Geo Byers Sons Holding
reviews and complaints

Purchased a new Bolt EUV from Byers Chevrolet in Grove City. The Salesman was ***. He was a very helpful salesman and a pleasure to deal with. Would recommend him and Byers for the purchase of your new vehicle Was the most pleasurable car buying experience that I have had so far and I have purchased my fair share of vehicles in my life.

Purchased a used car and had a wonderful experience, I left the finance office paying exactly what the salesman and I had agreed on. No high pressure sales. I was already preapproved by others and knew my exact budget and payments I was looking for. They made me a better offer with in house financing and I was able to get a little better vehicle than I was looking for.

Had a great Experience with Byers Chevy in Grove City . I wasn't pressured at all when I had appointment they just stood back and let me look over vehicle . When I asked questions they got answer's . They worked well with me for my purchase of vehicle . The sales person Stephanie Tweed was great , even came in on her day off . Everyone that I talked with at Dealership very nice and help full .

I have bought 2 Subaru cars at the Billingsley Rd dealership in Columbus Ohio. Recently my 13 yr old Outback began to need repairs and I decided it was time to buy another Subaru. My salesperson Teresa H could not have been more helpful. She explained my many options and made the sales experience smooth. I bought a Forester and I am very satisfied with it. I always get my maintenance done here too. Everyone I have dealt with has been professional and helpful. I highly recommend this dealership and Subaru cars.

I took my car here to obtain an estimate. The estimate took 5 days. They damaged my car by improperly placing it on the lift. They failed to notify me of the damage. Upon finding the damage they "fixed it free of charge". Let me be clear, they only "fixed" the damage that they caused. However, this has been done so poorly. I can see through to the ground where they fixed their mistake. They returned my car to me WITHOUT THE FRONT BUMPER REATTACHED. My car was returned to me in worse shape than when it was dropped off. I emailed Mike, the shop manager, and still have not received a response. Again...this only went in for an estimate!

I recently purchased a Subaru Forester from Bob M at Byers Subaru in Dublin. First, the negotiations were virtually non-existent. Bob gave me a good price, I countered and they accepted. I have dealt with many car salesmen over the years, but Bob is far and away the best. With that said, I had not bought a car from Bob in over 7 years. He remembered me, my family, their jobs and their families...and he genuinely cares about all. I will always go back to Bob and will recommend Bob and Byers flawless sales process, delivery and service to all of my friends looking for a new car. P. S., my new Forester is a great car...far better than my previous Nissan Rogue.

I have been a Byers Mazda customer since 2012. I just traded in my 2018 Mazda 3 HB for an upgrade to a 2021 Mazda CX-5 Grand Touring at the Byers Mazda on Billingsly Road in Dublin, OH (this is where I've always shopped, purchased, and serviced). Leasing this time and John B was my sales person. He is extremely knowledgeable and very friendly. I always feel comfortable working with Mazda because I never feel like I'm being pushed by a sales rep or being lied to by service or being taken advantage of because I'm a woman. I appreciate their honesty, friendliness, knowledge, and transparency. I am on my third Mazda vehicle and my experience gets better each time! Thankful for my new ride and I hope I enjoy leasing this time. So far my new ride is everything I wanted and more :) Looking forward to seeing what Mazda has next for me in three years! Thanks again, John, Tim, and Ross!

If I could give negative stars, I would. My daughter and I stopped in on Sunday prior to closing to see a Prius. They stated the Prius had not been through service, so we were unable to drive it at that time. Knowing the Prius sells quick, I asked what we could do lock down a deal if it passes inspection. They stated if we agreed on a price and allowed them to pull credit, we would have first "dibs". The next day, may daughter txted back an fourth with the sales person. He (the sales person) let her know she was approved for the loan, the car was drive ready and agreed to meet after work at 5pm.When we got to the dealer, we were told the car was sold. I confronted the manager *** about his verbal commitment and he stated he had never said that. I can not believe a person would lack that kind of integrity. Beware of this dealer. If they will lie at the sale, I would hate to see post-sale support

