GearBest
reviews and complaints

Gearbest is a company that is based out of China. After conducting research, I am convinced that this firm is owned by one company or person who owns 5 other firms of different names but uses the same modus operandi. I have come across 11 different complaints by 11 people from all over the world that have had horrible experiences with Gearbest. So all those who are great profiles are definitely written by their staff or writers they employ to embellish them.

One customer from the US placed his first and last order and selected the slowest shipping option, but he did not realize that this meant that the order would be "mailed" from China. After waiting a month, he submitted a trouble ticket. They promptly informed him that no action would be taken until 45 days had passed. After 45 days, he still had not received his order and added to his ticket. He is now waiting for a refund.

Another customer had ordered an expensive item that did not ship for 1 week. A week later, tracking says "alert." He contacted them via online chat, and the agent told him he had an incorrect tracking number and gave a new tracking number. When he tracked it, this package was going to France, not the US where he lives. When he told them this and asked why he was lying, the agent replied "no" and ended the chat. He has since opened 3 tickets, and they ignore his concern with the lying agent, blame customs, and close the ticket.

One customer purchased an item from this store through his credit card and has been waiting a month. Eventually, he logged into his account to see what happened, and they're asking him for a scan of his personal ID and his credit card. He told them he is not comfortable scanning his ID and credit card for them and that they shouldn't have charged his credit card if they were not going to ship out the item he purchased. He is really disappointed as this seems to be a fraudulent site.

Another customer ordered a smartwatch from Gearbest, and first, when he paid for it, it said "error, go back and check the shipping address." And when he did, everything was correct. But at that moment, he had to go out with his brother, so he decided to just pay when he came back. After 10-15 minutes later, he got an email from his bank stating that he paid 83 dollars for a smartwatch from Gearbest, and he saw that 83 dollars was deducted from his account. So he was confused but decided to let it go.

In conclusion, Gearbest has received several complaints from customers all over the world. Some customers have had horrible experiences with Gearbest, while others have had good experiences. It is important to be cautious when shopping online and to research the company before making a purchase.

I recently had a frustrating experience with Gearbest/XBY. They advertised a flash sale on the Xiaomi Mi Notebook Pro, which I was excited to purchase. However, I placed my order in November 2018 and have yet to receive it.

I have contacted Gearbest multiple times about the status of my order, but each time they have given me different answers. They initially told me that my order would be shipped out within three days, but then later informed me that the item was out of stock.

I have seen the product become available on their website multiple times since my order, but each time I informed them of this, it quickly became out of stock again. They have given me various excuses for the delay, including supply issues and stopped production.

Despite my frustration, I have continued to wait for the item to become available again. Recently, I saw that it was in stock on their HK4 warehouse and requested that they send it to me as soon as possible. However, they informed me that the restock quantity was limited and that they were unable to fulfill my order.

Overall, my experience with Gearbest/XBY has been disappointing. While they have offered me compensation in the form of store credit, I would much rather receive the product that I ordered. I will continue to wait and hope that the item becomes available again, but I am not optimistic about my chances.

I bought a smartwatch with a magnetic charger from Gearbest for $49.99. Unfortunately, the charger was defective and wouldn't charge the watch. I had to send photos and a video of the defective charger to Gearbest. After some time, Gearbest finally deemed that the charger was defective and agreed to issue a replacement to be shipped within "3-5 business days and to be delivered within 10-25 business days after dispatch".

Over a month passed and I inquired about the progress. Someone who didn't take the time to read my inquiry requested a video and photos of the defective charger. I copied and pasted all previous correspondence back to them. They responded by saying they would reship the charger within "3-5 business days and to be delivered within 10-25 business days after dispatch".

Another 30 days passed and still no charger in sight. I again inquired about the charger, pointing out that over 2 months had passed since my first inquiry. Their answer was "As there maybe delay between the real stock and website updates. I have checked with our warehouse it is really not in stock now. Please wait 7 business days more for your order, but the exact date depends on our manufacturer... Thank you for your understanding and collaboration."

I was extremely frustrated with their response and told them that I was not being patient or understanding after this length of time. I was VERY disappointed with how my requests had been handled. There was no good reason why I did not have a working charger for my watch after over 2 months! Their customer service was terrible!

Their response was "Thanks for your message. We empathize with your situation. I have checked the stock of the item you have ordered, it is not in stock. We can not resend it for you. We can refund you instead USD 5 on your GB Wallet (store credit) and exceptionally reward you with extra points. You can use both your wallet and points to purchase your future products."

I was not satisfied with their offer of a $5 refund. I reminded them that I could not use the $49.99 watch that required the charger. I would only be satisfied if I was refunded $49.99 to my Paypal account, the method used to pay for the product.

I posted a complaint to many online review sites and received a response from Gearbest. They apologized for the inconvenience and offered me three possible solutions. The first was to return the item back to them, the second was to keep the item and accept a partial refund on Wallet (credit), and the third was to resend a replacement (No return). None of these solutions were reasonable or acceptable to me.

I suggested that they either send me a proper, totally functioning replacement charger (without any cost to me) as requested over 2 months ago or send me a new Oukitel A-29 smartwatch and required charger (without any cost to me) after verifying that the product actually functions properly for at least 2 days. I also suggested that they immediately refund my purchase price of $49.99 to my Paypal account and the shipping cost of returning the defective product with a tracking number so I can verify that it has been delivered.

After filing a dispute with Paypal, I finally received a full refund. It took 2 1/2 months of unfulfilled promises and ridiculous partial refund offers. In addition, they asked me to delete my reviews on resellerating, trustpilot, and sitejabber when I received the refund.

I hope none of my friends have to deal with a company like this!

Hey there, I just wanted to share my experience with Gearbest. I recently received my order, but it was a bit of a hassle to find the items I was looking for. I had to do a specific search for the model I needed, which was a bit frustrating. As for the products themselves, I have to say I was disappointed with my latest batch. I had to keep changing out the motors because each one was dead on arrival. This happened three times now, and the price has jumped up each time I ordered the same parts. It's been a couple of months between orders, so you can confirm this by looking at my orders.

However, I will say that purchasing the products was very convenient. I was able to use PayPal and convert the currency to Canadian dollars on the site, which was a nice surprise. As for the service, I didn't have any correspondence with the company for my last two orders, but I had to initiate it myself. The delivery time was also not good at all, taking well over two months.

