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Glacial EnergyDoubled fees

M

Glacial Energy of New Englad promised to save big on electric bill for companies. After a few months rates are doubled then they send a form for energy drop that states it will take a month or two do discontinue service, and customer service Senior Care Rep states that is it PSNH's fault not theirs. Not true PSNH says service immediately reverts back. I called NH Public Utilities Commission (Bob Rohnstock) he was very helpful. He said he would call them and I am not the first to complain. As a small business owner in this economy I am bothered that this company would take try to take advantage of business that might not pay attention to all bills that may increase slowly but substancially.

Responses

  • Pr
    Prof. Angelique Jul 21, 2014
    This comment was posted by
    a verified customer
    Verified customer

    They slipped extra charges in on me and deducted them from my checking account. They did it again even after being ordered to refund $235, 770.00 in overcharges and going into bankruptcy! I now have a claim in with the bankruptcy court for the overcharges. SCAM.

    0 Votes
  • Sa
    Sara Thai Rest Mar 22, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Glacial energy is the biggies scam. They charged me at .26/kWh a month now. After I have stay with them for a year at a rate of .079/kWh. I will never do Business with them again.

    0 Votes
  • Cc
    CCMcGrew Mar 14, 2014
    This comment was posted by
    a verified customer
    Verified customer

    We are a small resort in Bethel, Maine and we track our energy usage and costs closely. In February our rates more than doubled from an average of $6, 000.00 per month to over $14, 000.00. I was told their 'costs had gone up'. We went back to the Standard Offer and are seeing our energy costs drop down to normal. I am spreading this word throughout the business community in Western Maine.

    0 Votes
  • Do
    Don't trust Galcial Mar 01, 2014
    This comment was posted by
    a verified customer
    Verified customer

    All the positive comments here must be from the company. Why would anybody be on a complaint board if you are happy with you service

    1 Votes
  • Do
    Don't trust Galcial Feb 27, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I have been with Glacial for about a year and a half. Everything was fine until one month my rate jumped from .11 to .28KWH. My bill went from $250 to $860. When I tried calling the company all I got was answering machine. I left numerous messages but no one has ever called me back. When I finally got in touch with someone they told me its no mistake, thats the market price. That was a lie. So I called Board of Public Utilities. They told me they have a lot of complaints with Glacial as well as many other third party providers. They recommended me to switch to my utility company as they don't do these crazy price increases. This was a commercial account. They also delete all posts from their FB page

    1 Votes
  • Re
    real customer comment May 14, 2012

    I have been extremely satisfied with Glacial for a couple of companies that I own. And, btw, there are fixed rate options at this point so everything is even more seemless than it was under the variable.

    0 Votes
  • Gl
    Glacial Energy Business Development Mana May 09, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I heard that Glacial's license was being revoked in TX and PA and that a regional director recently leaked customer lists to a competitor, and that he will receive 1 mil for every customer that the other supplier manages to close from those lists.

    0 Votes
  • Jo
    John Sheerer Feb 07, 2012

    I have had nothing but a positive experience. Glacial has saved a couple of small companies that I own a good percentage of money on both my gas and electric. They have been crucial in helping out my bottom line.

    0 Votes
  • Em
    EMEX POWER Guy Jan 23, 2012
    This comment was posted by
    a verified customer
    Verified customer

    What about the latest fine from the Texas PUC where Glacial was fined $235, 750. You can read about that one here. http://www.energychoicematters.com/stories/20120109b.html

    0 Votes
  • glacialenergy Jan 17, 2012
    This comment was posted by
    a verified customer
    Verified customer

    This complaint was addressed and the New Hampshire business owner was satisfied with the outcome. No official complaint was ever filed with the NH PUC. While the request to change back to any utility company is submitted immediately, there is still a certain process that must be followed and the official switch date can vary. In most cases, the switch date is the next scheduled meter reading date by the utility company. For more information or if you have additional questions, feel free to contact Customer Care at http://www.glacialenergy.com/customer-service.

    0 Votes
  • Gl
    Glacial Energy Business Development Mana Dec 06, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Anybody who markets the Glacial Energy scam for more than a few months is either a degenerate lowlife or a complete ###.