Byers Chevrolet Grove City OH April is where/when I purchased a 2020 Chevy Traverse. I had not purchased a new car in forever! And i had no car payments for quite some time. Now i was going to have to step up to the plate. I did and I am very pleased! First off they were very caring in listening to what I like and need. As well as the budget frame I needed to stay within. Second, there were cars waiting on me to test drive the day I made my way to Byers Chevy. I was greeted with smiles and keys. My test drives went well but it was not hard to make a decision based on the knowledge and expertise of the salesteam once we dove into the details of the vehicles. Then we dove into the financial part of making a deal we could all live with. I left this day with a new car, not even planning to do anything but look and test drive. But the salesteam made it very comfortable and easy for me. Their no pressure demeanor, care for the customer and knowledge of all aspects of vehicles and the sales process made it a decision that didn't need to wait another day. Thank you, Byers Chevy Grove City!

Bought my first Byers car in 1995. Drove it for 22 years. Bought my second car in 2017, a 2018 Equinox. Bought a car in Florida in 2000 which the wife drove for 19 years and decided to get her a new Trax in 2019 from Byers. Byers has kept us informed of special offers and a current offer to upgrade to a 2020 Equinox with a few more options looked very nice. I emailed the sales department and gave them info on the car I liked. Salesman called me back within an hour and we discussed the vehicle that I liked and made an appointment to look at the car. When the wife and I arrived at the dealership the vehicle was sitting up front. Our salesman went over the new features and offered a test drive. We liked the car and he proceeded to start the sales paperwork. During the process he kept us informed of the progress and helped us with completing paperwork. Once everything was approved he helped us get Onstar and Sirius activated for the car. We upgraded features and actually was able to lower the monthly payment by $43.00 per month. The Finance Rep completed all the legal documentation and informed us of protection plans. We have also serviced our vehicles at Byers and everyone is friendly and knowledgeable and service is capably performed quickly. Highly recommend Byers for sales and service.

I've been deceived and the buying experience at your dealership has been less than the worst of the worst. I flew all the way from Tampa Florida to buy a $90,000 truck. Before flying up to Ohio I was guaranteed by Jeff P (***) that he was going to fix some issues that the service tech brought to his attention. The truck had an alignment and paint issue. I called a few days later to make sure that the truck was fixed and everything was addressed and was told that the truck was PERFECT! For a $90,000 one would think that someone would take the time to triple check everything. *** WRONG!*** I arrived on 02/01 at 7pm and the sales person came to pick me up in my new truck. The dealership was about 3-5 miles from the airport so that was supposed to be my "test drive." The test drive was good for the short ride. We arrived at the dealership and it was already night time and cold so we take a quick look at the truck and go inside. The dealership was closed at that time on a Saturday so I come to finds out then that it was just the sales person and I. One would think that on such a high dollar purchase that a manager would stick around to make sure that everything goes flawless. My drive from Ohio to Florida was 15 hours long that night was supposed to be 15hrs. ***HERE IS WHERE EVERYTHING START GOING DOWN HILL.*** PROBLEM #1. No management on sight. -The sales person had difficulty going over the paperwork and even asked for me to sign a credit app when it was a cash deal to the dealership. The sales person had a bit of a tough time going over the paperwork. PROBLEM #2. TIRE SENSOR ALERT! - I was promised that all issue were handled. After driving just 20 min on my way back to Florida the front right tire sensor goes off. It said that is had absolutely NO TIRE PRESSURE/ FLAT LINED. PROBLEM #3. ALIGNMENT / STRONG KICK TO THE RIGHT! - It was raining and cold outside so I put the truck on 4A which sets the truck on 4x4 mode. Every time I accelerated the truck has a strong kick to the right. PROBLEM #4-6. NO COMMUNICATION/ FEELING LOST ***At this point I called the sales person and told him that the truck wasn't what they had promised me. I told him that I needed a Jeff P to call me immediately. During this time I am spending time in the freezing cold checking the tire pressure at a gas station. The tire was at 35psi which is the correct psi. I went to grab something to eat near by while the salesperson tried to get management to call me. An hr passes and the sales person says that managers are not available after hours and that he couldn't get a hold of anyone.

"Byers Auto is attempting not to honor their July 5 documented maintenance plan and provide maintenance from 03/02 through 03/02/2025 or 108,000 miles for $1,503.35"

I totaled a car and went bought a new one bought Both of them The same dealership.the told me to return the car because my deal is dead after 30 to 45 days of same. That have to reapply for the loan after I give them my car back. And I would not get the same vehicle.

