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Grab Car Vietnam Customer Care Service

1
Complaints477
Pending0
Resolved1

Grab Company Limited

268 Tô Hiến Thành, P.15, Q.10
Ho Chi Minh
Vietnam

Customer Support Phone Numbers

Grab Taxi, Grab Car, Grab Bike, Grab Express, Grab Share, Just Grab, Rent, Grab Food
Company Representative: Lim Yen Hock
Position: Director
Plus

Grab Car Vietnam Complaints & Reviews

GrabCar / GrabTaxi / promo rewards

Ro
Jul 25, 2018

This is rochelle alegre. I booked a grab share earlier from QC to Mckinley Hill. I will be using the promo I earned in which 50 pesos will be deducted from my fare but it was not deducted. I still paid 288 which was the initial bill without the discounted price. But the 550 points I had...

GrabCar / GrabTaxi / grabcar driver complaint

Ri
Jul 25, 2018

I am, Mrs. Ritzelle Serrano, a GrabPeer. I would like to file a complaint against my previous driver in the name of Mr. Alfredo Quayzon Pinto Jr. with Grab ID Number 949695 and License Number N26-04-007383. Mr. Pinto Jr. has a current outstanding balance / loan to me in the amount of of...

GrabCar / GrabTaxi / choosy grab driver with a rude attitude

Jp
Jul 24, 2018

I booked (my usual booking) upa technohub bldg m to north caloocan The driver accpeted the booking however this driver did not go to the pick up location instead he tagged that he alraedy arrive his actual location is 1km away. I asked him that he is not in the correct location instead he...

GrabCar / GrabTaxi / sgn9184l

Jo
Jul 24, 2018

20 Jul 2018 This driver is very rude and drive dangerously. He scold us vulgarities while asked to slow down. He smells of alcohol. The car is illegally modified with decorative lamp and spot light. It is a bad experience with GRAB. I hope GRAB can inspect their drivers vehicle to...

GrabCar / GrabTaxi / grab driver

Ja
Jul 22, 2018

I am reporting a grab driver named ERWIN BUGTAI ESPIRITU with plate number VR3182. This incident happened just today July 22, 2018 Sunday afternoon. What happened I tried to book a ride and my internet was so slow. I thought it did not go through since it keep on loading the app. And I...

GrabCar / GrabTaxi / driver 'lim kock hung, martin' of grab car 'slm5670y'

Xi
Jul 22, 2018

I booked a grab car at bus stop 64181 after my ride. The place I am in is just beside of Payar Lebar Air Base but away from any kind of building. The area I am in, the network is unstable. GPS placed my location somewhere else, different from where I am but I told him I am in that...

GrabCar / GrabTaxi / grab taxi

Al
Jul 21, 2018

I booked a Grab Taxi from Hoops Dome Lapu-lapu to SM City Cebu and this Grab driver Danilo Castillano with the plate no. GXS 689 he asked for a booking fee of ₱72 besides the meter that was only ₱305. This is the only time I experienced being charged for a booking fee by a Grab driver. If...

GrabCar / GrabTaxi / extra charges

Ni
Jul 19, 2018

date: july 20 2018 at around 5:00AM From: Fragrance Bugis to Changi Airport T2 Car license plate: SFQ 4766L We were rushing to the airport early in the morning to catch our flight, so the hotel staff helped us booked our car ride to the airport using her own phone. Luckily she got us a Toyota...

GrabCar / GrabTaxi / service complaining about driver service.

Ma
Jul 19, 2018

Nagbook ako ng grab from union Bank Annapolis San juan city metro Manila going to fairview terraces mall quirino highway pasong putik, Quezon City. Question: bakit sila nag a accepted Kung hindi naman n Pala Nila ako ihahatid sa lugar na naibook ko then biglang sasabihin ni driver na malayo raw...

GrabCar / GrabTaxi / rude driver

Ro
Jul 19, 2018

We booked at around 1:57pm and it showed that he is 2 mins away from where we were. When it became 1min away, we are trying to call him several times but he is not answering our calls. We instead, sent him a message in grab app asking him "nasaan na po kayo? " and he replied "nagmamadali...

GrabCar / GrabTaxi / dropped at the wrong location

Ni
Jul 18, 2018

Rolando paler per the driver of this toyota vios (red) vf2222 didn't dropped my mother on the location given. He let my mother walked and drove another tricycle just to get home. He said to my mom that the dropped location was wrong, since my mom is not familiar with place he tooked...

GrabCar / GrabTaxi / sjh1276d - car at fault

Ke
Jul 18, 2018

this car pick us up and i was sleeping and snoring and this is unacceptable to him. Please be reminded that my wife is with me and i am not unattended. However i am issued a warning by the driver if i snored again he will ask me to drop off from the car. this result me in dropping off...