If I had any suggestions to improve the service, it would be to have a phone number that customers can call for problems. It would be great if someone with authority could make refunds, returns, negotiate partial refunds, or fill orders that are missing parts. Basically, customer service needs to be improved by a factor of at least 1000%.

Overall, I hope Gearbest takes my suggestions into consideration. I've read some bad reviews about their company, but I gave them another try after my first problem was corrected through PayPal. The parts came in as ordered, and aside from the last batch of motors, they were of acceptable quality.

In terms of customer support, I had some back and forth with them regarding the dead motors. They offered to resend them for a fee, but I declined as the shipping cost would be more than the product cost. I made it clear that I wasn't looking for a warranty solution, but they still offered me a small percentage of the value of the item if I sent them back. This was insulting to me, as I had clearly stated that I had no interest in submitting a claim for the defective items.

Based on how they treated me, I doubt I'll be giving them any further business. I'll also be reposting this entire correspondence on various sites on the net. It's clear that they have no understanding of customer service and no honor in their dealings.

I recently had an experience with Gearbest and unfortunately, it was not a positive one. I had placed an order and after waiting for what seemed like an eternity, I had not received my items. I reached out to their customer support team and was met with a series of back and forth messages that left me feeling frustrated and dissatisfied.

The customer support team did try to help me by suggesting that I reconfirm my delivery address and contact my local post office. However, after doing everything they suggested, I still had not received my items. I requested a refund, but they insisted that I wait until the delivery deadline had passed before they could process it.

As the deadline approached, I still had not received my items and requested a refund again. This time, they offered me a partial refund to my original payment account or to my Gearbest wallet as store credit. I was disappointed that they did not take full responsibility for the situation and only offered a partial refund.

Overall, my experience with Gearbest was not a positive one. While their customer support team did try to help, the process was frustrating and time-consuming. I hope that they can improve their delivery and customer service processes in the future to avoid similar situations.

n is very important to us. We will reply to you as soon as possible." But nobody has replied yet. I need to know what to do with my broken phone. Thank you.

Gearbest Customer Support At: 06/26/2015 02:03:43 UTC
Dear PASQUALE, Thank you for your message. We understand your concern. We are sorry for the inconvenience caused. We have forwarded your issue to our technical department and they will reply to you within 24 hours. Please kindly wait for their reply. Thank you for your understanding. Hope you have a nice day. Best Regards
LouisGearbest Customer Service

PASQUALE At: 06/26/2015 08:16:15 UTC
Thank you for your answer. I will wait for the technical department reply. Have a nice day too.

Gearbest Customer Support At: 06/27/2015 02:25:28 UTC
Dear PASQUALE, Thank you for your message. We understand your concern. We are sorry for the inconvenience caused. We have forwarded your issue to our technical department and they will reply to you within 24 hours. Please kindly wait for their reply. Thank you for your understanding. Hope you have a nice day. Best Regards
LouisGearbest Customer Service

PASQUALE At: 06/27/2015 08:22:39 UTC
Thank you for your answer. I will wait for the technical department reply. Have a nice day too.

Gearbest Customer Support At: 06/28/2015 02:22:57 UTC
Dear PASQUALE, Thank you for your message. We understand your concern. We are sorry for the inconvenience caused. We have forwarded your issue to our technical department and they will reply to you within 24 hours. Please kindly wait for their reply. Thank you for your understanding. Hope you have a nice day. Best Regards
LouisGearbest Customer Service

PASQUALE At: 06/28/2015 08:22:39 UTC
Thank you for your answer. I will wait for the technical department reply. Have a nice day too.

Gearbest Customer Support At: 06/29/2015 02:22:57 UTC
Dear PASQUALE, Thank you for your message. We understand your concern. We are sorry for the inconvenience caused. We have forwarded your issue to our technical department and they will reply to you within 24 hours. Please kindly wait for their reply. Thank you for your understanding. Hope you have a nice day. Best Regards
LouisGearbest Customer Service

PASQUALE At: 06/29/2015 08:22:39 UTC
Thank you for your answer. I will wait for the technical department reply. Have a nice day too.

Gearbest Customer Support At: 06/30/2015 02:22:57 UTC
Dear PASQUALE, Thank you for your message. We understand your concern. We are sorry for the inconvenience caused. We have forwarded your issue to our technical department and they will reply to you within 24 hours. Please kindly wait for their reply. Thank you for your understanding. Hope you have a nice day. Best Regards
LouisGearbest Customer Service

PASQUALE At: 06/30/2015 08:22:39 UTC
Thank you for your answer. I will wait for the technical department reply. Have a nice day too.

Gearbest Customer Support At: 07/01/2015 02:22:57 UTC
Dear PASQUALE, Thank you for your message. We understand your concern. We are sorry for the inconvenience caused. We have forwarded your issue to our technical department and they will reply to you within 24 hours. Please kindly wait for their reply. Thank you for your understanding. Hope you have a nice day. Best Regards
LouisGearbest Customer Service

PASQUALE At: 07/01/2015 08:22:39 UTC
Thank you for your answer. I will wait for the technical department reply. Have a nice day too.

Gearbest Customer Support At: 07/02/2015 02:22:57 UTC
Dear PASQUALE, Thank you for your message. We understand your concern. We are sorry for the inconvenience caused. We have forwarded your issue to our technical department and they will reply to you within 24 hours. Please kindly wait for their reply. Thank you for your understanding. Hope you have a nice day. Best Regards
LouisGearbest Customer Service

PASQUALE At: 07/02/2015 08:22:39 UTC
Thank you for your answer. I will wait for the technical department reply. Have a nice day too.

Gearbest Customer Support At: 07/03/2015 02:22:57 UTC
Dear PASQUALE, Thank you for your message. We understand your concern. We are sorry for the inconvenience caused. We have forwarded your issue to our technical department and they will reply to you within 24 hours. Please kindly wait for their reply. Thank you for your understanding. Hope you have a nice day. Best Regards
LouisGearbest Customer Service

PASQUALE At: 07/03/2015 08:22:39 UTC
Thank you for your answer. I will wait for the technical department reply. Have a nice day too.

