General Electric Credit Union review: Fees and customer service

I am submitting a consumer complaint regarding the following:
GE Credit Union account that was assessed monthly inactivity fees and restrictions that prevent me from stopping fees or transferring/closing the account remotely.

Credit union: GE Credit Union
Account type: Savings (residual balance from auto loan payoff)
Account last 4: Reserved
My name / contact: Mike Norton, [protected]@yahoo.com, [protected]
Address on file (correct): 600 Donview Cir., Tipp City, OH 45371

Summary:

I paid off an auto loan early in 2024 (all payments on time). A remaining positive balance was moved into a savings account at the credit union.

I did not receive regular statements or emails regarding this account. I was not able to close the account when I called before the payoff.

I recently discovered the credit union has assessed $6/month inactivity fees since March 2025, totaling at least $60.

The credit union claims they sent an inactivity notice letter. I do not recall receiving it, and they confirm they have my correct address.

I was told the only way to stop fees is to reactivate the account in person at a branch, but I am not near one.

I was told I cannot transfer funds out online because the account is “inactive.” The credit union will close the account but will only reverse the last three fees.

I cannot even log into my account anymore after calling for a refund – so I cannot even see what they should have paid me versus what they did, and I cannot access statements or documents (like tax documents). Then I got a letter dated the same day (Feb 14, 2026) that my account was changed from inactive to active. So, they can activate my account over the phone to close it, but allegedly they cannot activate it over the phone and reinstate all of my fees.

I had to make 3 calls to just get the partial refund, and a manager ignored me and failed to address my concerns.