Menu
Garcia Infiniti Customer Service Phone, Email, Contacts
Garcia Infiniti
reviews & complaints

Garcia Infiniti
reviews & complaints

Garcia Infiniti Complaints Summary

5 Resolved
12 Unresolved
Our verdict: When using services from Garcia Infiniti with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
File a complaint
Write a review
Verify
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Garcia Infiniti. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews

Garcia Infiniti complaints 17

Sort by:

Newest Garcia Infiniti reviews & complaints

ComplaintsBoard
H
7:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Garcia Infiniti Garcia infiniti fraud car dealer

I purchased a new car from Patrick Hornef and Patrick Rich from Garcia Infiniti in Albuquerque, NM. The next day the engine light came on and we found out that the engine was shot and needed to be rebuilt. Patrick Hornef response was "Not our problem." They happily took our money and didn't care one bit that they sold us a worthless hunk of metal. We were also told that they would refund us the $600+ dollars spent in their service department where it was misdiagnosed, but a refund was never given. All in all the worst car buying experience I have ever had. Never Ever recommended Garcia Infiniti they are fraud dealer

Read full review of Garcia Infiniti
View 0 more photos
Hide full review
ComplaintsBoard
M
6:47 pm EST

Garcia Infiniti Patrick rich and patrick hornef are scammer

I purchased a certified 2012 Infinit to Garcia on 12/29/16. Two weeks or so later when I had the fluids checked, the mechanic checking the fluids found a leak next to the transaxle case plug and a seal for the transaxle case. I informed the Sales Manager, Patrick Rich and he started swearing at me about how hard he busted his A## to get the deal done. That is problem one. Problem two is I tried to contact corporate 6 times over the course of 6 weeks to no avail. Problem three is that the transaxle fluid is in need of changing and if they indeed did an inspection, they should have found that. Before I even took it off the lot, a check engine light came on and the ignition coil needed to be replaced. Again, if they had done the inspection, they should have found it. I also have tried to contact the finance department to find out the expiration date of the certified warranty and in two weeks, I never heard back from them. I called for status on the repair numerous times on 1/16 and as of noon, Mountain time, they could not give me a status. At Noon, they had the vehicle in their possession for 5 hours.

Very bad customer and sales services Patrick Rich and Patrick Hornef, Personally recommended not to go garia infiniti they are scammer and treated there customer very badly they insane your family as well as you money, Thief of the picture is attached for reference never ever deal with this

Read full review of Garcia Infiniti
View 0 more photos
Hide full review
ComplaintsBoard
D
5:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Garcia Infiniti Fakes sales representatives patrick hornef and patrick rich

I rarely give negative reviews because I know that isolated incidents can occasionally arise. BUT, having been exposed to torturous attempted buying experiences on multiple occasions to spend over $48, 000, the whole experience screams of frustration, obstruction, delay and a general attitude of incompetence. My experience started with a telephone call with patrick to get answers to some questions about a "pre owned" new Infiniti. After a straight forward conversation I made an immediate offer, $1, 500, i.e. 3% below asking and said that I was prepared to go to the dealership within 3 days, certified cashiers check to buy. Two days later with no response, I called back and got an immediate, "we were about to call you - NO, we don't accept anything less than asking - full price only" I asked why no counter and was told this rock bottom no discussion. "OK, well, let me know if you would reconsider"-" NO, we don't negotiate." 1 week later I got a price change alert that they had dropped the price by $1000 - which was 500 more than my offer! So much for no negotiation or price change. So, with some dread I called again and spoke with patrick. Offered their full asking price-just wanted to wrap it up. Patrick as a salesman was was only playing games. I again stated that I would buy with no conditions other than seeing the car and a test drive. I asked for a sales/ contract agreement to ensure actual price and car details, fees etc. so no surprises. Never got this. After another week of repeated e mails, texts, calls, and I finally speak with the manager to get things done, and he tells me the car is sold! I am crushed and explain my frustrations. he is sympathetic and takes charge, finds out the car is NOT sold, so we are back on track. Due to some stupid rules, I can't buy the car in Albuquerque without paying Calif. tax even though I reside in Colorado and will pay tax, registration title fees etc. I have to ship the car to NM avoid CA sales tax, which at 9% is three times my burden in NM! So I ask can they ship and to the sales manger's credit he gets an email out and I get a fast quote, I agree with responding e mail, I will pay shipping, let's get this done. Next day I send another email and telephone follow up to salesman patrick. "Great, we'll get back to you with written contract." - Another day goes by and nothing -no written details, or even anything resembling a contract or even phone call... I call again - I said I would fly in to see the car and test drive, bring a check and get them to ship the car. What else can I do to twist their arms to sell the car with NO conditions or haggling? OK we will email the details. Great. 3 days later, no email. no contract, nothing! Cannot figure out what these guys think operating a business like this. I have spent almost 1 month trying to buy a car that is for sale with NO conditions, and it is as if I am causing this company an enormous embarrassment to take legitimate funds. What more do they want? Who buys without any written details, let alone a sales contract? Why is buying a car so horrendously trying? What can this trial by torture achieve? As much as I have tried, I do not understand this mind bogglingly horrendous experience. I wish this was a fairy story or some type of April fools day experience, but it is a true recollection of actual events. I really would like to buy the car, but how can I - so am not going to endure any more torture. This whole experience may explain why the car remains unsold... I will, now, start again and if I pay more then so be it. At least I will buy a car instead of wasting huge amounts of time and energy!

