The complaint has been investigated and
resolved to the customer's satisfactionResolved Great Escapes Travel Club — ripoff
resolved to the customer's satisfaction
My wife and I attended an informational meeting for Great Escapes Vacation Club about 8 years ago in Englewood, Colorado. Everyone hates to admit it if they were suckers for a con job, and we are no exception. The sales pitch was stereo-typical high pressure and we were promised super deals on cruises and weeklong condominium stays for the "super-discounted" price of $5, 000. We honestly thought that if we were paying for a vacation club every month we would make a point to use it.
Well, we quickly learned that we could only book the special cruise deals if we were the first callers at 9 AM on Friday mornings nationwide. We never even got our calls answered as the line was always busy. We used their connection with Advantage Travel to book our 25th anniversary cruise and thought we got a decent deal until we discovered that all of the people we met on the cruise paid less than we did - some less than half what we paid for the same level rooms! We saved $250 on an all-inclusive week in Mexico over booking it ourselves, but they forgot to mention in their sales pitch that we would be charged a recurring $189 a year membership fee even after paying the $5K.
The most infuriating thing about this company, however, is the fact that they got us twice to drive 2 hours each way to attend follow up meetings where they would "discuss the many new features of your membership and update your membership pictures (that's why we need you and your wife both to be there!)" When we got there we were told of new features which will supercede our old policies, but it would require an additional investment of over $2500. They continue to call us almost every month with a "new program and new features" and have talked to representatives on the phone and online but so far have spent over $7000 to get a $250 discount.
Don't waste your time listening to their sales pitch and definitely don't waste your money!!!