Genuine Parts Giant
reviews and complaints

Requested a refund too late due to being out of the country. Late January I ordered 2 items. Order #***. I placed to order early because on their website they stated that if parts were not in stock then Orders will be shipped later than the 2-3 business days as stated. I needed to take these parts out of the country and wanted to leave enough time for delivery. I received the order in time and took it to the recipient who resides outside of the USA.I left in the middle of February and returned on March 2nd, while I was on my trip the person who needed the part said that it was incorrect and did not match his old part. I sent an email immediately and received an automated response stating that I would receive another email from a Customer Service Representative. I never received the follow-up email so I figured that maybe it was due to me being out of the country so I decided to wait until I returned to the US. After returning on March 2nd I called the phone number listed on the website and spoke to a very rude and unhelpful individual who spoke to me as if I was interrupting her. Anyway, I could not even tell her the circumstances of my late request because she kept repeating that I needed to request a RMA. I wanted to tell her that I was willing to pay to return the part but I cut short and felt dismissed. I did as she was told and received a email telling me that I was not entitled to a refund due to me not filing for a refund in the appropriate timeframe. I understand that but there was extenuating circumstances beyond my control and was asking for a little leniency and for someone to use a little common sense where this situation is concerned. The parts are still in the original packaging and not damaged or used in any way. I am also willing to take a partial refund. I could also show where I did return to the USA on March 2nd.

Parts Now sold an item they listed but did not carry, yet without reason or explanation issued only a partial refund. On January 13 last I placed *** Parts Now Order No. ***, to be shipped internationally by *** Cross Border, the seller's shipper. I paid a total of *** shipping and handling included, debited the next day from my credit card with the description *** via *** After charging my card, however, *** Parts Now reported that the most expensive item in my order, accounting for over 84% of the amount paid, had in fact never been available. (A curious policy this, advertise and sell a nonexistent item, then leave it to the customer to fight the merchant for a proper refund.) At any rate, the order total dropped from *** to a mere *** the difference being a sizable *** On hearing this, I contacted *** Parts Now online customer service to ask for the remaining items to be shipped and for a prompt refund to be issued for the part they sold but did not carry. When the refund came the following month, however, I was taken aback: it was only for *** a figure that was *** short of the *** difference between what I had paid and the actual order total (credit card statement attached). In all I got online with *** Parts Now customer service a total of ten times at various times, yet without ever getting a straight answer about this discrepancy -or shipping times, or my refund, or anything, in fact (transcripts attached). Remarkably, more than once they closed the online chat on me when I asked for a clear answer. On the question of the missing refund amount, after much dissembling I was told to contact *** Cross Border customer service, which replied that they were merely acting on merchant orders and to contact them. The runaround was complete and I was left *** short, leaving me to wonder if I'd fallen prey to a scam operation.

Ordered four time-sensitive parts for a vehicle that is not operational without the parts. Website indicated delivery date of 1/6-1/10 for all four parts, so I ordered the parts and paid >$800 on 12/29. Order confirmed on 12/29. Several hours later, I receive an e-mail indicating that 3 parts are on schedule but the 4th part will not be delivered until after 1/19/22. I confirm that I still want the parts and accept this change in delivery date for the 4th part. On 1/10/22 (last day of the promised delivery date range for the other 3 parts), I reach out and ask when the order will be delivered. I am told that the entire order is scheduled to ship on 1/19. I ask if partial shipment will be made for the first three parts. They say no partial shipments are possible. They advised that the option is available to remove the late part from the order. I did not respond because I have already indicated previously that I want the parts to be delivered, and I accepted the 1/19/22 delivery date. No further contact was had until, three days later (1/14/22 - exactly at the close of their business hours), I receive an e-mail indicating that my order has been canceled! The reason given for cancellation is "we have made multiple attempts to contact you through e-mail or phone about an issue that requires your attention." This is absolutely false. There was no attempt to contact me whatsoever after the last e-mail correspondence, and certainly no indication that my order was in jeopardy of being canceled. I find it particularly shady that the cancellation message was sent within minutes of their closing time on a Friday night (5:04pm PST). Also that their "Contact Us" method does not allow for regular e-mail correspondence, i.e., a record of communications. Rather, you must fill out a form each time and may not respond directly to their replies. Seems like a business that does not desire to provide any customer service at all.