Read full review of Garcia Infiniti
Hide full review

Is Garcia Infiniti legit?

Our verdict: Complaints Board's thorough examination reveals Garcia Infiniti as a legitimate entity with notable strengths. Despite a 29% resolution rate on customer complaints, which invites a closer look, Garcia Infiniti stands out for its commitment to quality and security. Clients considering Garcia Infiniti should delve into its customer service record to gauge compatibility with their expectations.

Garcia Infiniti earns 94% level of Trustworthiness

Perfect Trust Endorsement: Garcia Infiniti achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Garciainfiniti.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Garcia Infiniti website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Garciainfiniti.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Garcia Infiniti's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 29% of 0 complaints were resolved.
  • The website belonging to Garcia Infiniti has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
ComplaintsBoard
W
1:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Garcia Infiniti Liar salesperson patrick hornef

I finance a car from them 2 weeks ago and since I signed the paper work, they have been saying that they ordered it and since then that's all I've been hearing "it's coming, it's coming"; in the meantime I have to drive the vehicle still. Seems to me that all they are concerned about is making a sale (even a salesperson patrick hornef lied about the "real" price we had to put down for a down payment) and not concerned in the follow up on a "CUSTOMER". I plan to be a thorn in their side cause they crossed the wrong person!

Read full review of Garcia Infiniti
Hide full review
ComplaintsBoard
K
12:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Garcia Infiniti Very bad communication of sales representative patrick hornef

Very disappointed. I placed a hold on a infiniti for thanksgiving week, in advance. They deduct funds from my credit card without contacting me - even though it says "contact customer if anything changes. " I contacted them one week before I was supposed to pick up the car and they told me they sold all of them. It was very stressful, it put me and my family in such a horrible situation.

They didn't think it was important to let us know that we could no longer have the car. I will never use this company again. I have used it previously for many rentals but i'm so dissatisfied, I will tell anyone and everyone I know of this experience. It put us in such a bind. Very bad communication of sales representative patrick hornef, very bad customer and sales service.

Read full review of Garcia Infiniti
Hide full review
ComplaintsBoard
S
2:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Garcia Infiniti Patrick hornef was very bad sales agent stay away

Requested a quote online. Got a call within minutes to explain the process and how to put an order in. Patrick Hornef was good and friendly at that point. Arranging my car pick up was critical and on a tight timeline. Was informed it could be done and I was more than happy with that. Waited several hrs and called back to see if I could get an update. Patrick proceeded to tell me that my order was received but it would take at minimum 1 day to 3 to find a truck to transport my vehicle. Was rude and impatient that I called back so quickly. After the call I called other companies and they said they could find me a car within a few hrs. So I called Patrick back to cancel the order since I was on a very tight timeline. Patrick Hornef was very rude on this call and snarky that I shouldn't expect to be helped on my timeline. He offered no more assistance and hung up very rudely. Patrick Hornef was very bad sales agent stay away

Read full review of Garcia Infiniti
View 0 more photos
Hide full review
ComplaintsBoard
J
1:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Garcia Infiniti very bad sales representatives patrick hornef

I will no longer be using your services due to an encounter I have had with one of your sales representatives patrick hornef while I was car shopping for the Thanksgiving Holidays. I was rudely denied military discounts as a veteran. I don't get my feelings hurt easily, but your company policy really bothers me. Maybe as a company you don't allow discounts to military or veterans for using a vehicle from Enterprise for personal use. Although I disagree with this, I have come to find out that you discount it for active duty with military orders. Since the government pays for all active military travel costs, the company is in essence providing discounts to the government not the actual assertive member or veteran. It saddens me to think that a company would have such a policy. very bad company