Gearbest Customer Support At: 07/04/2015 02:22:57 UTC
Dear PASQUALE, Thank you for your message. We understand your concern. We are sorry for the inconvenience caused. We have forwarded your issue to our technical department and they will reply to you within 24 hours. Please kindly wait for their reply. Thank you for your understanding. Hope you have a nice day. Best Regards
LouisGearbest Customer Service

PASQUALE At: 07/04/2015 08:22:39 UTC
Thank you for your answer. I will wait for the technical department reply. Have a nice day too.

Gearbest Customer Support At: 07/05/2015 02:22:57 UTC
Dear PASQUALE, Thank you for your message. We understand your concern. We are sorry for the inconvenience caused. We have forwarded your issue to our technical department and they will reply to you within 24 hours. Please kindly wait for their reply. Thank you for your understanding. Hope you have a nice day. Best Regards
LouisGearbest Customer Service

PASQUALE At: 07/05/2015 08:22:39 UTC
Thank you for your answer. I will wait for the technical department reply. Have a nice day too.

Gearbest Customer Support At: 07/06/2015 02:22:57 UTC
Dear PASQUALE, Thank you for your message. We understand your concern. We are sorry for the inconvenience caused. We have forwarded your issue to our technical department and they will reply to you within 24 hours. Please kindly wait for their reply. Thank you for your understanding. Hope you have a nice day. Best Regards
LouisGearbest Customer Service

PASQUALE At: 07/06/2015 08:22:39 UTC
Thank you for your answer. I will wait for the technical department reply. Have a nice day too.

Gearbest Customer Support At: 07/07/2015 02:22:57 UTC
Dear PASQUALE, Thank you for your message. We understand your concern. We are sorry for the inconvenience caused. We have forwarded your issue to our technical department and they will reply to you within 24 hours. Please kindly wait for their reply. Thank you for your understanding. Hope you have a nice day. Best Regards
LouisGearbest Customer Service

PASQUALE At: 07/07/2015 08:22:39 UTC
Thank you for your answer. I will wait for the technical department reply. Have a nice day too.

Gearbest Customer Support At: 07/08/2015 02:22:57 UTC
Dear PASQUALE, Thank you for your message. We understand your concern. We are sorry for the inconvenience caused. We have forwarded your issue to our technical department and they will reply to you within 24 hours. Please kindly wait for their reply. Thank you for your understanding. Hope you have a nice day. Best Regards
LouisGearbest Customer Service

PASQUALE At: 07/08/2015 08:22:39 UTC
Thank you for your answer. I will wait for the technical department reply. Have a nice day too.

Gearbest Customer Support At: 07/09/2015 02:22:57 UTC
Dear PASQUALE, Thank you for your message. We understand your concern. We are sorry for the inconvenience caused. We have forwarded your issue to our technical department and they will reply to you within 24 hours. Please kindly wait for their reply. Thank you for your understanding. Hope you have a nice day. Best Regards
LouisGearbest Customer Service

PASQUALE At: 07/09/2015 08:22:39 UTC
Thank you for your answer. I will wait for the technical department reply. Have a nice day too.

Gearbest Customer Support At: 07/10/2015 02:22:57 UTC
Dear PASQUALE, Thank you for your message. We understand your concern. We are sorry for the inconvenience caused. We have forwarded your issue to our technical department and they will reply to you within 24 hours. Please kindly wait for their reply. Thank you for your understanding. Hope you have a nice day. Best Regards
LouisGearbest Customer Service

PASQUALE At: 07/10/2015 08:22:39 UTC
Thank you for your answer. I will wait for the technical department reply. Have a nice day too.

Gearbest Customer Support At: 07/11/2015 02:22:57 UTC
Dear PASQUALE, Thank you for your message. We understand your concern. We are sorry for the inconvenience caused. We have forwarded your issue to our technical department and they will reply to you within 24 hours. Please kindly wait for their reply. Thank you for your understanding. Hope you have a nice day. Best Regards
LouisGearbest Customer Service

PASQUALE At: 07/11/2015 08:22:39 UTC
Thank you for your answer. I will wait for the technical department reply. Have a nice day too.

Gearbest Customer Support At: 07/12/2015 02:22:57 UTC
Dear PASQUALE, Thank you for your message. We understand your concern. We are sorry for the inconvenience caused. We have forwarded your issue to our technical department and they will reply to you within 24 hours. Please kindly wait for their reply. Thank you for your understanding. Hope you have a nice day. Best Regards
LouisGearbest Customer Service

PASQUALE At: 07/12/2015 08:22:39 UTC
Thank you for your answer. I will wait for the technical department reply. Have a nice day too.

Gearbest Customer Support At: 07/13/2015 02:22:57 UTC
Dear PASQUALE, Thank you for your message. We understand your concern. We are sorry for the inconvenience caused. We have forwarded your issue to our technical department and they will reply to you within

ffer you a 10% discount on your next purchase. We hope this solution is satisfactory for you.
Please let us know if you have any further questions or concerns.
Best Regards,
Rafael
Gearbest Customer Service
http://www.gearbest.com/

Joseph Ford At: 01/13/2016 08:20:45 UTC

Rafael,
I appreciate the offer, but it's not satisfactory. The batteries are not just slightly different, they are physically the wrong size, have the wrong mAH and have the wrong connector. The charger has the wrong connector, but it fits the batteries that were sent and the 6 jumper cables noted in the add to adapt the correct batteries to the charger didn't come either. Neither are for the V686G though. I ordered the correct items and you sent the wrong items. I just want the correct items I ordered. If you want the stuff you sent me then send postage so I can return them since it was not my fault. I know stuff happens. I just expect you to do right by me and get me what I ordered.
Regards,
Joseph Ford

Gearbest Customer Support At: 01/14/2016 06:30:22 UTC

Dear Joseph,
We apologize for any inconvenience caused.
We have checked with our supplier and we can send you the correct items you ordered. We will send you a new package with the correct items and you can keep the wrong items as a gift from us.
Please confirm your shipping address and we will send the new package as soon as possible.
Thank you for your patience and understanding.
Best Regards,
Rafael
Gearbest Customer Service
http://www.gearbest.com/

Joseph Ford At: 01/14/2016 09:15:34 UTC

Rafael,
Thank you for finally resolving this issue. My shipping address is:
1234 Main St.
Anytown, USA 12345
Regards,
Joseph Ford

Gearbest Customer Support At: 01/15/2016 05:50:12 UTC

Dear Joseph,
Thank you for confirming your shipping address.
We will send the new package as soon as possible and provide you with the tracking number once it is available.
Thank you for your patience and understanding.
Best Regards,
Rafael
Gearbest Customer Service
http://www.gearbest.com/

Joseph Ford At: 01/15/2016 08:30:45 UTC

Rafael,
Thank you for your help in resolving this issue. I appreciate your efforts and hope to have a better experience with Gearbest in the future.
Regards,
Joseph Ford

wait any longer. It's been more than a month since I returned the defective Xiaomi Mi Max phone. I have already sent you the tracking number and post receipt. Please let me know when I can expect my refund. I am very disappointed with your service and the quality of your product. I will never buy anything from your website again and will not recommend it to anyone. I hope you will resolve this issue as soon as possible.