On 9/14, I called Honda Parts Now. Phone was answered and I asked to speak to the Service Department. I told the service man that I had a new Honda Passport 2021 and needed a Trailer Hitch for my car so that I could attach an ebike rack. I was given a part number of 0*** and ordered this part. Upon receipt of the order, I discovered that I was sent a Harness for my car instead of the Hitch I requested. I contact the Service Department and was told to go online and submit a RMA request which I did. A day later I received an email from Honda Parts Now saying my request was denied because it was an electrical part and electrical parts could not be returned. I again phoned service and spoke with a service person who told yes since I ordered the wrong part, I could not return it because it was an electrical part. I was transferred to *** who is a parts supervisor. He told me again that since I ordered the wrong part it could not be returned. When I told him that the part number was given to me by a service person he told me that was not possible because they were instructed not to give out part numbers. I asked him how I could have gotten a part number without asking. He asked for proof of conversation. Other than a recording of phone call I could not produce evidence. I told him that this was bad business and he hung up on me. I contact VISA to dispute the $168.00 charge on my account. They sent a dispute claim to the company and was told by the company that since I ordered the wrong part the charge was valid. The charge was again charged to my account. On November 1, I contacted Honda Parts Now and ask to speak to the Parts Manager - Joe. He again said that since I ordered the wrong part and they would not allow the return or refund. I ordered the part number that was given to me on the phone by the service department. I feel that this company owes me the return of the money because I was given the wrong part to order.

I ordered some parts for my truck in December with ***. Order number ***. I pulled the part number from the actual part. The 'manufacturer' replaced that part with a different part number. I received the parts, and they did NOT work on my vehicle. I returned them after fighting with *** that it was not my fault the 'replacement' part number didn't fit my vehicle. One RMA manager re-issued the return request with reason of 'wrong parts' instead of the original and incorrect reason of 'No longer needs'. I returned the parts, at this company's expense. They received the parts on 1/4/2022. 7 business days later I was wondering where my credit was. I called back in and the RMA manager took care of the credit the next business day. Come to find out, they charged me a 20% restocking fee even though the only reason I returned the parts was because the 'replacement' part number didn't fit my vehicle. I called back in, and spoke to another 'manager' in RMA called '***'. He said the RMA paperwork said I would be charged a 20% restocking fee, and I said it actually says 'if applicable', and I don't think it is 'applicable' if the reason I returned the parts was because the 'replacement' doesn't fit the vehicle. We went back and forth for a while, then I said I want to speak to someone else, like his boss. He said he didn't have a boss and I said he didn't sound like the CEO and I wanted to speak to his boss. He was a horrible person! You should NEVER buy anything from this fly by night unethical 'company'. I use the word 'company' loosely because they have nothing about the CEO's in their website, they charge 20% restocking fees ($86.89) even when the buyer didn't order the wrong parts but they replaced them with a different part number. Their *** address that I returned the parts to is ***. They are an unscrupulous company and nobody should deal with them, ever!

Date of purchase 1/6/22 Online order Purchased a steering wheel cover for a 2008 civic si 4dr from this site after not being able to purchase from a local dealer because they could no longer get it. There are two covers available, one was a two spoke and one a 3 spoke. When i decoded the vin on their site it showed the 2 spoke cover fit the car vs the 3 spoke i needed. After looking at other sites and coming back to this one i decided to order the photo and description of the 3 spoke wheel (pictured) which says it fits [protected] civics. When it finally arrived, the part number was correct but it stated 2 door which usually has the 2 spoke wheel. Sure enough that was what was inside. So i got a part that did not match the photo on their site. Called Customer service and they opened a rma. On 1/21 i got email asking for photos. Sent photos and documentation on 1/22. Heard nothing until 1/26 when i sent a follow-up email and later in the day i got a response that i would need to pay shipping and 20% restocking and could be credited the 20%when i ordered the correct part. I asked what the correct part would be and was told had to go to customer service. Again, i went to the site and put in my vin and it shows the 2 spoke wheel fits the car even though i know it does not and the site lets me add to cart. After 3 conversations with *** a RMA manger, he tells me that they can not get the correct cover for the car. I explain the photos and description must not be correct on their site and the fact that i put in the vin and it showed the part fit. I was told that i would need to go back and clear out original search info and put in the vin again later under a details screen in order for the sytem to show it would not fit or i should just call to verify. I agree to disagree with *** and feel that there site is misleading by the descriptions and photos. How am i as a customer to know that i need to clear out info from a prior visit for the site to work.