GrabCar / GrabTaxi / promotions, app language issues

An
Jul 18, 2018

I've been using grab for about 2 months, silver member, and I haven't received any promo/discounts for grab rides while my friends have them every day. I can't use the help center and I can't submit any complaints because it's in Burmese and I can't change the language to english either ...

GrabCar / GrabTaxi / grab car

Jg
Jul 18, 2018

I just booked a grab car for my gf because shes late for work which starts at 2pm. The grab car was actually located at the other side of the road near the buendia bus stop, under gil puyat station. The grab car indicated that it was still there and we have to wait for 5 mins. But then the...

GrabCar / GrabTaxi / grab driver asked me to cancel booking

He
Jul 17, 2018

July 18 2018 at 1130am. Grab driver Dennis Galot gamas with conduction sticker WF6780 accepted the booking to quezon city but later on after 5mins called me and asked me to cancel the booking since he is still about to drop off another passenger. He insisted to cancel it since its his 1st...

GrabCar / GrabTaxi / the driver dropped me in undesignated area

Ir
Jul 16, 2018

Last night together with my girl friend we booked grab car at trinoma. Roderick Lola driver, booking ID- ADR 414661504002 accepted our booking. Before arriving he informed us that he is together with his wife and baby, is it ok for us? Anyway it's just me and my friend so we agreed. He let...

GrabCar / GrabTaxi / unethical behaviour

La
Jul 16, 2018

Greetings Grab! at about 9:25am last July 14, 2018, I got a grab car booking (with booking code ADR-15860197-5-060) that transported me from 29 E Commonwealth Ave, Novaliches, Quezon City to Martirez St, Quezon City. The car was driven by Mr. Freddie Umbay Cortez. The following incident...

GrabCar / GrabTaxi / driver

An
Jul 14, 2018

Hi ! Ako po si Analyn Dela Cruz, complained ko lang po yung Grab car na si Romezon Pantazeon Chavez. Ni booked ako ng friend ko sa Grab ng may nagaccept yung booking namin " He ask to call him " Naki arrange sya ng payment na dagdagan daw. KASE Daw sabi nya hindi na daw naghahatid ang grab...

GrabCar / GrabTaxi / driver refuses to pick up passengers

Si
Jul 14, 2018

On 13 July, ALP 447T (Booking ID : ADR-6811498-4-001) accepted my booking but upon reaching the pickup desgination where I was at, the driver told us that we had too many luggages and just drove away immediately. The driver did not even alight the car or try to fit the luggage in. The...

GrabCar / GrabTaxi / my driver intentionally didn't show up

Ye
Jul 11, 2018

DATE: Saturday, July 7, 2018 DRIVER'S NAME: Roger Balderanzi Quiliquite CAR: VV3524 Destination of Pick Up: Gaisano Grand Mall Talamban Drop off: Genesis Valley, Cabangahan, Consolacion It was raining hard and I was with my kid. So i booked for Grab Car. He said for me to wait cause hi...

GrabCar / GrabTaxi / grab credits

Sh
Jul 09, 2018

GRAB PH deducted 505php on my bank acct because of their php100 off promo for grab credits on 26 June 2018. They never indicated in the app that posting time frame for bank payments until 4 to 5 working days until i lodged a complaint on their fb page. No confirmation email sent to me by...

GrabCar / GrabTaxi / grabcar driver, very unprofessional and rude

Ge
Jul 09, 2018

To Whom It May Concern; Last Saturday morning, July 7, 2018, around 6:50AM my family and I booked a GrabCar of Mr. Ariel Cordero Alingco with vehicle plate number / conduction sticker YQ2183. I was with my wife and kids - age 17, 15, 5 years old respectively. Please take note that we usually...

GrabCar / GrabTaxi / is your have panel with the changi recommend travel service?

Fr
Jul 06, 2018

I wish to ask about have your company have the panel with the Changi Recommend Travel Service in Singapore Airport? How come they can order grab and then received money with us on changer few dollars above the pricing show on the grab apps? I am very confidence on this, it is your panel or...

GrabCar / GrabTaxi / grab drivers

Sh
Jul 03, 2018

I will need to highlight the conduct and reaponsibility of grab drivers whom i have experienced particularly for grab hitch drivers . Also ... the generic availabilty of grab drivers . On multiple occasions ... the grab hitch drivers whom i have tried to book have been a total let down...

GrabCar / GrabTaxi / expired points without notification or reminder

Dr
Jul 03, 2018

I am and have always been a loyal Grab customer. My last travel on Grab was on 16th June. I am currently on my ride as well as I am typing. Since im a bit free without my toddler with me I thought of checking out my grab points. I was shocked to know that a big amount of 3290 POINTS just...

Grab Car / why grabcar suspend my account

Ta
Jul 03, 2018

Hi, I am mr tan kien hong here, my car perodua alza number plate is wuu 7976 Handphone number 0182773356, just now I received two messager from grab number one messager is 1), rm0b: dear tan kien hong based on feedback and on your driving pattern, we have detected that you pressed 'drop off'...