I just wanted to check with you after the first month of driving your new 2020 Chevrolet Truck Silverado 1500 4WD and personally thank you again for your business. In the future, I will continue to contact you periodically to make sure you remain one of our satisfied customers. You must be kidding me. No one has yet to contact me about the vehicle I purchased and definitely did not recieve the High Country you sold me. I have filed a formal complaint with G.M. and consider you and Byers LLC. actions a Misrepresentation of a contractual agreement, Fraud, and Breach of my contract purchase order. I included the fact that I made many attempts to contact you on your business phone as well as your cell. You never returned my calls. Byers representatives and management lied continuously lied about transferring the truck from a dealer 7 hours away, then, after I had already purchase the truck, they informed me, on my follow thur, that this truck was potentially being sold at that dealer. This went on for 12 days. I went to Chevy build your truck and looked at dealers 7 hours away or closer for a search area. I found one truck at Lash Chevy in Johnstown, Ohio, 39 miles away. not 7 hours.Upon comparison, color, cost, and amenities this truck was comparable until I got to the vin#. Now I'm really pissed off. The Vin# was/is the same. This is the vehicle YOU sold. I talked to the dealer and no one had inquired, buyers or dealers on MY truck. So I bought it, lower price, lower intenjrest and superior sale So we get back to your inquire as to how I'm enjoying me new truck, stand by your phone, I will call for sure on Wedsday or Saturday or Next Wednesday or like you and the Byers representatives, never.

I had two recalls on my 2013 Subaru Crosstrec xv so i took it in to Byers Subaru Dublin to work on my car. Nothing was wrong with my subaru crosstrac when i took it into them.I also told them i wanted a tune up done to it as well because it was due for it.They called after they started to work on my car telling me that i had a major oil leak and did i want it fixed. Stupidly, i told them to fix it,0 later finding out that my car never had a oil leak. I paid for it took it home than had some codes pop up on my dash. The Code is: P0300,PP0340, P0345, P0346, P0366, P0391, P0365. and P0390. Took my car to *** for them to look at it local because i didnt trust Byers to do anything else to my car. *** Reset the codes because it threw alot of codes at them. So they could try to fine the issue. When i took it home from them which by the way they couldn't figure anything out. My radio stopped working, the mode button stopped working, my clock stopped working, my key-less remotes to the car and to my remote start stopped working and would not lock the doors.Took the car back to Byer Subaru Dublin only for them to tell me they couldn't figure it out and to take it back to *** because they were the ones that did the remote start on my car. 128.70 later found out that Byers Subaru Dublin removed a fuse in my engine and put it back in the wrong place. My radio, mode button, key fobs and clock resumed to work. So Subaru owes that money to us. I proceeded to drive my Subaru to make sure it was going to be ok to drive to my sons house on vacation. After all of those code being thrown at me scared me to drive it there. I drove it for about four days and the check engine light came back on throwing the same codes. We called them multiply times, left messages and only to be ignored by them. These codes are pointing back to them with what work they did on my car.

I originally sent an email to Kevin K who forwarded it to Mark L. Kevin forwarded my communication to Mark L on August 3. After not hearing from Mark, I forwarded my original email to Mark L on August 6. As of today, September 13 I have not received a response from Mark. My email reads: I want to make you aware of my service experience on July 27 at Byers Subaru Dealership. I called the dealership five times that morning. A receptionist would always answer, but no one in the service department would ever answer. I am from out of state (***) and was traveling. I was unable to get my key out of the ignition and needed to have it looked at and fixed. I finally just showed up at Byers. Everyone was very friendly and made excuses that they were busy, had fifteen lines and only four people working. It was obvious to me that they were busy. *** Ann told me to let my Forester there, but she couldn't assure me that it would be worked on that day. She also told me it would cost roughly $400 . I had previously called my *** dealership. They gave me the diagnosis on y car and the price, including labor that all *** dealerships should be charging. I told Ann this, and was given a "discount" even though the price was more than the $257.00. Ann called me around 3:10 that day to tell me my car was done, and I could come pick it up. I was very pleased and thanked her. When I arrived back at the dealership, everyone was friendly, and I paid my bill. When I went out to my car and got in, I noticed there were things on the floor from the little compartment under my radio. Since I thought this was petty, I picked them up and put them back into the compartment. I looked at my car when I got back to where I was staying and the edges of my light gray upholstery seats, including down the side of the seat and the vinyl top of the console were filthy from the technician's hands. I'm not sure if this is a customary practice or if the technician didn't care because I was from out of state and he figured I'd never be back. I bought *** which took some of the greasy dirt out but not all of it. I called my dealership today (August 3). I was told this was unacceptable and they will try to clean the seats for me. I will be sending you a copy of my receipt and some pictures in an additional email. Prior to me bringing my car to Byers, I did read reviews, both positive and negative about your company which made me feel uneasy, but *** I have not received any response to this email.