Summary: I purchased an OEM replacement radiator for my 2000 Honda Accord EX through HondaPartsNow.com (part of Genuine Parts Giant) on 9/27 (order***). Visually the part had no apparent damage/defect. However, when installed, the radiator leaked. HondaPartsNow.com sent a second radiator after instructions and a pre-paid label to return the first order. Like the first part, this radiator also had no visible damage or defects but also leaked. The company refuses to accept the part back and refund my payment. 1. On 9/27 I ordered a replacement radiator for my 2000 Honda Accord. The order number was***. When the radiator arrived on 10/6, I visually inspected it for damage and did not identify any sign of damage to the part. The part was installed and the coolant system charged with fresh coolant according to manufacturer instructions (Honda official shop manual). After driving the car for ~ 10 miles, it was apparent that the radiator was leaking. I completed the RMA request on 10/19, had the installed radiator inspected by my local Honda dealer service center (Rusty Wallace Honda Knoxville, TN), and sent the resultant diagnostic report that confirmed the radiator damage in the lower core. I was provided return instructions and the pre-paid shipping label on 11/2. The radiator was shipped back by UPS on 11/2. A replacement radiator was shipped to me and arrived on 11/7. It was visually inspected for damage (again no damage was visible) and installed. The car was again driven for ~ 10 miles and it was apparent that the new radiator (replacement order***-1) was also leaking coolant. An RMA request was submitted (this time for a return and refund) on 11/11. HondaPartsNow.com responded with an email (dated 11/16) stating that because the part had been installed, it was only eligible for a replacement. phoned the customer service line and spoke with Carlos. My request for a refund was denied.

On July 1, 2022, I ordered a driver's side sun visor for my 2015 Honda *** from *** Including tax and shipping, the part cost me $136. My invoice number is ***. The part is Part No. *** I used their website tool to confirm that the part I ordered fit my vehicle. The site offered two versions of the part - a lighter-colored "***" part and a darker colored "***" part. The "A" part matched my car, and this is what I ordered. On July 7, the company shipped the part. It arrived at my house a few days later, July 11. The visor was shipped in two open, unsealed plastic bags, packaged in a *** Priority Mail box, with no paperwork or invoices. When I opened the box, I could tell immediately that the part was the wrong color - too dark for my car's interior. However, the outer bag was mislabeled as Part "A," which I ordered. Comparing to their website, it is clear *** mistakenly sent me the incorrect part. I immediately filed for an exchange through their website, requesting that they send me the correct part and allow me to send them back the incorrect part. The company responded and requested photos of the part. I provided them with photos of the part (including comparing it to my car's interior), the unsealed bags, and the priority mail box. After reviewing the photos, the company declined my request for an exchange, on the grounds that I had opened/unsealed the part - even though the part was never sealed and was sent to me in two open plastic bags. I had a live chat with a representative and a phone call with a different representative to plead my case. They reviewed again and again declined my request for an exchange, again citing that the product had been opened/unsealed. All I want is for the company to exchange the part they incorrectly sent me for the correct part. I've attached the photos I sent the company, a screenshot of the parts on their site, and emails documenting my request for an exchange.