GrabCar / GrabTaxi / fares

Ak
Jul 02, 2018

Your fares are too expensive compared to uber. I dont know if its because of your security or whatever but the service is nonetheless the same as uber. Rm10 just for 3km is certainly absurd. Its too much. Please since this is the only safe alternative to taxis (I dont trust mycar yet...

GrabCar / GrabTaxi / cancel booking

Je
Jul 02, 2018

Driver cancel my booking even though he already on my place and said that he is allergy in dog. Note that my pin is Fortuno animal clinic therefore it is undersood that i have a dog. He insisted to cancel the booking and i know that i will be charge 100 in my credit card even he is the one...

GrabCar / GrabTaxi / extra charge for booking wrong location

Je
Jul 02, 2018

Hi, I did not know regarding having extra charges for booking wrong location. And the drive didn't informed me regarding extra charges. If I were to know the extra charges, I would walk over as the location is just near to it. Just a few walk for extra $5 is not worth. I feel so angry for...

GrabCar / GrabTaxi / driver last minute cancelled when agreed to scheduled time

Re
Jun 29, 2018

I book a grabhitch at 6.35pm from 510b yishun street 51 to safra punggol. The driver at first agreed to the schedule time. About 6pm i went to prepare myself and left phone aside. When i came out to see the message, it was cancelled & the driver left a message saying that he/she will reach...

GrabCar / GrabTaxi / complaint for yu9096 ferdinand maglana portugal

Ke
Jun 28, 2018

Good day, Grab. I just want to file a complaint about this driver. We arrived late on our destination because he intentionally delayed our trip. Our trip has two stops, the first stop has an estimated destination time of 9:02am (our pickup time was 7:34am), but when we were on transit, the driver...

GrabCar / GrabTaxi / unable to register visa in my own account

Qu
Jun 28, 2018

Unable to register visa in my grab app via android. I tried registering it in someone else's account and I was able to register my visa but in my own account whether I use a different phone, I still wouldnt be able to register my visa card. I have sufficient balance, no pending...

GrabCar / GrabTaxi / allan osio rodriguez arrogant driver!!!

Ka
Jun 28, 2018

ALLAN OSIO RODRIGUEZ VY 3127 Arrogant driver! I want to guide this driver to my pick up point so i called him and gave him landmarks he answered "alam ko yan" During our ride I told him "kuya dadaan pa tayo ng coastal" this driver didn't answer. When I repeated what i said he didn't allow...

GrabCar / GrabTaxi / grab driver collected p805.00 instead of p603.00 -

Ma
Jun 27, 2018

June 27, 2018 - around 9pm I am a Grab Pay user. My payments are debited to my Card, But due to peak hours, I sought the help of Grab Personnel for my ride. Grab Personnel booked the ride for me and was successful to give the details as follows (see attached photo) Grab Driver's No...

GrabCar / GrabTaxi / driver did not go to pick up point

Vi
Jun 27, 2018

Just want bring to your attention the treatment we got from your driver Reynaldo Tuyac GOC908 Suzuki Ertiga (black) today June27/12:40pm. My wife who is 5months pregnant booked a Grab ride from Pasay to her work at PlDt DelaRosaMakati. The driver did notproceed to the pickup point thatwa...

GrabCar / GrabTaxi / grab taxi / rude driver

Ju
Jun 26, 2018

Andri Widodo driving B 1921 FK P accepted my booking. The amount was 55.000 but then he texted me asking for 150.000. When I asked why he said its due to a lot of traffic. He then became annoyed when I said the amount is 55.000 and I wont pay more. He told me I should drive and he would...

GrabCar / GrabTaxi / taxi service

Ta
Jun 25, 2018

I am writing this letter to express my dissatisfaction with the the taxi service I had used recently. Through your company's mobile application, I booked a cab to drive me to my working place last Monday. This was due to heavy rain and I also had a very important meeting with my...

GrabCar / GrabTaxi / rude driver

Ma
Jun 25, 2018

Romeo Osia Orfano Jr driving a blue Toyota Avanza with plate # VR5473 accepted our booking from naia 4 to Tondo. It was a 3 mins distance. Then he started texting me "ilan ang sasakay", " madami ba bagahe". When I called him, he asked me where is the drop off point. Finally when we got...

GrabCar / GrabTaxi / driver is keeps on bothering me why the fare you set up is very low.

Br
Jun 24, 2018

Hi Grab team, The driver who accepted my booking keeps on complaining why the fare you set up going to Tondo from Pasig is very low which is at the time of our booking is three hundred three pesos. First of all, it's absolutely not my fault why the amount that showed up is low enough for...

GrabCar / GrabTaxi / grab

No
Jun 23, 2018

So, the new issue today 24/6/2018 about grab is the driver found dead inside the car and the last passenger is foreigner. I want to complain about how worst grab handle this issue. As far as I know, these issue has happened long time ago. And grab did nothing to improve the system to make...