    0 Votes
  • Vi
    Victim of glacial Nov 03, 2011
    This comment was posted by
    a verified customer
    Verified customer

    This company is THE WORST !! They lie, cheat and steal. The only positive comments are clearly from their employees or representatives. They promised huge savings and as soon as they switched my service, I was told I was getting better rates from NStar and they didn't know why. I also was hit with a retroactive charge from my carrier that amounted to almost $30, 000 because NStar was giving us the lowest rate possible. I never signed a contract with NStar to receive this rate, just got that rate when service started. After terminating Glacial I started getting collection calls from them for inflated amounts and I now switched back to my main carrier and I'm not getting the rates I was getting before Glacial entered my life. I get sick just hearing their name. And my nightmare isn't over. I still have to deal with them, and now an attorney. Run from these thieves !

    0 Votes
  • Op
    opiwanef Oct 24, 2011

    Competition fools bang on doors all day
    They got a real lame rap, ain't got nothin to say
    I'm killin it for Glacial, the internet is my tool
    Takin the competition reps to school
    Networking's the key, where you is and where you been
    Got 5, 000 friends on Facebook, 500+ connections on Linkedin
    It called networking suckas, don't even try to duplicate
    Your life is a failure, so stop the Glacial hate

    0 Votes
  • MikeJRYB Aug 17, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Looks like I'm a little late in commenting, but anyone sticking up for Glacial is either a troll or an idiot, seriously. I work for an energy broker, and out of all the customer's bills I have seen (12 months+ worth), I have seen nothing but a price hike up Mt. Everest until the customer is paying waaayyyy more than they should be.

    As mentioned it is always a risk to float in index, especially through peak seasons, but across all the states in which I've monitored their invoices compared to what we see from quote from guys like Hess, Direct Energy, or WGES. Across all states and the endless amounts of bills I have seen, I have yet to see any customer benefit from Glacial on any account. All clients that switch to us for guidance have nothing but bad things to say about Glacial and their shady reps.

    On that note, how about these accusations regarding money laundering and investment in "blood diamonds" in Africa?? I'm curious as to how legit this is, looks like Mr. Mole hasn't really had much to say in regards to that at this point. Cross your fingers, we may be witnessing the downfall of Glacial as we know it! :)

    -4 Votes
  • Sa
    Savingsoneletricity Aug 03, 2011

    Glacial Energy Idiots are a bunch of ###s. On their testimonials page two people said the exact same thing. When making up BS testimonials the couldn't even change them. Here are two different testimonials with identical wording.

    I now know this is a scam!

    ‎"Glacial Energy was by far more competitive than the other companies and the transition went flawlessly. I cannot think of anything more that I would have asked. Our representative was and has been very informative about the company and the industry in general. For us, all in all we are very pleased with the savings and customer service that we have received." - Fallbrook, CA

    As I said above, this is an ongoing project for me. I am in the process of working with Glacial on moving more of our Texas facilities to their services. We would eventually like to have all of our facilities under direct access with Glacial.

    I cannot think of anything more that I would have asked. Our representative was and has been very informative about the company and the industry in general. For us, all in all we are very pleased with the savings and customer service that we have received."

    0 Votes
  • Sa
    Savingsoneletricity Aug 03, 2011

    Just today I am now confused. As an agent in Pennsylvania, I heard angry phone calls saying that they paid 13.99, 16.99 and 15.99 cents - without GRT added in. That's a doubling of fees, yes it seems, and I am told that to get the average rate you have to average the entire year.

    Am I selling a scam? Please help!

    I spoke with the former representative I used to work through and she said it was a scam and that she is selling for a company called Liberty Power and switching over all her Glacial accounts.

    0 Votes
  • Op
    opiwanef Aug 01, 2011

    Yo I worked at Lowes - but that’s in my past
    Makin the benjamins at Glacial and havin a blast
    Fiddys, hundrets, got the wad a green, G
    Don’t come to my hood, you can’t hang wit me
    Glacial Energy made me a playa
    Chicks in da club know I’m da Mayor
    Got my green suckas, I’m every chick’s goal
    Glacial Energy made me rich, thank you OG Gary Mole

    0 Votes
  • Is
    is a scam Jul 30, 2011

    I cannot comment on if Glacial actually saves you money or not on your power bill. However I can tell you that the CEO Garry Mole is a piece of ### and a psychopath. He is such a piece of ### that his wife left him with his young baby and all he can do is talk about banging 25k supermodel hookers. I have a lot of friends who work for Glacial and I am happy they are in the Virgin Islands because it helps our economy and i am pleased my friends are making good $$$ on your hard earned dollar. They pay their employees twice the salary that they should get. People who I know who have no experience have gone from waiting tables to making 80 to 100k right off the bat. Even though a lot of people who I know and care for work for Glacial, I feel ethically responsible (which Glacial doesn't) to help people making a hard earned living. DO NOT USE THEM! ITS A SCAM

    PS All the positive comments on this site seem to be from people working or making money from glacial.