Regards,
Hiren

Gearbest Customer Support At 12/29/2016 02:45:12 CST
Dear Hiren,

We apologize for the delay in processing your refund.
We have received your returned item and are currently processing your refund.
Please allow 3-7 working days for the refund to be processed and reflected in your account.
We appreciate your patience and understanding.

Best Regards
Jacinta
Gearbest Customer Service
http://www.gearbest.com/

do our best to help you solve this issue. However, we cannot cover the shipping fee for the return of the item. We apologize for any inconvenience this may cause.

If you choose to return the item, please follow the instructions provided in our previous message. Once we receive the item, we will exchange or offer a product refund back to your PayPal account, as long as the item does not exceed the 45 day money back guarantee limit.

Alternatively, we can offer you a partial refund on your GB wallet and extra points for future orders. Please refer to our previous message for more information on this option.

We understand your frustration with this situation and we apologize for any inconvenience caused. We hope to resolve this issue as soon as possible and appreciate your patience and understanding.

Best regards,

Gearbest Customer Service

pe At: 09/25/2015 03:20:12 UTC
Thank you for your response, Ayden. I appreciate your effort to resolve this issue. Please let me know once the phone is repaired and shipped back to me. Thank you.

Gearbest Customer Support At: 10/01/2015 09:35:22 UTC
Dear philippe,
Thank you for contacting Gearbest.
I am sorry for the delay in getting back to you.
We have received your returned item and we have checked it.
We are sorry to inform you that the item cannot be repaired.
We can offer you a partial refund of $50.00 on your GB wallet or $40.00 to your Paypal account.
Please let me know your decision.
Thank you for your understanding and patience.
Best Regards
Dylan

Philippe At: 10/01/2015 04:12:57 UTC
Dear Dylan, Thank you for your email. I would like to receive the partial refund of $40.00 to my Paypal account. Please let me know the details of the transaction. Thank you.

Gearbest Customer Support At: 10/02/2015 08:47:27 UTC
Dear philippe,
Thank you for contacting Gearbest.
We are sorry to hear that you want to receive a partial refund of $40.00 to your Paypal account.
We will process the refund for you as soon as possible.
Please kindly wait for a while.
Thank you so much for your kind understanding and patience.
Best Regards
Dylan

Philippe At: 10/02/2015 03:56:12 UTC
Thank you, Dylan. I appreciate your help. Please let me know once the refund is processed. Thank you.

Gearbest Customer Support At: 10/05/2015 08:50:32 UTC
Dear philippe,
Thank you for contacting Gearbest.
We are sorry for the delay in getting back to you.
We have processed the refund of $40.00 to your Paypal account.
Please kindly check your Paypal account and confirm the refund.
Thank you so much for your kind understanding and patience.
Best Regards
Dylan

Philippe At: 10/05/2015 03:42:17 UTC
Dear Dylan, Thank you for your email. I have checked my Paypal account and received the refund. Thank you for your help in resolving this issue. Best regards, Philippe.

Gearbest Customer Support At: 10/06/2015 09:20:15 UTC
Dear philippe,
Thank you for contacting Gearbest.
We are glad to hear that you have received the refund.
We apologize again for any inconvenience caused and thank you for your patience and understanding.
If you have any further questions or concerns, please do not hesitate to contact us.
Best Regards
Dylan

Overall, my experience with Gearbest has been disappointing. I had to deal with their customer service for four months and they did not honor their promises. I lost $225.00 dealing with this company. It took a lot of effort to get a partial refund of $40.00 to my Paypal account. I would not recommend this company to anyone.

I recently made an order on Gearbest for 3 vaping devices and some silicone rings to protect them. However, I am disappointed to say that my order is still processing even though I paid for it 2 days ago. I reached out to their support center yesterday, but I am still waiting for a response. This is my first time ordering from this site, and based on the reviews I have seen, I am not impressed with their service so far.

I understand that the time I have been waiting is not as long as some other reviews, but it is still frustrating to have to deal with these issues when ordering online. A reputable online store like Gearbest should not take so long to process an order or resolve any issues that may arise. It makes me wonder if they are truly the "best" as their name suggests.

Furthermore, I encountered some issues with the payment process. When I tried to pay via PayPal, there was an error on the page, and it appeared to be canceled. However, I still received an email confirming the purchase. I had to pay with my debit card instead, which was a hassle.

UPDATE: After posting my review, Gearbest finally responded to my message. They confirmed that they received my payment and will arrange for the shipment as soon as possible. I checked my order status, and it still says processing, but I am hopeful that everything will be resolved soon. I am increasing my rating for now, but I will update again once I receive my order.

UPDATE 2: Unfortunately, my order has been put on hold for a standard anti-fraud check by Gearbest. They requested personal information from me, including a photo of my ID and credit card, to verify that I am not a thief. While I understand the need for security measures, it is still a hassle to have to provide personal information to a stranger. I had to edit and send the required documents, which was time-consuming.

I think the issue may have been due to my country's mail system, which is unreliable, so I had to use a courier service in Miami under my friend's name. I informed Gearbest of this when I first messaged them, but they did not address it in their response. It is frustrating to deal with service negligence like this.

Overall, my experience with Gearbest has been disappointing so far. While I appreciate their efforts to ensure the safety of my order, the delays and issues I have encountered have been a hassle. I hope that they can improve their service in the future.

I have a lot to say about Gearbest, and I hope you'll bear with me as I share my experience. I was initially drawn to Gearbest because of their promise of "quality electronics at cheap price." However, I quickly learned that their products are cheap in quality as well as price.