Read full review of Garcia Infiniti
View 0 more photos
Hide full review
ComplaintsBoard
M
4:46 am EDT

Garcia Infiniti Garcia infiniti has been terrible and horrible salesperson patrick hornef

After purchasing the said vehicle by Patrick Hornef in Dec 2015, I have had several repairs done on the vehicle. Within 2 months a new alternator was required, cost approximately $1750.00. Following month new radiator was needed along with a thermostat $1920+. This month 2nd aug 16 the air conditioning is not working and estimated costs will exceed $450.00. Lost 2 days of pay due to the situation, time in shop for repairs

My overall experience with garcia infiniti has been terrible and horrible sales person patrick hornef who is liar and spy

Read full review of Garcia Infiniti and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
N
N
Natalie Dyer
, US
Aug 10, 2016 5:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

garcia infiniti has been terrible and horrible sales person patrick hornef

ComplaintsBoard
K
3:14 am EDT

Garcia Infiniti Worst Patrick Hornef sales and Garcia Infiniti car dealer

Garcia Infiniti is the worst dealer ever. Ever since I purchased a car with them, it’s been problem after problem. I have taken the car to their showroom and have left it for up to three days, several occasions where they said they would fix it. And when I get the car back, it still has the same problem which means they didn't do anything to it. There sales advertise that all cars have three years warranty on motor transmission and AC. Well, I have taken my car with transmission failure and all they say is, “I test drove it and checked the transmission, and there’s nothing wrong with it.” That’s a lie because as of right now, my car has completely stopped, and won’t go forward - only in reverse. They don’t want to do anything to fix it knowing the car has 3 years of warranty supposedly.

As soon as you pay for your car, things, like smiles and helpfulness go away very quickly the sales guy name Patrick Hornef worst sales and car dealer forever very very bad i recommended every one to stay away from garcia infiniti

Read full review of Garcia Infiniti and 1 comment
Hide full review
1 comment
Add a comment
N
N
Natalie Dyer
, US
Aug 10, 2016 5:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My overall experience with garcia infiniti has been terrible and horrible sales person patrick hornef who is liar and spy

ComplaintsBoard
C
3:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Garcia Infiniti Sales and Customer Services

I purchased the car and 6 days later the engine blew. Long story short, Patrick Hornef said "take it to Garcia." THE ENGINE NEEDED REPLACED. After 2 weeks I got it back. When I got it back the engine ran but the air conditioner was broke so the next day took it BACK FOR AIR CONDITIONER. Then I had this car for 3 weeks and it overheated. The engine light came on... I haven't been driving it. I am going to take it in for repairs again but I am afraid I have been too trusting. Now it's been 2 months. I am going to take it in. I hope CarHop/UAC make it right. I have had this car two months and I'm afraid to drive it anywhere for fear it will break down. I am taking to THEIR mechanic tomorrow. My warranty is good. I'll have it FIXED again. Hmmm fixed... Right.

Updated on 07/16/2016: Well it's been a couple of weeks update. I called 07/15/16 to tell them I had fixed the car. It cost me but I would pay them Aug 1 my July 1 bill. They said no. That if I didnt pay the full amount they would disable my starter. WELL... AN HOUR LATER I CHECKED AND YES ONCE AGAIN STRANDED WITHOUT TRANSPORTATION. I am a single 32 yr who has to not only figure out a way around but I have PTSD. This is not my idea of good customer service. That car altogether has ran for maybe 2 1/2 weeks total. I finally get it working and garcia turns it off. I need a lawyer.

Read full review of Garcia Infiniti and 1 comment
Resolved

I took my car to the Garcia Infiniti in my area to have it checked out. Patrick Hornef is the very good sales representative who always help me to select the right now of many cars. They made arrangements to have it towed to their showroom and have it rechecked. They found a bad cooling fan, thermostat and a oil switch. The vehicle has been fine since then. then i asked my sales person patrick he is very responsible and kind and gave me free of cost to all services.

