JP Auto
reviews and complaints

I ordered these headlights for my 2010 Toyota Yaris. I was so excited about replacing my original yellowed-out headlights and after taking apart the front of my car and starting with the driver's side light I quickly realized that the lights that were sent were one port short for the existing lights I have and the turn signal port was not the correct size for my wiring harness. These were not the right part for my car.

I went to your sight to print a return ticket and the full purchase price was not refunded. the amount paid at the time of purchase was just over $115 and the refund amount was just over $82. I believe that I should not be charged to return parts that were incorrect for my car.

I attempted to call both of the customer service numbers provided on your sight and one was no longer in service and the other appears to be busy 24 hours a day. I have confidence you will correct the refund amount and thank you for your time.

On June 8, I placed an order to purchase two headlights for my Toyota Prius. Order # 269319. I bought a product from them and it turned out to be the wrong one that fits my car. I returned it, but did not receive any money for returning the item. I tried to contact them several times by sending them a message from the site, but when they found out about my problem, they no longer contacted me, they answered my messages. Don't buy anything from them if you don't want to waste your nerves and money!

Bought off Amazon. Drivers side headlight lamp. the stock bulb that came with it is NOT bright enough like the OEM stock bulb. I bought this for my daughters car and I don't feel it's safe for her as it's hard to see. It says on Amazon's website. Exact OEM replacement and No Modification Needed. this is NOT true. Trying to get a hold of this company isn't working. I need to know can I replace the bulb with the stock Mazda OEM light bulb that's brighter. will this new assembly take the new bulb

I ordered headlights for my 2014 *** Tacoma back in February 16 , however, when received and ready for installation the headlights would not fit. It appears to be the wrong headlights and did not fit the brackets. I paid around *** for these. I tried calling the number provided but no one answers. tracking 3 is ***. Invoice number ***.

purchase June 8 Order# *** I ordered two headlamps on this order, the passenger side is defective. Although they indicate they accept returns, I cannot return the defective lamp unless they send me a replacement to install. Multiple emails to their business and three separate attempts to have them respond to my question or inquiry about a warranty exchange have been ignored.

We ordered some Struts from them and we went to return them as they were they wrong struts and was told that this item was non returnable No where when ordering does it say that you cannot return and item. I have tried messageing them throught their message Centerr and got no response and you can find a telephone number to contact them. The Struts were $152.10 all I want to do it return them and get my money back!

I have been trying to contact the company since Oct 1,2020 about returning an item. They have a 30-day return policy . I have tried to call them but get message that mailbox is full. I have emailed them based on the email on their website but no response. I have left multiple messages on their website via my account but no response. Amazon.com shows many complaints about this issue also; however, I ordered the product on their website and not on Amazon

On January 21 I ordered a 2007 *** F150 Tail Light Assembly (right passenger side) from JP Auto. The cost with s/h was $43.82. The part arrived on or about the 25th of January. Unfortunately, I ordered the wrong light. I returned the item through *** and got notification that JP Auto had received the item on Feb. 3, 2021, tracking #*** but I have never received a credit for the returned merchandise. I have called them repeatedly, only to receive a recording saying the mailbox is full. Very disappointed and want my money back.

I ordered a pair of headlights for my 2012 GMC Terrain on June 15. The right side assembly seal is defective. This part is under a one year warranty. It was ordered through ***. They referred me directly to JP because it involves a warranty. I have called the contact number listed for JP and an *** supervisor also tried calling. No answer. I have sent two email within any response. This *** Order # is: ***. The order was placed on June 15. It was shipped on June 16. The total purchase price was $316.77.

I ordered part# JP0103814 - 2013 Nissan Altima Sedan 4 Door Headlight Assembly Halogen Smoke Housing Left Driver Side for my car. Price $86.71. It is the wrong headlight for my car's make and model. My car requires the HID headlight, which JP Auto does not carry and is only available from Nissan direct. I have submitted 2 return requests within 10 days apart. No response from the business to return this part and get a credit. Product is in the box ready to return. Phone# listed under ComplaintsBoard.com is "full" and cannot accept messages. Online message took a week to respond and only told me to submit a return request.

I ordered a pair of auto headlights on ***. website on December 7,2020 (order #***) and received them promptly. Unfortunately they didn't work out. I printed out the return label and mailed them back. On the instructions it was indicated that the return must be before Jan 16, 2021 which it was. I have tried to follow up with jpauto to find out about the status of the return. The only communication I have received is an automated reply saying the return was too old to process. There is no way of contacting this company-an email address is a standard form which I've received no response. The phone number I try says mailbox full.

On January 18th I ordered a set of tail lights from jpauto.com in the grand total amount of $231.17. When they arrived via UPS, the box was undamaged, as I opened the box, one of the tail lights was broken and missing a few shards that I was unable to find anywhere in the box. Leading me to believe that it was broken before it was ever boxed and shipped to my house. I took pictures of both the tail light and the box. I then read there return policy which I am within the guidelines to have my return request approved but they have failed to do so. I have emailed them on multiple occasions and I've only gotten one reply asking if I wanted a refund or a replacement but after I replied asking for a refund, I haven't gotten a reply.

The auto part shipped does not fit my 2004 Honda Accord- Left side -drivers door - Power, Glossy Black- as described on the web site. I have requested JP auto to provide detailed instructions on how to send/mail back the part. As Soon As Possible. I have requested JP auto to provide an RMA along with postal or shipping labeling and company instructions. Please refund the purchase to my card, the original method of payment. I submitted a claim for return via your site three different times on the Jan 29th, Feb4th and Feb 12th without receiving any feed back on the return. The web site does not have phone numbers to contact anyone or any detailed information on the specific detailed return process or policy. The "contact us" web form did not get any reply via the web form. The online chat tool did not get any reply. There is no working phone number which gets answered or has a functional voicemail. The phone number on the ComplaintsBoard.com site does not answer.

I ordered a left rear 06 *** Accord LED tail light on July 22.It was received, when the body work was finished on that left rear quarter panel we installed all the bulbs, and all the needed accessories from the damaged tail light that was removed. The Tail light from J.P. Auto was too long and stuck out past the side body lines. I returned it on August 10 via *** It was received by J.P. Auto on August 17. at *** PM and signed for by FFIN. The *** tracking number for that returned item is ***. Sent from ***. I did go to our Local *** Dealer and ordered the tail light for my *** $187.00 plus *** sales tax. It was made in *** it it was a perfect fit. I cannot suggest that the item they sent me was for my car or not but it did not fit. Perhaps it was for a later model. I called their phone number this morning and the recorded reply was: The number you called is not a working number. Their tai