    0 Votes
  • Sa
    Savingsoneletricity Jul 27, 2011

    PABUSINESS OWNER:

    You need to understand the Glacial Index and let it work and do the math. For example, since you paid 6 cents one month and 12 another and 17-20 (summer average is Glacial Energy), you divide that total by 3. Therefore, 6 + 12 + 20 = 38 divided by 12 months is 3.5 cents will be your average. That's how you derive the savings. People say Glacial is a scam with misleading quotes, but those people just don't understand the mathimathics and how you divide the average to arrive at the quotient (or yearly savings average). That means that if you use 1, 000, 000 KwH you will save $27, 000 per year or 7.2-3.5 times 1, 000, 000 over a year.

    Here is my rap.
    Yo, I'm a pimp and I sling energy
    Not no doozy but a "gingerly"
    I want mad comission and you want low rates
    Then we meat if you fine like kathy bates
    Bangin on doors and banging hos
    I sell all day cuz I drink no doz
    Stay with Glacier and saves pennies
    That's what I say to my customer a "Dennies."

    0 Votes
  • Pa
    pabusinessowner Jul 22, 2011

    I started in oct 2010 and my rates have doubled until I called to complain and they gave me a $350 credit and was going to make my rate at .01c/kw over what they are buying it. The problem is you dont know what the rate is until you get your bill. They promised savings and THE NUMBERS prove that it is NOT true. If my next bill is up again I will switch back! I went from .06c/kw to 12c/kw in 7 months and they blamed it on the rate caps that came off in Pennsylvania. The company duquesnelight I had before has a fixed rate of .072c/kw so how is it higher with Glacier. The worst is not knowing what your rate will be!!

    Small Business Owner Pleasant Hills Pa

    1 Votes
  • Op
    opiwanef Jul 20, 2011

    Sellin for Glacial and livin large
    No place for all my money, had to buy me a barge
    Big Macs, McNuggets, I got coin to eat
    Fixed rate companies feelin the heat
    Competition lies, says Glacial bait and switch
    Impossible suckas, cause Glacial makin me rich
    Now Glacial sellin natural gas
    Cooked fixed rate companies is comin in last
    Fixed rate companies take an ax
    And give they customers 40 whacks
    Glacial Energy the best – fixed rate companies is done
    They leavin the market, Glacial got em on the run!

    Go Glacial Electricity!!!
    Go Glacial Natural Gas!!!
    Glacial Energy Keepin it Legit !!!

    -1 Votes
  • Tr
    truthteller61 Jul 07, 2011

    Personally, I think that all current and former Glacial Energy customers should band together and file a class action lawsuit and formalized complaints in every state where Glacial Energy does business.

    1 Votes
  • Gl
    Glacial Energy Victim Jun 29, 2011

    I paid triple 3XXX of what the Glacial electricity quoted me. They said I would save $10, 000 and I overspend more than then utility by $10, 000.

    I have contacted a lawyer, who says it is fraud and bait-n-switch and that I should file suit.

    DO NOT BELEIVE GLACIAL ENEGY SLIMEBALLS. THEY LIE AND STEAL AND TAKE MONEY.

    0 Votes
  • Gi
    Giango Phaett Jun 28, 2011

    I cancel the contract and went back to BGE. Waste of money, this is a fraudulent company. No savings at all, spent a lot of extra money before realizing what was going on. Stupid me for believing in what the sales rep said. I hope they'll go out of business soon.

