Goldstar Events review: Betts card taxi service

Hello I'm writing to make a complaint from the 3/10/2026.As this date on a Saturday I ring taxi at 1.30 pm lunchtime to go to work at Orton Hall hotel from 109 the Dell woodston Peterborough Cambridgeshire PE29QE. I spoke to a young women operated in the office I and she was polite and friendly towards each other. But she said my taxi be 5/10 mins and I had no notifications send to my phone that my taxi was booked or dispatched or driver on his way.I waited 35 mins for my taxi feeling frustrated angry upset why my taxi was so late as I started my shift at 2. I'm a regular customer and have had 380 taxis fayres but this one did not go well. I later 5 / 10 mins later spoke to man operated and he said young women cancelled my taxi but why?. So another taxi came sales addresses from and to taxi fayre.I arrived at work in second taxi 2.15. I was late for work the driver apologise as it weren't his fault but the young operated in office who took my call fault.This is bang out of order . My name jacket regular customer and I want free taxi and good high discount maybe a limerzine with champagne experience would amend this problem and issue I demand this would help me and lastly give a grilling to this young women operated as she is not professional and does not give good service.