illegal narcotics, ***, etc. and those accounts are still active. However, the 8 year customer who keeps to himself is the one that gets banned. How is this appropriate?

Banned from Grindr after years as a satisfied, paying customer; not offered any specific reason for the ban. Not refunded unused subscription. On April 2nd, after many years as a satisfied, paying customer of Grindr services I was astonished to be banned suddenly with no justification other than a form letter response that was pasted and copied onto a chat thread from a Grindr moderator named "***". It cited that the reasons for cancelling my account could include but were not limited to - summarizing - 1) mentions of illegal drugs, 2) use of Grindr for publicity or sexual services or massage and - amazingly - 3) mentions of violence and firearms. I have never committed any of these acts, or any other acts prohibited by Grindr´s rules, a fact which can be easily verified by reading any of my chats or by viewing my profile. I answered ***´s form letter politely and requested that he give me one specific example from my profile that reflected how I had broken Grindr´s terms and conditions. I also asked whether or not it might have been possible for someone to denounce me for malicious reasons (which although possible, would surprise me given that I´ve always acted cordially, never insulting or offending people, and systematically treating them with respect). *** responded with another completely impersonal form letter, including a cut-and-paste response that failed to address my previous question to him, quoting Grindr´s Terms and Conditions 11.3 and 11.4 wherein Grindr reserves the right to cancel at any time if members break the rules. Following reception of the aforementioned form letter which at no time offered me an actual personalized response to my inquiry, Grindr cancelled the call thread and I was no longer able to communicate with Customer Support. At one point in the thread there was a brief mention that I cold claim a refund for the unused portion of the service (about a half year) but when the thread was cancelled I cold no longer view it. So basically, in addition to cancelling my service for no cited or specific reason, Grindr also kept approximately $50 of the money that corresponded to the unused portion of the subscription.

Grindr banned my account for no apparent reason. They need to tread lightly when it comes to bans, but due to their *** they choose to not care. I have been banned by Grindr over the last two years while using paid accounts. The bans are never given any reason; they ban blindly because they already have the consumer money. Their contract for the Ultimate account is *** but they don't provide that or a refund if you are banned. I would be less inclined to make a complaint had I done something wrong, but I did nothing wrong. Over the last two years, I have been banned by a specific Grindr member for absolutely no reason whatsoever other than information he reports inaccurately and with mal intent to get my account banned. He is holding a grudge and continues to report my accounts. I'm completely flabbergasted by Grindr's failure to act accordingly by investigating but then learned why from Grindr employee. I originally had a hard time understanding how a company the size of Grindr continues to allow this blind banding to go forth by their help desk. Still, I also remember that Grindr has our money, so they don't care, and that is evident based on how they wrote their terms and conditions. They can and will ban you for no reason (see email attached), which I'll provide to the media should I choose that route is we cant resolve this now. I have had my Macbook Pro banned during the summer of *** but this same guy continues to try and ban my accounts, but when I report him for it, Grindr seeks no disciplinary action against him. And this member has NUMEROUS fake accounts he created in the hundreds that my friends and I noticed in the Washington, D.C., area. Now, I'm again banned from my Ultimate account. My phone, my laptop, since they refuse you by IP address or Mac address. In the past, I have bought new phones to circumvent this since I am innocent, and their policy for banning is entirely flawed and abused by their help desk. In closing, I know Grindr either doesn't care to investigate the matter or simply can't look at our messages to confirm the accuracy of the reporting, and so they produce no evidence of why the ban should remain in effect. That is completely wrong.

I have been a genuine user of the app for several years and have been banned without warning, proof of wrongdoing or recourse to appeal. I have used Grindr for three years without issue with any other users. I have maintained my account despite nearly having to delete it several times due to poor operating glitches etc. Grindr has suddenly banned me without warning. There is no notification of any complaint. I have attempted to raise the issue with Grindr but have only received automated responses to date. As far as I am aware I have done nothing that warrants this action. Indeed, on the morning it happened I had actually been on the receiving end of abuse by a rude and probably fake user. I have reported spam and fake accounts before, to no avail and yet my genuine account has been banned. I suspect an ex partner or a disgruntled user who did not like being turned down has filed a spurious report against my account. I would like Grindr to explain exactly what is supposed to have occurred and to reinstate my account access as normal. Grindr should realise that access to a community is very important, especially in a time of isolation when mental health is an important issue. Archived chats and favourite lists represent relationships and friends - many of which are conducted entirely within Grindr. It is wholly unfair to allow fake users and stalkers to be able to attack genuine users in this way, resulting in genuine users being banned. You should be protecting genuine users and at the very least have some kind of warning system for anyone reported in order for them to question/defend the action. Grindr must also realise the users are adults, engaging in adult conversation which may sometimes include negative language - such is the nature of real world communication on a dating/hookup platform. Being gay is not easy and Grindr represents a portal where those who may be lonely or too shy to try to meet people in bars can be themselves. By automatically banning genuine users and offering no proper helpdesk support in this regard you are failing the very community you purport to represent. Your policies need massive overhaul if you are to deal with this loophole in your system which exposes genuine users and makes them vulnerable to attack.

I was banned from Grindr without violating their community guidelines or committing any offence. After using the Grindr app for many years, I woke up on the 13th of July to find out that I had been banned from the Grindr app. I was confused about the situation and thought it must have been a mistake since I hadn't violated its community guidelines. I immediately reached out to Grindr to find out what was wrong, but I got no response for about two days. I sent another message to the Grindr team about the error. I eventually got an email from a representative named ***, informing me that I had been banned for violating the company's community guidelines. The representative told me that they are unable to provide me with more information and that they will not be removing the ban. I was in a state of shock because I didn't understand what was going on. Coming from a violently homophobic country and working to advance LGBTIQ people's rights in unsafe places around the world, I was shocked to find out that a company I respect the work they do would suddenly ban me without any reason whatsoever. I train young LGBTIQ people on how to use Grindr safely, and I have worked with the Grindr foundation team to help advance LGBTIQ causes and equality globally. Unfortunately, the same company woke up one morning and reached a unanimous decision to ban me from using the app and deny me the opportunity to socialize with other LGBTIQ people near me and around the world for no reason. It is not clear to me if anyone reported my account on the app or complained about any inappropriate behavior from me. If this is the case, I expect to be informed about this and ask to defend myself. I have never gotten into any unpleasant issue on the app or misused it or ever been reported on the app. It baffles me why a single report would lead to my being banned from using the app (that is if I was ever reported since I don't know) and without even being allowed to defend myself. I have tried sending several messages to appeal my case. Still, Grindr's representative named Karla keeps insisting the app will not remove the ban on my profile and would not provide me any information on why I was banned. This situation seems like a severe case of oppression to me, and it is unexpected from a company like Grindr that embodies equality and justice.