    0 Votes
  • Sk
    skyy2299 Apr 30, 2011
    This comment was posted by
    a verified customer
    Verified customer

    This link leads to a complaint in another lawsuit filed against Gary Mole and Glacial Energy, outlining a case of fraud, misrepresentation and anti-semitic verbal abuse.

    http://www.scribd.com/doc/54277260/Gary-Mole-and-Glacial-Energy-Continued-Fraud

    0 Votes
  • Sk
    skyy2299 Apr 30, 2011
    This comment was posted by
    a verified customer
    Verified customer

    The included link points to a complaint in a lawsuit, which has been filed against Gary Mole and Glacial Energy which outlines a case of fraud, conspiracy, negligence, misrepresentation, and unjust enrichment.

    http://www.scribd.com/doc/54256804/Gary-Mole-and-Glacial-Energy-Fraud

    0 Votes
  • Gl
    Glacial Energy Victim Apr 08, 2011

    My rates continu to go through the moon. I paid 14 cents last month, hurt bad. can't cancel glacial energy scammed. tryed to call salesperson and no response. glacial energy scammed me and am closing bank account. DO NOT GIVE GLACIAL ENERGY SECRET BANK ACCOUNT INFORMATION!!! Called better business bureau and complaints to glacial energy millions and they said to call utility service comission and file scam watch complaint. took advantage of me. wont cancel service after 100 messages

    Scam glacial energy. theft.

    0 Votes
  • Ha
    hates crooks Feb 07, 2011

    I was there when donald ray bernard slickly mis apropriate another companys 500, 000 to start glacial energy, Glacial consists of Gary mole, please just google his name no more need be said, Donald ray bernard who was dis bared in texas for stealing funds from an elderly client, and convicted by the state of texas, his next scams were Wulf international, prosecuted By Jeff Tomas of the US SEC denver office for selling stock on false claims, The third is peter koek an alchohal soaked looser with money who bernard conned into investing just before he was deport after facing weapons and drug charges. I keep files on these clowns and would gladly forward them to your state Attorny general or SEC prosecutor. just write [email protected]

    0 Votes
  • Ha
    hates crooks Jan 31, 2011

    glacial is most likely a complete scam, it is in part owned by donald ray bernard of texas. Mr bernard was a lawer who was disbared for mis handling of client funds in a fairly elaborate scam to bleed an elderly client dry. then moved on to wulf international. google search wulf international http://drbblog1.blogspot.com/.

    0 Votes
  • Gl
    Glacial Energy Victim Jan 29, 2011

    I disabled and cant see good and glacial energies told me I save 25 persent off bill and pay half the utility rate gerantee and give 1 per ent to I do it, I trust him and takes my bank account secret numbers and drains my account with a rate that was double 4 cents higher than promised and more than before I call glacial energy business card 15 times and no answer and ask cancel and call and call and call but next one lot higher I called up to ask about glacial donation from my store and they said their was not one so glacial never gived the donation and they continues to take all of my money from my account. i cant stop high fees that hit me with high rates and cant pay credit card for my cat, surgery what do I do since I was told that I need to stay for year I am very scared and don’t know what I got myself into glacial energy scam please help no more money in account and I own struggling store and am disabled and cant afford high bills and sky high rates scared and cat needs care what to I do really scared help i was scammed and call glacial card and no one answers or return calls when ask for cancel please help

    0 Votes
  • Io
    ioper Jan 24, 2011

    Fixed rate companies everywhere
    Pissin on they customers – you know they just don’t care
    I can’t take they smell
    I can’t take they noise
    Don’t let em take yo money
    Now you got a choice
    They like Rats in the front room, roaches in the back
    Beatin they customers with a baseball bat
    Glacial Energy gonna save you, make your energy dollars go far
    Losin all yo money with fixed rates, and they repossess yo car

    Don’t push me cause I'm close to the edge
    Fixed rate companies want off wit yo head, ah huh-huh-huh
    It's like a jungle sometimes it makes me wonder
    Why fixed rates make they customers go under

    0 Votes
  • Gl
    GlacialEnergyEmployee Jan 14, 2011

    As a currently employed Business Development Manager with Glacial Energy, I can tell you that Glacial Energy is a scam. Our quotes are deliberately misleading.

    I continue to sell their electricity because I like the salary and benefits. But since I hate to see people get ripped off, I make sure that most businesses do not stay with Glacial Energy for very long.

    Like other employees (and even managers, or so I hear), I future customers with a good fixed contract at the time of their enrollment with Glacial Energy, so they sign two contracts at once. It goes into effect a few months after they enroll with Glacial Energy. I sell it as "rates will be low for the next several months, but let's lock in your rates before the summer rate spikes." It’s easier than letting them know that this POS product will soon explode, and if that doesn't work, I have my contacts at other suppliers contact them directly and manage the sale.