We ordered 4 Civic wheel covers from HondaPartsNow.com & when received 1 of the 4 covers had damaged box & cover. The 1st email we received from HPN regarding our recent order for these wheel covers was received on 2-17-22stating: If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. We cannot be held liable for FedEx, guarantees. Please contact FedEx (***), for inquiries.. It was mistakenly listed after HPN's web site Return Policy- I found this Policy after contacting HPN on 3-16-22 Regarding the FedEx requirement for claim forms. HPN Damaged item Return Policies On Site: Return Policy RMA - Return Merchandise Authorization HondaPartsNow.com makes every effort to ensure all items in a customer's order are delivered undamaged and in excellent condition. Please make sure to inspect your package upon delivery and notify us immediately about any missing, damaged, or incorrect items. If we are not notified of any problems with your package within 5 business days of delivery, then it is assumed your items arrived in good condition and HondaPartsNow.com is no longer liable for damaged, missing, or incorrect items. We are not responsible for any installation or service costs. Tried FedEx as directed in email from HPN ON: 2-20,2-26,3-8,3-14-22-FedEx final email statement: Prior to resolving a claim with a party other than the shipper, FedEx requires written and signed authorization by the shipper waiving their right to pursue a claim. Please provide written and signed authorization from the shipper relinquishing their right to pursue a claim. Contacted HPN on 3-16,3-18,3-26,3-29,3-30,4-1-22. They submitted RMA to FedEx-***, we believe due to delay (FedEx 5 days). Our delay in contacting HPN for RMA due to their policy in 1st email received. Numerous calls to FedEx HPN. Email states 1 Policy, Web site states a different policy! We followed 1st policy we received email 2-17-22

I originally ordered part number #XX-XX-X-XXX-XXX aluminum running boards. I was sent two black plastic running boards with no aluminum parts. The description of the product on their website states " this broadened step surface made of brushed and anodized aluminum is the perfect accent to your *** So I called the manager of returns *** and he told me it didn't come with aluminum parts he said it would be extra for those. So I paid *** plus *** for shipping only to be told what I ordered doesn't include what it says it does. I was extremely aggravated and was told I return them at my own costs which then I would be out almost *** after shipping back this literally made no sense. The only resolution they offered was to pay another *** including shipping costs) for the extra aluminum pieces. The manager *** ended up hanging up on me when I explained how ridiculous that was. I then got in touch it's another supervisor *** who told me if I sent them back they would not charge me a restocking fee but I would have to ship back myself. I was so mad but figured something was better then nothing. I shipped them via UPS and shortly after the pieces arrived I received a message stating the return was denied. I called immediately and they said the package wasn't the original packaging. I shipped it back in the same box with the packaging they sent plus extra for fear something would happen. When I called to get details they said the box and boards were damaged. They asked if I sent the box back with a hole in it. How would I have sent through UPS a box with a huge hole in it? UPS would never have taken that it literally made no sense. Their person "***" signed for it at the returns center. Why would someone sign for a damaged package so now I'm out *** and I'm just supposed to accept this? No way, don't ever buy from this site they are total crooks and this was a complete scam. Product_Or_Service: Aluminum Running Board x2 Order_Number:

Let me start by saying that I am a good customer of this online parts reseller and have done business through the hondapartsnow website since Aug 2013. I have ordered parts totaling $*** over these past 9 yrs. Having said that I am totally surprised and appalled at how poorly their customer service (RMA Dept) has treated me with one of my latest parts orders. On 12/21 I placed a large order ($935.07) for a Honda windshield and 10 accompanying small parts (molding, dam, seals, fasteners, etc). The windshield was not shipped until Jan 13, 2022 via Fedex freight and did not arrive until Jan 31, 2022. When the freight delivery arrived I noticed that on the truck, the very large honda custom windshield box had heavy damage and was broken open all along the top and right side. I took plenty of photos of the damaged and opened box while it was still sitting on the truck. I asked the driver to record the damaged box on the bill of lading along with his driver id number. I accepted the shipment; however, later on I fully opened the large shipping box to fully inspect the contents, I saw the packing list listed both the windshield as well as all the 10 small accompanying parts. However, the 10 small parts were missing. I filed an RMA claim for the 10 missing parts (valued at $214.95) the next day (02/01/2022). I provided all the photos of the box and contents. I also provided a photo of the bill of lading showing "Box Damage". The RMA Dept said they would contact the dealer to see if the small parts were left behind. This is the same status I received daily for the next 3 weeks. The RMA Dept said they only contact dealers via email and weren't getting a response. I called and spoke to Clint in RMA Dept on Feb 22. He said he would escalate to upper management. I received this response: "We received your delivery receipt from FedEx for this order and upon review we do not see anything marked saying it was short(missing) parts. unfortunately your RMA will be denied."

