Go Program Way2Go Card review: Customer service

I am writing to formally express my dissatisfaction with the level of customer service I have received and the ongoing issues related to access to my account and funds.
I have been unable to access my account and funds for an extended period of time, nearly a full year or longer. Despite multiple attempts to resolve the matter, I have received inconsistent information from different representatives, experienced repeated disconnections during calls, and have not been provided with a clear or effective resolution.
At one point, my account access was permanently restricted instead of the issue being resolved. This has caused significant frustration and hardship, as I have been unable to access my own funds for an unacceptable length of time.
I am requesting immediate assistance to restore access to my account, provide a clear explanation of the issue, and resolve this matter without further delay.