Hide full review
1 comment
Add a comment
N
N
Natalie Dyer
, US
Aug 10, 2016 5:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

purchasing vehicle by patrick hornef in January 2016 he stole my money scammer i sue him

ComplaintsBoard
M
12:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Garcia Infiniti Worst Customer and Sales Services

Myself and my wife brought a GarciaInfiniti 2016 Infiniti Q50 3.0t Premium. After we found the one we liked a 2016, they let us stay there for about 8 or 9 hours. Then they finally let us take the car home. But for some reason, they gave us a dealer plate when we gave them a trade in? The next day they wanted the Dealer plate back and told us we had to bring it in the following week to get the air pressure sensors done and the tow hitch we paid for in advance.. Well they did fix the tire pressure sensors however the hitch is on back order. Now 2 months later we are still waiting.

The sales guy patrick hornef is just a terrible sale associates they are liar and they stole my earnings. They Stole my money that’s all nothing else, they drop my calls and never responding my messages as well the sales manager is also very very bad they never contacted me even i tried to much.

Read full review of Garcia Infiniti and 2 comments
Resolved

Its has been resolved by Patrick Hornef best services Its has been resolved by Patrick Hornef best services Its has been resolved by Patrick Hornef best services Its has been resolved by Patrick Hornef best services Its has been resolved by Patrick Hornef best services Its has been resolved by Patrick Hornef best services Its has been resolved by Patrick Hornef best services Its has been resolved by Patrick Hornef best services Its has been resolved by Patrick Hornef best services

Hide full review
2 comments
Add a comment
M
M
Mcclodden Gaucher
, US
Aug 10, 2016 4:51 am EDT

garcia infiniti has been terrible and horrible sales person patrick hornef

K
K
Kho Kono
, US
Aug 10, 2016 3:19 am EDT

Worst Patrick Hornef sales and Garcia Infiniti car dealer

ComplaintsBoard
S
2:29 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Garcia Infiniti Patrick Hornef sales consultant at Garcia Infiniti he is a liar and thief your money

I purchased my 2016 Garcia Infiniti on 1/18/2016. For the first few weeks it was a dream. It did not take it long 'til my car would not back out of my garage even though it was in reverse. I finally got it to move backwards after being in reverse for 15 minutes. I called the service department and they told me to bring it in and let them check it out. I did as I was asked and they said they had put it on the computer and there were no problems found. They had a service rep. drive it and it shifted just fine.

Fast forward to 2/4/2016, I was sitting at a traffic light and when the light turned green, I gave the car gas and it just sat there. I was stuck for about 20 minutes before it started moving forward. (The people behind me were not nice.) When it did move forward, it just crept. Then it lunged forward almost making me hit the car in front of me. I once again took my car into the dealership and they gave me a rental so they could once again “check out my problem.” Once again, they could not make my car duplicate what it did with me. They said they had not heard of this problem before.

I am handicapped and not able to drive myself very often. In the next four months, the same problem appeared when 4 other people were driving my car. I had to make 2 trips to the doctor in New Orleans and prayed that we would not have any trouble. Too much to ask! Had the same problems in New Orleans. I have over 5, 000 miles on my car of which are about 3, 000 mine. The rest were put on with the Service Department driving it.

I left my car again on 7/14/2016. Today is 7/31/2016 and they still have my car. I told them I did not want it back until it was fixed. They gave me a rental car that I can hardly get out of due to my disability. I am to pick up a Infiniti tomorrow. Corporate called me and asked me to explain to them what was happening and I did. This was on 7/20/2016 and they told me they would get back in touch with me within 3-4 working days. I have not heard from them. I have to have to make notes each month and have no car. BUYER BEWARE!

Don't ever contact the Patrick Hornef sales consultant at Garcia Infiniti he is a liar and thief your money

Read full review of Garcia Infiniti and 1 comment
View 0 more photos
Resolved

When I went to the showroom for inspection I told Patrick that the check engine light was also on. They scanned the vehicle for this and found the power steering pressure switch was not working correctly. They fixed the light and got me my oil change and the vehicle has been good. When Patrick called me to see how my vehicle was I told him the light had come back on but after a few days it went off. Maybe I have them check the next time I go for service. Nick always treats me good when I'm there and have recommended the shop to two of my friends. This is the first time I have been called back, thanks Garcia

Hide full review
1 comment
Add a comment
M
M
Michael Molina
, US
Aug 09, 2016 12:18 pm EDT

The sales guy patrick hornef is just a terrible sale associates they are liar and they stole my earnings. They Stole my money that’s all nothing else, they drop my calls and never responding my messages as well the sales manager is also very very bad they never contacted me even i tried to much.