I ordered a few items from Gearbest, including a dual sim tablet, a power bank, and a Bluetooth earpiece. It took a whopping 45 days for my order to arrive, but I was willing to overlook that since the shipping was free and the distance was far.

However, my disappointment with Gearbest only grew when I tried to create an account on the tablet using my Google account. The tablet kept telling me that my password was wrong, even though I knew it wasn't. When I logged into my Google account on my computer, I saw that a gadget with low security had attempted to sign in to my account and had been blocked. It became clear that the tablet had low security and was therefore unable to access Google Play.

I reached out to Gearbest for help, and they asked me to send a picture of the code number on the outer envelope. After that, they went silent for three days. When I followed up, they asked me to send another picture without specifying what they wanted to see. I asked for clarification, but they didn't respond for another two days.

When they finally did respond, they offered me three options: 1) send back the tablet within 40 days for a full refund (even though it had already been 45 days since I received it), 2) pay for a replacement tablet and shipping, or 3) accept a partial refund. The partial refund option was the only one that made sense for me, but it came with some major drawbacks. First, the money would be deposited into my "wallet" on Gearbest's site, meaning I could only use it to buy more products from them. Second, the amount they offered was less than a quarter of what I had paid for the tablet.

I proposed some changes to the partial refund option, asking for at least half of my money back and for the refund to be deposited into my account rather than their "wallet." However, I never received a response to my proposal.

To make matters worse, the accessories that came with the tablet also malfunctioned. It became clear that Gearbest's products are of extremely poor quality, and their customer service is just as bad. I can't understand how they can claim to sell good quality products and have good customer service when my experience was so terrible.

I can only assume that the positive reviews on their site are fake, written by Gearbest themselves to lure in unsuspecting customers. If you're looking to buy electronic products, I strongly advise you to look elsewhere. Don't waste your time and money on Gearbest's sub-standard products.

I recently ordered a tablet, stylus, and keyboard from Gearbest and was disappointed to find out that the keyboard was not in stock. It took me reaching out to customer service to find out what was going on with my order. They gave me the option to wait for the keyboard to come back in stock or choose a different one and pay more or receive a refund. I opted to have the tablet and stylus shipped right away and wait for the keyboard to come in stock. It took a week for my order to be processed and shipped, and I had to constantly message customer service to get updates.

After reading reviews online, I was skeptical about whether or not I would receive my order. However, I did receive a shipping notice and tracking number within the promised time frame. The tablet and stylus arrived in good condition, but the box had already been opened. I assume this was because Gearbest changes the default operating language to English.

I'm still waiting for the keyboard to arrive, but I'm happy with the products I've received so far. The customer service was responsive, but I wish they had been more proactive in keeping me updated on my order. Overall, I would say that Gearbest is an okay website to order from if you're looking for cheap gadgets. However, you need to be patient and ask questions to stay in the loop. I give Gearbest a 3/5 because my order wasn't made simple and it took longer than advertised to arrive.

I recently made a purchase from Gearbest.com, ordering two Walkera 250 Runners. The first one I received was absolutely beautiful and flew like a dream, very fast and surprisingly stable. However, the second one was a complete failure right out of the box. I set both of the Walkeras up exactly the same and flew the first one for a little over 11 minutes. The second one worked for about 10 seconds before it completely failed. I took off and it got about 12 to 15ft of altitude before nose diving completely unresponsive while it still had the same throttle I took off with, crashing to the ground less than 15 seconds in the air.

I submitted a ticket with Gearbest.com, but since it was an RC and not DOA out of the box, they assumed it was a user error. Their site advertises a 45-day money-back guarantee and 1-year free repairs. When you pull up the Walkera to purchase it, the 45-day money-back guarantee is right underneath the add to cart button. However, when I asked Gearbest.com about the warranty or the 1-year free repairs when I really needed it, they had a reason for me about why it's not covered. For me, it is because I bought an RC and the 45-day money-back and 1-year free repairs do not apply to ANY RCs they sell. They do NOT CARE about customer satisfaction, that is a straight-up lie.

I have been flying quads for over a year and I have an FAA License. I did not fail; the ECU or main FC Board did, and now thanks to their terrible customer service, I have to spend an additional $100 repairing the FC and OSD and then figuring out what made the quad unresponsive to begin with. I would advise anyone to stay away from Gearbest.com and stick with Amazon.com. Amazon pays for return shipping and they advance you the return. (You get the replacement before they get the returned item) Gearbest.com sucks, and I WILL NOT be ordering from them again or recommending them to anyone. I am putting in a complaint with Paypal.com today and plan on leaving bad reviews everywhere possible. You must also know that all return shipping is paid by you, the customer, and shipping to China is not cheap, and adding a tracking number to that is really not cheap. It would cost me almost $75 to ship my Walkera back with a tracking number. I bought my Walkeras on sale for $160.00, $75 is damn near half of what I paid for the thing, and they don't want you to use UPS, FedEx, or any other carrier than USPS. It is crazy dumb.

Update*** Gearbest is now requiring me to send them video footage that I cannot provide before they further figure out the problem. How am I supposed to get them a video of something that happened when we were not recording? How was I supposed to know after flying the first one that this one was going to go unresponsive and fall out of the sky? Under their Warranty and Return page, it says "Please send us clear picture or video of the defects in good lighting." I sent them three clear pictures of everything they asked for. Now they "Require" a video. What the heck is wrong with them? Very unprofessional website and customer service. I have kept all of my conversations with them, and I am even considering going after them for false advertisement since the Walkera page says there is a 45-day money-back guarantee. If they do not have a 45-day money-back guarantee on RCs, why would that be on the page of any RCs they sell? I know if I chose to go after the Chinese company, I would more than likely not get anywhere and end up just wasting more money and time. I even paid for insurance on my order to guarantee me a working product, yet it is defective. For me, Gearbest.com has shown that they are not reliable and really don't care about anything but getting paid, even at the cost of losing customers. I have spent around $1,000 US Dollars in this last month alone, and this is the first non-working RC I have purchased. I understand sometimes things are defective, that is expected when you shop online. However, the way the companies handle the defect and treat their customers defines them in my eyes. I guarantee Gearbest.com will not get any more money from me or anyone I know, and hopefully, after you've read this, you won't give them any of your money either. I am going to and recommend to you just pay more on Amazon.com and get reliable service and a customer service representative who does not copy and paste generic answers who will actually talk to you. You get what you pay for Gearbest.com epic failure.

