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Replied
I left two $500 deposits on 2 cars
I left two $500 deposits on 2 cars. One car for me to lease and one car for my daughter to purchase. When we went to sign the paperwork the dealer would not sell the car for my daughter at the price we agreed, and added $3,000 to the sale. They also increased the lease monthly payment at signing so because they were not truthful in the sales costs we did not purchase any vehicle from them and they now refuse to credit me back my $1,000.00 deposit.
The complaint has been investigated and resolved to the customer’s satisfaction.
Tammy G
Customer Relations Manager
Replied
I was leasing another vehicle from North Shore Chevrolet after turning in my old lease vehicle and receiving a price of 359.00 per month which I
I was leasing another vehicle from North Shore Chevrolet after turning in my old lease vehicle and receiving a price of 359.00 per month which I agreed to with my salesman that I gave my credit card to put 500.00 down on a 2020 Equinox, my plates where transfer to the new car, now they take me to the Finance Manger, I inform her that I have 2 months left on my lease, she tells me the actual price for this vehicle will be 415.45, and North Shore will only pay your last months lease. I feel this was bate and switch, If the salesman gave me that price I would have said No, and choose another vehicle. North Shore was giving up to 3 months on any turn in lease, so on august ,, I paid for 2 vehicles the 2018 Equinox 309.00, and the new lease 415.45, I feel that I was taken advantage of.
The complaint has been investigated and resolved to the customer’s satisfaction.
Thank you,
Tammy G
Replied
Own a 2013 Silverado 1500 LTZ purchased from the dealer new
Own a 2013 Silverado 1500 LTZ purchased from the dealer new. Truck burns excessive amount of oil. Now at 70,698 miles after replacing number one plug & coil pack, then having a time up in the car, I find out the cylinder is bad. Brought to the dealership. They told me the truck is now 698 miles over the extended warranty. I contacted warranty company, the main Chevy department . They all tell me the truck warranty has expired . The truck is still at the dealership service department after a week and the repair is going to cost me about $4,500. As far as Chevy is concerned this is my problem because there is no recall on the specific VIN number. The truck is a lemon. I was also told that they could not give me a loaner . A week now and I still have to wait for parts to come in and then have the repair done.
The complaint has been investigated and resolved to the customer’s satisfaction.
Warranty approvals and denials come from the General Motors corporate offices, not from Chevrolet of Smithtown. Unfortunately, as you are aware, your vehicle is out of warranty due to miles so repairs were not be approved to be paid. I have also been informed that this is not a repair related to a defect, but from improper maintenance. If it was a manufacturers defect it would have happened early in the 8 years that you have owned the vehicle. In addition, the car will not be considered a lemon as it has been in proper working order for almost a decade.
Thank you,
Tammy G
Customer Service Manager
Is Chevrolet of Smithtown legit?
Chevrolet of Smithtown earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
Chevrolet of Smithtown resolved 100% of 3 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
The age of Chevrolet of Smithtown's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Chevroletofsmithtown.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Chevroletofsmithtown.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Chevroletofsmithtown.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Chevrolet of Smithtown.
However ComplaintsBoard has detected that:
- Chevroletofsmithtown.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The chevroletofsmithtown.com may offer a niche product or service that is only of interest to a smaller audience.
About Chevrolet of Smithtown
At Chevrolet of Smithtown, you can expect to find an extensive selection of new and used vehicles, including SUVs, trucks, sedans, and more. With a wide range of models to choose from, there's a vehicle to suit every taste and preference. Additionally, the team at Chevrolet of Smithtown is dedicated to providing a hassle-free car buying experience, which includes a seamless financing process.
In addition to car sales, Chevrolet of Smithtown offers reliable and efficient service to help you with any of your maintenance needs. Their state-of-the-art service center is staffed with certified technicians who have the skills and knowledge to diagnose and repair any issue that your vehicle may encounter. Additionally, the dealership has a fully stocked parts department that carries genuine OEM parts to ensure quality repairs and maintenance for your vehicle.
It's not only the quality of vehicles and services that sets Chevrolet of Smithtown apart from their competitors, but also their commitment to customer satisfaction. From the moment you walk into the dealership, you'll be greeted by friendly and knowledgeable professionals who are dedicated to helping you find the right vehicle to suit your needs. Their highly trained staff understands the importance of transparency and open communication, so you'll never feel pressured or left in the dark.
All in all, Chevrolet of Smithtown provides an unparalleled level of service and dedication to their customers. Their commitment to excellence has earned them a reputation as one of the best dealerships in the state. If you're in the market for a new or used vehicle, or you need maintenance and repairs for your current one, Chevrolet of Smithtown is the place to go.
Overview of Chevrolet of Smithtown complaint handling
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Chevrolet of Smithtown contacts
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Chevrolet of Smithtown phone numbers+1 (631) 265-6000+1 (631) 265-6000Click up if you have successfully reached Chevrolet of Smithtown by calling +1 (631) 265-6000 phone number 0 0 users reported that they have successfully reached Chevrolet of Smithtown by calling +1 (631) 265-6000 phone number Click down if you have UNsuccessfully reached Chevrolet of Smithtown by calling +1 (631) 265-6000 phone number 0 0 users reported that they have UNsuccessfully reached Chevrolet of Smithtown by calling +1 (631) 265-6000 phone number
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Chevrolet of Smithtown address920 Middle Country Road, Saint James, New York, 11780-3219, United States
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