On 6/15/22, I placed an order for a new rear bumper from ***.com (order ***) and it was confirmed and approved on 6/16. On 6/17, I was charged $*** and was told the part was shipped that day. It did not arrive as it was scheduled for on 6/23 so I called *** at *** to ask about the package. They stated they never received it from the parts dealer so I then called ***. The person I called had to call their warehouse, who confirmed there was no movement. They asked if I wanted a replacement or refund for the part if it was lost and I said replacement. I was told I would receive an email by the end of the day to confirm the status. I never received an email so I called back on 6/27 to check. I got the same run around as before. I called again on the same day, later in the day, to try to get an update and got the same run around. Meanwhile, *** still claimed they never received the package. On 6/28, I called again to ask about the package and still got the same run around, but I asked to receive a refund instead of a replacement and not IF the package was missing, as it clearly was at this point, but just for a refund period. I didn't receive a confirmation that day either so I called back twice the next day, 6/29, at which point a rep sent me a generic email to confirm I requested a refund (the first call I made this day disconnected). At this point, I stopped calling and they started to communicate via their web portal (I can share the trail of emails but they never emailed me directly). They confirmed an RMA refund request was process but that they needed to wait to see if the package shipped. On 7/7, *** picked up the package and it arrived 7/8. I sent them a message to reaffirm my request for a refund and they changed the status to "No longer needed" and are now requesting I return the part at my expense and pay a hefty 20% restocking fee. Also, the return policy was never made clear before the request.

My vehicle was in repair at my local dealership (***) for a ABS warning light. The dealership informed me that the part was on backorder (ABS Module). I informed them that I could probably find one on line and they told me if I did then they would install it. I found the part at this business on line using my VIN and ordered it on 4/13 for $***) and it arrived faster than I expected. I took the part to the dealership and they called me 2 days later to inform me that the part was not new but used and it was reading faults and was already programmed. ABS modules are not pre-programmed and don't get programmed until it is installed on the vehicle. I contacted Parts Giant and informed them about this and they said they would issue an RMA for replacement. I received an email from them saying they needed a diagnostic report which the dealership did give me and I forwarded it to Parts Giant. The report showed vehicle ID with VIN and gave the codes showing the faults. According to Parts Giant this is not good enough and according to the dealership they do not bench test parts they have to go by what the system tells them. I have gone to this dealership 3 times and talked with service advisors and the Service Manager. I have sent all information that I gathered to Parts Giant and this is still not good enough for them. On one email they said they sent diagnostic report to the dealership, which I don't understand because I purchased from Parts Giant not a dealership. After a week on the last email I inquired about my RMA and they again want to keep saying they need diagnostic report which I have emailed to them several times. I have had it with this company and I have already received forms from the *** for the State of *** to fill out if *** can not help me resolve this issue. This company should not be treating consumers this way. If you sell a faulty product then you should take ownership and take care of your customers.

Ordered Parts for truck $55 shipping alone was $16. Placed order on 5/30 with delivery date of 6/2-6/6. Have followed up with company 3 weeks in a row and every time they have lied to me that I was waiting on 1 part waiting to come from GM and always told me it would be in next day or so I we will ship out parts. Every time I called on new delivery date they would say oh part was delayed and a new delivery date is coming and they would email me with update which never comes! So last week I spoke with a very rude and uninformed processing manager which I was transferred to by tracking department. She then informed me for the 4th time my order is pending a part and again same lie story of waiting on part and will have tomorrow will send email which NEVER COMES! So I decided after speaking with horrible processing manager I would forgo the last part and get a refund for the 1 part I was waiting for and have them ship out the 5 other parts instead she told me she would ship it immediately that day and process a refund for last part that was last Monday 6/13/22. She said parts would ship out following day since I approved shipping and I would receive tracking next day 6/14/22. So again was lied to again for a 5th time about my order and nothing has shipped and no update given by email. Order says processing since 5/30 pretty sad for order 6 small parts for my truck that showed were INSTOCK and ready to ship here we are almost a month out and still no parts and my money and shipping I still have to pay for $16 for 3wks of waiting! Pretty unacceptable and calling company and speaking to managers or customer service is a mute point due to last 5 attempts have been lied to. Called again today and tracking people said will ship tomorrow but like the previous 5 phone calls I'm not counting on it! DO NOT waste your $$ on GM PARTS with this company it is not customer oriented or friendly would not want anyone to go through this for a month for 6 small parts! Use LMC or GM direct