ComplaintsBoard
M
1:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Garcia Infiniti Patrick Hornef liar Sales consultant

I just bought a 2016 Garcia Infiniti. From I bought that Car I have been going back and forth to the shop with different issues. The AC or heat was not working. The latch of hood needed to be replace and now the cruise would stop with me stopping the car. I was in the middle of traffic when car stop. I had my young kids in the car when the car would not move. I had to turn off car then turn on for the car to move. The car kept on doing it. I took it to the shop. Now I have to wait 4 weeks to get my car back cause Hyundai don't know what's the problem. But yet still I was told several people complaining about same issue. If you have a 2016 Garcia Infiniti please be careful. It's not safe.

My Sales consultant is Patrick Hornef [protected] here is big liar never buy the car to that company

Read full review of Garcia Infiniti and 4 comments
Update by Moussette Whitney
Aug 15, 2016 12:06 pm EDT

Patrick Resolved the complaint thanks patrick you are so great

Resolved

Patrick Resolved the complaint thanks patrick you are so great Patrick Resolved the complaint thanks patrick you are so great Patrick Resolved the complaint thanks patrick you are so great Patrick Resolved the complaint thanks patrick you are so great Patrick Resolved the complaint thanks patrick you are so great Patrick Resolved the complaint thanks patrick you are so great Patrick Resolved the complaint thanks patrick you are so great Patrick Resolved the complaint thanks patrick you are so great Patrick Resolved the complaint thanks patrick you are so great

Hide full review
4 comments
Add a comment
D
D
Debra Stambaugh
, US
Aug 18, 2016 5:04 am EDT

Patrick Hornef is my sales person - he was so very helpful and went out of his way to make me feel like comfortable. Best sales experience I have ever had.

S
S
Selma Reibman
, US
Aug 10, 2016 11:30 pm EDT

never mistake to deal with patrick f hornef and garcia infiniti

K
K
Kho Kono
, US
Aug 10, 2016 3:20 am EDT

Garcia Infiniti is the worst dealer ever. Ever since I purchased a car with them, it’s been problem after problem. I have taken the car to their showroom and have left it for up to three days, several occasions where they said they would fix it. And when I get the car back, it still has the same problem which means they didn't do anything to it. There sales advertise that all cars have three years warranty on motor transmission and AC. Well, I have taken my car with transmission failure and all they say is, “I test drove it and checked the transmission, and there’s nothing wrong with it.” That’s a lie because as of right now, my car has completely stopped, and won’t go forward - only in reverse. They don’t want to do anything to fix it knowing the car has 3 years of warranty supposedly.

As soon as you pay for your car, things, like smiles and helpfulness go away very quickly the sales guy name Patrick Hornef worst sales and car dealer forever very very bad i recommended every one to stay away from garcia infiniti

M
M
Michael Molina
, US
Aug 09, 2016 12:19 pm EDT

Myself and my wife brought a GarciaInfiniti 2016 Infiniti Q50 3.0t Premium. After we found the one we liked a 2016, they let us stay there for about 8 or 9 hours. Then they finally let us take the car home. But for some reason, they gave us a dealer plate when we gave them a trade in? The next day they wanted the Dealer plate back and told us we had to bring it in the following week to get the air pressure sensors done and the tow hitch we paid for in advance.. Well they did fix the tire pressure sensors however the hitch is on back order. Now 2 months later we are still waiting.

ComplaintsBoard
P
6:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Garcia Infiniti poor customers service

I have purchased 2 Infiniti Qx56 SUV's brand new from patrick sales man. My current 2012 has been in the shop over 10x with the same problem. The dealership explains the problem to me and how this is "unique." Each time the cause is something different when they document it and check you out. Now the truck is out of warranty and it will be my responsibility if it happens again. Trust me when I say, "It will happen again." Being stranded and having to be without my own vehicle for days. One time it was in the shop for 21 days, they claimed they were waiting for a part from overseas.

I did contact Infiniti corporate office and they refused to do anything. I had bizarre electrical problems with my first Infiniti QX56 as well. I had it in the shop multiple times and no one could ever figure that "unique" problem out either. I purchased my second one because it was the new body style and it was very spacious. The sales man was very sligh about and claiming it was all revamped and no issues reported. They do have a good looking vehicle but I will never never again buy an Infiniti. For the price ($80, 000) you would expect more. They are not trained in customer satisfaction, quality or customers service.