    They are only stuck with Glacial Energy for a few months and as a side benefit, I enjoy seeing the heat come down on local management from the Finley's because of terrible customer attrition and terrible sales. It’s hilarious to watch it unfold…. But I’m nervous that I’ll soon be axed along with everyone else because we do nothing here that the telemarketing team couldn’t do more effectively and for less money in the Virgin Islands.

    I learned how to bilk others from the very best.

    0 Votes
  • Ho
    HonesttoJesus Jan 09, 2011

    Another of our properties was given a quote by Glacial Energy and it said that the average rate was 2 cents lower during the previous 12 months than it was on our last months bill. Smelling bait and switch I quickly called up the business manager that gave us this deal and he actually recommended a contract with Hess and gave me a GUARANTEED RATE which was lower than the FAKE rate that Glacial Energy gave me. He also said that his old boss wanted to start a lawsuit against Glacial Energy and that they were encouraging all Glacial customers to find another energy utility.

    You need to stay away from Glacial Energy.

    0 Votes
  • Io
    ioper Jan 07, 2011

    Glacial goes through reps like toilet paper? That ain’t legit.
    Some reps just ain’t a good fit.
    Customers listen to me because I know the deal.
    Don’t go with fixed rates, they there to steal.
    I’m a playa, they buy Glacial from me.
    Customers ain’t want high fixed rate fees.
    We sell all day and party all night.
    Saving customers from fixed rates, which just ain’t right.
    Now I got my commission, takin my girl to Taco Bell.
    Thank you Glacial Energy, world’s greatest product to sell.

    0 Votes
  • Il
    Iluvmycustomers Jan 06, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Did you know that Glacial Energy has an employee who's job is to look for Glacial Energy complaints on boards such as these and write posts posing as a happy Glacial Energy customer (since none really exist). They go through sales reps like toilet paper, are being investigated in New Hampshire for fraudulent activity, and were dropped like a hot potatoe after by the National YMCA after becoming their "official partner".

    0 Votes
  • Io
    ioper Dec 27, 2010

    Glacial Energy changed my life
    Makin big coin, eatin McRib wit my wife
    Switch to Glacial and save big money
    Ha Ha Ha them forecasts is funny
    You got your bill and rates was high
    You was surprised and asked me why
    I told you rates was comin down
    Big savings is comin around
    Next bill rates was even higher
    You said wa sup, why you a liar?
    I said chill homie, ain’t no guarantee
    Except nice commission - for me!

    0 Votes
  • Ne
    New Happy Customer Dec 22, 2010

    I was just walloped with rates that were nearly 30% higher than they quoted me. Isn't this fraud?

    0 Votes
  • Bo
    Bob the Printer Dec 22, 2010
    This comment was posted by
    a verified customer
    Verified customer

    My former Glacial Energy sales person recently gave me a contract for Washington Gas and Electricity at fixed rate of 3 years for .0771. He told me that it was a special deal that they put together for all Glacial customers.

    I think that you should all consider the Glacial Energy fixed Washington Gas and Electricity contract rate than their variable rate, which averaged over 13 cents for me.

    0 Votes
  • Gl
    glacialisnoodd Dec 22, 2010

    Personally I feel an index product is a the best product for price savings. You don't have to pay the premium that goes along with a fixed contract.

    Typically with a fixed contract you will pay about 9 mills of a premium charge. You also have to try to time the market with a fixed contract. I would say 90% of the time an indexed product will out perform a fixed contract.

    Fixed contracts are great for budgeting and that's what they are used for. The aren't really designed to beat the utility and capture the most in savings.

    0 Votes
  • Gl
    glacialisnoodd Dec 22, 2010

    Glacial typically charges high administrative adders. The norm in the business is to charge a 3-7 mill administrative adder.

    Glacial will charge a standard 30 mill adder. When trouble arises within the company they will charge upwards of 80 mill adders with the hopes that customers will not pay attention to their bill.

    The funny thing is that Glacial boasts about having no contract when in realty having a contract is the most important thing in protecting customers. You can get the same product from WGES. WGES offers a month to month indexed product that require you to sign a contract. The contract discloses WGES's margin on the deal and they are not allowed to alter it.

    Companies such as Glacial, Commerce, and Veridian will not have contract so they can manipulate their margin and participate in price gouging.

    0 Votes

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