***Update I changed this from one star to three. Gearbest did acknowledge I had bought a quad with a factory defect. They originally offered me $40 in store credit, or I could pay $90 and get a new one shipped to me. After going back and forth a bit, their final offer was $60 in store credit and $80 to replace. I had mine replaced, and I chalked it up to $40 shipping and $40 replacement. They did try to make sure that my issue was resolved. I just don't feel personally like I should have had to pay twice for an error or factory defect. I don't know how their customer service is on other non-RC items, so I won't say don't buy from them. I just will not buy any more RC merchandise from them.

I have to say, I had a pretty terrible experience with Gearbest. I was in need of a new phone after my old one took a tumble and ended up with a smashed screen. I had heard about Gearbest from some tech blogs and colleagues, and decided to give them a try. I found a phone I liked and ordered it with "Priority Line - IEEXP" with a delivery time between 7-15 working days.

The order was dispatched about a week later, which was understandable due to the Chinese new year. I received an email with pictures of two parcels with my name on them and tracking numbers. However, the parcels were "sent" from China but had Irish tracking numbers, which was strange.

I checked the tracking info in "My orders" for a few days and there were no updates. After some research, I found a website where I could track the parcels and found some interesting facts and "great" reviews of this company. The tracking was showing nothing until three days after the order was shipped. It was looking good, but then there were no changes for a few days.

I contacted support and things started to get interesting. I opened a ticket and got a reply from a person saying that they noticed there were no updates on the tracking info for one week and that it would be escalated with the shipping company. Then the "Please wait a bit more" thing started.

I was with an agent on the live chat for an update and was told that it takes 2-4 working days for the shipment to update. When I told them that 5 working days had passed and there were no updates, they said they would escalate it with their supervisor and I would be contacted within 12 hours. Three days later and no email.

I eventually got an email after complaining about it with the usual excuses and "Please wait a bit longer". As a proof of good will, Gearbest would give me 100 extra points, but I was still waiting for my order.

I went on live chat again and spoke with a different agent who told me the same old story: "We escalated this with the shipping company in our country and your country but no updates so far". I asked for the name of the company so I could contact them myself, but the agent didn't seem to know what they were talking about.

According to Gearbest, my order was shipped on the 5th, the 6th, and on the 14th, although there is some kind of record of the tracking number I was provided with before the 14th, so it seems that my order time travelled. It's a bit weird that the same order was dispatched on three different dates.

I decided to message Gearbest through PayPal, hoping I would get some proper information. I got a reply from a person who stated that deliveries with this shipper take between 10-25 working days. So, I was given the option to have my delivery in 7-15 working days, but the minimum is 10?

This was escalated to a claim and almost one week later, PayPal is still waiting for Gearbest's reply. Of course, their "lovely and helpful" support team will make it sound like it's our fault, we're stupid and liars.

And to top it all off, the invoice shows some value, not sure in which currency though, because there is no mention of it anywhere, but assuming it is the same currency as the original payment, it is way lower, about 15% of the real value. It seems it was due to a "system error"...

Of course, they care about their customers, so if things go really wrong, they offer you a refund of 30USD, in a 163 euro order.

Overall, I would not recommend Gearbest. The chances of being ripped off by this scam company are high, so I would suggest giving your money to charity instead if you want to lose it.

I gotta say, I was pretty hesitant to order from Gearbest. I mean, they didn't even have a phone number or address listed on their website. But, I took a chance and placed my order on December 17, 2015. And boy, was that a mistake.

First off, I was given a tracking number with my email order confirmation, but I haven't been able to track my order at all. Every time I tried to contact Gearbest through their support center page, nothing would happen. I couldn't even send my request for info. And every time I tried to contact them from their website, it said everyone was busy and to try again later. What kind of customer service is that?

But wait, it gets worse. The same day I placed my order, my credit card was compromised. Over $3,000 was charged to various online sites using my card. I order stuff online all the time and I've never had this problem before. I should have stuck to my personal guidelines when ordering online. Lesson learned, I guess.

I've been waiting for my order for months now and I haven't heard anything from Gearbest. I even got a letter from them through their site on February 29, 2016. They claim they shipped my order and gave me a tracking number, but I never received it. And now they're accusing me of being dishonest because of a chargeback dispute on my payment. Excuse me? I'm the one who got ripped off here.

It's now March 4, 2016 and I just received another email from Gearbest asking me to reply to their notice. It's the same exact letter they sent me before. I'm not holding my breath for a resolution at this point.

I just want to warn others about my experience with Gearbest. Don't make the same mistake I did. Stick to companies with good customer service and a proven track record.

I recently had an experience with Gearbest that left me feeling frustrated and disappointed. I had ordered two items on March 2nd, and after waiting for almost three weeks, I noticed that they had started shipping on very different days. This was unsettling, to say the least. The estimated delivery time was also absurd - 10-45 business days? That's over a month and a half! I reached out to their customer support team to inquire about the status of my order, but their responses were less than helpful.

One representative told me that the precise shipping time could be affected by factors such as customs, remote locations, peak shipping periods, holidays and festivals, inclement weather, and operational issues impacting the shipping company. Another representative told me that the delivery is slower with international surface mail, which is the cheapest and slowest shipping option in the checkout. They also mentioned that external factors such as remote locations, peak season, holidays and festivals, weather, and correspondence delay between customs' operations and post office could affect my delivery.

I was not satisfied with their responses, and I made it clear that I was sick of waiting. Tracking information on the order page hadn't changed in almost a month, and I had no idea where my items were. I demanded a refund of my payment immediately, or I would be forced to start a dispute with Paypal. The representative told me that the parcel was still on its way to me, and that most packages would arrive at their destination within 45 business days. However, a smaller percentage of orders could take up to 2-3 months to arrive due to weather, holidays, and peak season.

I was not happy with this response, and I made it clear that I would be leaving an unfavorable review of their site. The representative apologized for the inconvenience and thanked me for my patience and understanding. Overall, my experience with Gearbest was not a positive one. The estimated delivery time was far too long, and their customer support team was not helpful in resolving my issue. I would not recommend this site to anyone looking for a reliable and efficient shopping experience.

I recently had an experience with Gearbest that left me feeling frustrated and disappointed. I placed an order with them and unfortunately, I never received it. To make matters worse, they provided me with three different tracking numbers that turned out to be fake. I had to open a dispute with PayPal to get a full refund, which was a hassle and took up a lot of my time.