We ordered over *** in car parts for which the parts were never received and no refund was issued. We ordered *** worth of car parts on 1/13 (order number CHNXXXXX) for which we never received the parts. The Company claims to have shipped the parts using FedEx for which FedEx claims the package was delivered on 1/29 to our home address. We have a Google nest as well as a Grandparent who was home all day watching our child which support that no package was received. When the package was not received we immediately submitted an RMA request (CHNXXXXX) with Genuine Parts Inc. (***) on 1/31. Additionally we reached out to Fedex to see if the package was delivered to the wrong location for which they could not provide any details and said that the business who shipped the parts would have to reach out directly. We were informed by Genuine Parts that they reach out to Fedex for which Fedex just stated the package was delivered. No claim was ever filed by Genuine Parts Inc. with Fedex and they just accepted FedEx saying they delivered the parts as fact that we received the parts. Upon further investigation into FedEx's policy, any product valued at over *** requires signature. Based on the tracking details (FedEx. Tracking No.: XXXXXXXXXXXX) the package did not require signature which means that the value indicated on the package by Genuine Parts Inc. did not indicate a value of over *** which would be inaccurate as we purchased over *** worth of product. We immediately disputed the charge with our Credit Card Company who is investigating the matter but currently they are also pointing to the fact that FedEx says they delivered the package. In short, we are out *** with no parts to show, Genuine Parts pointing the finger at FedEx, FedEx pointing the finger at Genuine Parts, and the credit card Company pointing the finger at FedEx. All would have been resolved if the package required a signature for which it should have when Genuine Parts shipped the package. We have spoken to multiple customer service representatives at Genuine Parts for which they have no interest fulfilling their end of the agreement of providing us the *** worth of parts or resolving the issue (i.e. raising the issue further with FedEx). I have attached many the documents of the exchanges as well as the FedEx policy.

Found out part that was bought from company is a faulty part. They would not issue me a refund and wanted a diagnostic proof that the part is bad. Purchasrd O2 sensor part #*** on 7/30 cost was $121.04 charged from my debit card. Order #***. Received order on 8/3. Indtalled part the next day. The drive cycle for my car takes 3-5 days or a 300 mile drive time. After completing multiple drive cycles. The O2 sensor was not responding to my car. I know it's the O2 sensor because a week before purchasing the part a had a diagnostic done on the car. They let me know everything checks out fine just need a new 02 sensor. I then contacted Genuine Parts Giant, Inc. They gave me two choices only. Option 1: Visit your local dealer's service department to confirm the defect in a written diagnostic report. Please send the diagnostic report to ***. Then we will issue an RMA to return the item for replacement. Option 2: Contact us for certified proof of purchase to provide your local dealer where you can have the part warrantied locally. I decided to go with option two because a diagnostic would cost me the same price as purchasing a new 02 sensor. They sent me proof of purchase. After calling multiple dealerships I finally found out only Quality GMC does warranties on parts purchased online. They let me know they only do warranties from GM approved websites. They said Genuine Parts Giant, Inc. Is not a GM approved website and will not do warranties for them because they are pretty much a third party website. Therefore, I contacted them again letting them know the issue. I offered to send the product back in the original packaging and still gave me only 1 option I can not afford. They said "Our parts are shipped out from GM authorize parts facilities and come with all the exact same warranties and quality as the parts you obtain at your local dealership. Please note that all dealerships are independently owned and may operate differently than others. We can help you warranty the part with a diagnostic report but we will not be able to issue a refund as it beyond the defective time frame which is five days from the delivery day." My proof that this is the O2 sensor is the drive cycle will not reset and I have now driven a 1000 miles. Also my drive cycle takes up to 5 days. Also the warranty they are taking about does not exist at any dealerships in NM. I asked for a refund again they denied me again. The return policy says up to thirty days and I'm getting denied. I want my money back for a faulty product that they gave me.