The first time I drove the 1997 Chevy pickup truck, the "Service Engine Soon" light came on after about 10 miles. The truck had over 260,000 miles on it. I brought the service light to the attention of Josh (I believe it was Josh) and he said, "They probably forgot to reset it after the oil change." He gave me a list of the repairs and service they did on the truck. After looking at it, I said told him that it looked like they had more of their cost in the truck than they wanted. Josh said they were dealing more with the fact they had the truck for almost three months and they would be paying more for the money they had it in (I assume the interest in their invested money was about to start or go up). Two weeks later, they lowered the price (I was told it was originally listed at ***, lowered to ***, then to ***, then to @***) and I made the decision to purchase the truck at *** When I got in the truck at the dealership, the engine light was off, but after driving the truck about 20 miles, I noticed the light came back on again. Since I am a truck driver, I didn't have the time to take the truck back the same day, but I did call them on my next day off (two weeks after the purchase) and told them about the issue with the engine light being off when I bought it and they had evidently tried to hide the fact that there must have been problems with the truck. I had the codes read at an auto parts store and they are as follows: 1. PO 102 Mass Airflow Sensor - the amount of air entering the engine. 2. PO 340 - Camshaft position sensor circuit - a problem with the sensor, wiring or PCM. 3. PO 441 - Evaporative Emission Control - could be fuel cap. 4. PO 1870 - Transmission Component Slippage - compares engine speed to vehicle speed after the converter clutch has been commanded ON in either high gear. The dealership started a spiel of. "You purchased the truck as is. I've sold many cars with the engine light on." But they had cleared the codes at least twice. They have said they didn't do anything with the codes, but they could have disconnected the battery and the codes disappear. So, technically they could honestly say they didn't clear the codes in the computer. Part of my suspicion they disconnected the battery is from the first time I tried to start it, the battery was dead (even though it has a new battery). They gave the excuse that someone must have left a light on. That wasn't true because I didn't find any lights on. I was told that I needed to talk to Mario S. I asked for the dealership to repair the transmission slippage. He said he would have to check with someone else. After waiting a week for a response from Mario, I called him and was told he was on vacation, so the receptionist transferred my call to another manager (he never gave his name). After explaining the information to this manager, he told me the dealership would take the truck back without a problem and he transferred me to "someone who could take care of that." I was transferred to Jeremy and he then told me they couldn't take the truck back. They could take it in on trade at wholesale which I didn't agree to because I would have lost money. When you take the purchase price I gave for it, subtract the amounts for some the required repairs, you would almost figure the truck to be worth nothing. Why would a dealership that told me they make repairs to vehicles they sell to make them safe, yet the transmission slipped, they put new tires on it, but it wasn't aligned, and it has an exhaust leak around the engine. They didn't do repairs that were needed to make it safe, they made repairs for leaks and a shaft seal, and the AC. They knew there were a lot more repairs needed. The truck isn't worth almost anything. Most dealers that I've done business with would take this kind of vehicle to auction (I know they took it in on a trade) to get as much money out of it as they could. Why would they try to sell a vehicle starting out at *** that would need several more thousands of dollars to repair the problems? I think they were looking for someone who they could dupe into buying it by hiding the service light indicator that would tell you that it needed to be checked for problems. If I had known the engine light on for more than an oil change, I would have taken it to an auto parts store to find out what was wrong and then made a decision to not purchase it or I would have asked for a much reduced price to cover some of the costs.