When I contacted Gearbest about the issue, they were slow to respond and didn't seem to take my concerns seriously. They kept telling me to wait patiently and that my order was on its way, but I never received any concrete information or updates. It was frustrating to feel like I was being ignored and brushed off.

Eventually, I was able to get my money back through PayPal, but it was a long and stressful process. I wouldn't recommend ordering from Gearbest based on my experience. It's disappointing to have such a negative experience with an online retailer, but unfortunately, it happens sometimes. I hope that Gearbest can improve their customer service and shipping processes in the future to avoid similar issues for other customers.

I gotta say, I wish I had read some of these reviews before I made my first purchase from Gearbest. Let me break it down for you: you buy something, they ship it, it arrives, and it works. That's what people call a good experience. But let me tell you, Gearbest barely even satisfied the contract of sale. They did what they were paid to do, but that's about it.

I ordered the WLToys V383 CP quad on February 1st for just over ?137 or $171. It was delivered by Yodal on February 16th, and the package looked fine from the outside. But when I opened it up, the polystyrene surround was broken in several places, indicating that the damage had occurred prior to shipping. The quad also didn't come with the usual warranty documentation, which made me think it might have been a returned item. When I took the quad out of the box, I found that the supplied LiPo battery had not been secured and had damaged the main control board and receiver. The battery had dings in it, which is illegal because LiPo batteries are restricted items and should be packed securely to prevent movement during transit. Gearbest also failed to declare that the package contained a substantial LiPo on the external packaging, which is also illegal. It's a good thing nothing worse happened, because if the battery had caught fire, it could have been a major international incident.

The damage to the quad was extensive, including bent servo pins and a ripped antenna. When I tried to test it, it was "Dead On Arrival." The control board wasn't bound to the transmitter, and any attempt to re-bind it failed. The control board is populated with very small surface mount devices, so it would be difficult to identify any broken tracks or damaged components.

I opened up a support ticket less than an hour after receiving the quad and provided pictures of the damage. The first response was from someone named Beverly, who apologized for any inconvenience but said my pictures weren't good enough. I reshot them at a higher resolution and forwarded them to Gearbest's support email address. This resulted in a second support ticket being generated and a second responder named Hela. Again, there was a copy and paste apology and two options: keep the DOA quad and receive a 15% compensation payment of store credit, or have a replacement control board sent to me to retro-fit. I chose option 2, but then Beverly said Gearbest hadn't received the pictures via email. I suggested she talk to Hela, who had received them just fine.

Hela then informed me that Gearbest was no longer willing to supply me with the replacement part and that I should accept the 15% store credit. I refused. Gearbest then offered me three options: keep the DOA quad and receive $40 worth of store credit, keep the DOA quad and receive a new replacement but pay an additional $130 for "handling costs," or return the DOA quad at my expense and receive a full refund in store credit subject to inspection. None of these options were viable, because sending a damaged LiPo internationally is very dangerous and highly illegal. Gearbest suggested I don't declare the battery but send the complete package flat rate without tracking, but many people have done this and their returned items never arrived.

I looked into sending the package back with international tracking (PayPal would insist on this), and it would cost ?120.15 or $149.80. Gearbest will only refund in store credit to a maximum value of $50. At this point, we had been going back and forth for a week and were no closer to finding a solution.

On February 24th, I decided to open a PayPal dispute against Gearbest. Gearbest responded once with a refund value of ?25, but this item cost ?137.18 and was DOA. I posted my experience on the Gearbest Support thread on RCGROUPS, and a Gearbest rep promised to investigate but never did.

I complied with Gearbest's requests, submitting photo and video evidence, but with every response, they changed the rules. I've dealt with many similar Chinese suppliers over the years, but Gearbest is the worst. They appear to be intentionally trying to avoid their responsibilities.

I paid good money for a product that should have worked on arrival, but it was dead on arrival due to Gearbest's negligence. Don't believe the BS that every item is meticulously inspected prior to shipment, because it's not. To add insult to injury, Gearbest expected me to pay even more money just to secure a small percentage of the price I'd already paid.

Today, March 3rd, PayPal upheld my claim against Gearbest and secured a full refund. It was an arduous process, and I had to supply written testimony from Royal Mail that the item was prohibited from being transported due to the poor condition of the contents.

To sum it up, if you're thinking about ordering from Gearbest, ask yourself if the risk of losing your money is worth the savings. If the answer is no, then remember: heads they win, tails you lose. I have no intention of ever visiting their site again, and if they keep this up, they'll likely lose their merchant status with financial intermediaries.

I made an order on Gearbest on November 4, 2011, for a dashcam that cost me $64.53 US. It was supposed to be delivered from a US distribution hub, but it arrived in Blaine, US on November 10th or 11th. Since I live in Vancouver, BC, I had to wait for several days before I could pick it up. However, the dashcam did not work properly from the start.

The on/off and menu buttons were not working properly, the built-in battery would not charge, and the built-in clock would not keep proper time. I strongly suspect that the item was a returned or refurbished item, even though it was sold as new.

After trying to fix it for a week, I sent a notice to Gearbest on November 28th that it was defective. However, there is no telephone contact on the website or business address. The only way to contact the company is through e-mail. They promise to respond to inquiries within 24 hours during a normal business day, i.e., not weekends.

Not having a response, I then sent Gearbest a second ticket on December 4, 2015, asking for a replacement unit. I sent a third ticket on December 7, 2015, asking them to respond to my previous requests. However, they never responded to any of my requests.

I sent a fourth ticket on December 9, 2015, via email, advising them that their product was not working and asking them to respond to my previous requests. This request was also never responded to. I sent another request on December 9, 2015, advising Gearbest again that the product was not working and asking them to respond. I also left them a message on the website Chat function, but there was no one available to answer the chat at the time. These requests were also never responded to.

I then sent Gearbest three e-mails via email list with PayPal on December 13, 2015, advising them that the item did not work and sending a video of it not working. However, these emails were also never responded to.

On December 15, 2011, I called the customer service telephone number from a promotional e-mail. However, this request was also never responded to.

Gearbest finally responded on December 16, 2015, saying that my order had been shipped, but they did not respond to the fact that the item did not work. I responded to them on December 17, 2011, advising that I had received the item, but I was looking to have the item replaced or my money refunded.

On December 20, 2011, Gearbest responded, saying that they wanted to work together to resolve the problem, rather than offering to replace the item or refund my money. They asked for particulars of what the problems were, even though I had already provided them.

On December 22, 2011, in response to their request, I advised them that the unit does not record, the battery does not seem to charge in the vehicle as it always displays low battery, the clock does not keep proper time, and the buttons don't work to operate the camera, the menu, to the on/off button unless I have it plugged into my computer, and then press it to reset the camera. I have tried several different speed micro SD cards, tried to find a firmware update, and have tried resetting the camera several times. There is not enough room to send a short video, so I sent a picture.

On December 22, 2011, in response to their request, I sent via email a video of the product not working.

Gearbest responded on December 23, 2011, saying that they would like to extend their apologies for the inconvenience. They asked me to provide clear pictures or video to prove that the item I received was defective. I sent a video of the unit not working to their email address.

On December 27, 2011, Gearbest responded, saying that I was outside the 45-day money-back guarantee, but I could send it back for free repair. They offered two possible solutions: return the item back to them in China, or keep the item and accept a partial refund on Wallet (credit). I confirmed with Gearbest on December 30, 2015, that I had requested a refund well within the 45-day period, and I wanted a money-back.

Gearbest responded on January 3, 2016, that I was outside the 45-day period, but they would offer a $12 credit on future purchases. I responded that I wanted a full refund and that I would pursue my complaint through PayPal.

Gearbest responded on January 5, 2016, that they would refund my PayPal account $19 US. I responded that I wanted a full refund of $64.53 US.

Gearbest responded on January 6, 2016, that the maximum they would refund was $20 US to my PayPal account. I responded that I would only accept a full refund.

Gearbest responded on January 8, 2016, advising that they would only offer a partial refund of $20 US, or I could pay to ship it to China, not the US, for a free repair. This was the best that they could do. I rejected their offer and requested that they honor their company's 45-day money-back guarantee and provide me with a full refund.

Gearbest responded on January 9, 2016, suggesting that I had not requested the item be returned within the 45-day period, that they would not provide a full refund, and they would only provide the two options previously mentioned. I rejected their offer and advised that I would continue with my complaint through PayPal.

In conclusion, I would strongly advise against doing business with Gearbest. In my 15 years of buying online, this is the absolutely worst company I have ever dealt with. By the way, there is nowhere on their website that states when returning a product, it has to be to China.

The seller is petty. He's been lying to me for a month but he hasn't sent anything. The people from customer support, where I made a ticket, defend the seller and drag out the solution. I want compensation for the things created

Good Day

I ordered vacuum brushes for my vacuum from Gearbest over a year ago, I have been messaging them over and over, no one seems to solve the problem, very poor service! I would like Gearbest to resend me my stuff as it was ordered last year and I need it. this is my order number
[protected] please do email me on [protected]@gmail.com

Please find a copy of messages sent

On the 10th January I bought a Xiaomi Redmi Note 9 on gearbest, I waited about 3 months for it to be dispatched but it was never available. So after waiting so long, I asked for the refund. The refund process was was complete on the 10th of March, and they told me it would take maximum 14 working days for me to receive. As that date passed, I emailed them again, and then they told me 30 working days. Today it is the 17th April, and still I have no refund nor answer about my money. They owe me 241.95$.

I have ordered 3 products at the Gearbest webshop on Feb. 10th. The order is insured and the shipping forwarder chosen was DHL. After several attempts to receive constructive information about reasons of delay and expected new shipping schedules I started making screenshots on the website regarding my ordered products. It seems that Flash Sale durations are simply prolonged even when announced to be ending in a certain time frame. Also the expected new shipping dates are simply shifted forward without any explanation. No solution is offered apart from offering to refund. I expect to get compensated for the fact of being misled. There is no human interaction that results in a personal dialog with their service department. The number of complaints online are numerous. I seek international legal action against the practices of Gearbest as a company.

I ordered and paid last december 25 this item in gearbest.com: imilab kw66 3d hd curved screen smartwatch. 2 weeks passed and my order has never been shipped. I tried to contact customer service but was told to wait for 2 weeks. Now that 2 weeks is due, I decided to cancel my order and demand a refund. Again im told to wait for another 2 weeks for them to process. I just felt im being deceived.

On sep. 14. 2020 have ordered and paid for product: XF808 wireless digital video baby monitor, it was an Order2 from whole purchase under number: 20091400987903519304, still didn't recieve it and money has been taken.
Tried to contact them, not answering.
Have tried to aply for refund but getting error: 32014, system busy, please try again later.

Pictures attached with details. Also sending a confirmation of purchase from paypal.

Would love to have that camera, my wife is pregnant and expecting baby in mid of December, but if it's not possible, than need a refund for the item.

Ive been purchased a
Xiaomi Mi 10 5G Smartphone 6.67 Inch Snapdragon 865 X55 Octa Core and still not shipped when the shipping time already passed..

the message from gearbest:
Dear Customer,

Thank you for your order from Top Achic Store.

Some of the products of our store have been set at wrong price with payment arranged and we have removed all the affected products.

We are working on this issue closely with our partners for a fast and optimal solution and will get back to you as soon as possible.

For meanwhile, you can make a refund by contacting us in case you want to cancel the order.

Thanks again for all your kindly understanding and sincerely apologize for any inconvenience caused.

I don't want a refund, I want the product.. lousy service by gearbest.

After numerous messages and pictures regarding a question any amateur familiar with 3D printing could answer I cannot get GEARBEST to understand.

I suspect they they have little knowledge of English and definitely no knowledge of the machine they have sold to me.

I ordered 2 products and paid. Never received. About 4 months already and they only give me excuses. No money back or my order. You cant't give bad reviews on the website unless you receive de order, so they are very smart. Other clients cant see if someone wants to complain and share.

I ordered a printer at gearbest and after i paid thru paypal and got a email from paypal as well as gear best that my product was payed for
Gearbest sent me a message 40 min later that my order has been successfully canceled
Why ?!?
Give my my money back then
I have been contacting them for 5 days straight
The Only thing they say is wait for 24 hour for a response i have been waiting more than 24.hours and still no help no money back nothing just a employe that copy and paste the same sentence over and over again
Its a scam company
A horrible experience from the first moment