Read full review of Garcia Infiniti and 1 comment
Hide full review
1 comment
Add a comment
M
M
Moussette Whitney
, US
Aug 08, 2016 1:53 pm EDT

100% agreed fraud company

ComplaintsBoard
D
5:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Garcia Infiniti Never buy car from Garcia Infiniti

I rarely give negative reviews because I know that isolated incidents can occasionally arise. BUT, having been exposed to torturous attempted buying experiences on multiple occasions to spend over $48, 000, the whole experience screams of frustration, obstruction, delay and a general attitude of incompetence. My experience started with a telephone call with patrick to get answers to some questions about a "pre owned" new Infiniti. After a straight forward conversation I made an immediate offer, $1, 500, i.e. 3% below asking and said that I was prepared to go to the dealership within 3 days, certified cashiers check to buy. Two days later with no response, I called back and got an immediate, "we were about to call you - NO, we don't accept anything less than asking - full price only" I asked why no counter and was told this rock bottom no discussion. "OK, well, let me know if you would reconsider"-" NO, we don't negotiate." 1 week later I got a price change alert that they had dropped the price by $1000 - which was 500 more than my offer! So much for no negotiation or price change. So, with some dread I called again and spoke with patrick. Offered their full asking price-just wanted to wrap it up. Patrick as a salesman was was only playing games. I again stated that I would buy with no conditions other than seeing the car and a test drive. I asked for a sales/ contract agreement to ensure actual price and car details, fees etc. so no surprises. Never got this. After another week of repeated e mails, texts, calls, and I finally speak with the manager to get things done, and he tells me the car is sold! I am crushed and explain my frustrations. he is sympathetic and takes charge, finds out the car is NOT sold, so we are back on track. Due to some stupid rules, I can't buy the car in Albuquerque without paying Calif. tax even though I reside in Colorado and will pay tax, registration title fees etc. I have to ship the car to NM avoid CA sales tax, which at 9% is three times my burden in NM! So I ask can they ship and to the sales manger's credit he gets an email out and I get a fast quote, I agree with responding e mail, I will pay shipping, let's get this done. Next day I send another email and telephone follow up to salesman patrick. "Great, we'll get back to you with written contract." - Another day goes by and nothing -no written details, or even anything resembling a contract or even phone call... I call again - I said I would fly in to see the car and test drive, bring a check and get them to ship the car. What else can I do to twist their arms to sell the car with NO conditions or haggling? OK we will email the details. Great. 3 days later, no email. no contract, nothing! Cannot figure out what these guys think operating a business like this. I have spent almost 1 month trying to buy a car that is for sale with NO conditions, and it is as if I am causing this company an enormous embarrassment to take legitimate funds. What more do they want? Who buys without any written details, let alone a sales contract? Why is buying a car so horrendously trying? What can this trial by torture achieve? As much as I have tried, I do not understand this mind bogglingly horrendous experience. I wish this was a fairy story or some type of April fools day experience, but it is a true recollection of actual events. I really would like to buy the car, but how can I - so am not going to endure any more torture. This whole experience may explain why the car remains unsold... I will, now, start again and if I pay more then so be it. At least I will buy a car instead of wasting huge amounts of time and energy!

I never recommended the manager of garcia, sales person and there team.

Read full review of Garcia Infiniti and 3 comments
Update by Dee Clara
Jan 18, 2017 5:54 pm EST

Patrick Hornef and Patrick Rich is the most corrupt and thief Sales representative, stay away from garcia infiniti dealer

Hide full review
3 comments
Add a comment
K
K
Kho Kono
, US
Aug 10, 2016 3:17 am EDT

Patrick Hornef worst sales and car dealer

M
M
Michael Molina
, US
Aug 09, 2016 12:17 pm EDT

Worst Customer and Sales Services

M
M
Moussette Whitney
, US
Aug 08, 2016 1:53 pm EDT

100% agreed fraud company and fraud sale consultant Patrick Hornef

ComplaintsBoard
A
12:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Garcia Infiniti Very bad customer services

From the day I purchased my car(17-May-2015) my car has a water leakage problem.I complained a no of times. About 3 times I took my car in competent for the same problem. Every-time they promise me that water will not cm inside car by whenever I wash my car with water or its raining outside water comes inside through the front right speaker mesh.Also I fitted all the accessories through showroom-competent, at the time of purchase so please don't give the reason that its due to speaker fitment or anything else.

My advise is to no buddy could purchase or service there cars from gracia infiniti

Read full review of Garcia Infiniti and 5 comments
Hide full review
5 comments
Add a comment
L
L
Lucore Freeburger
, US
Aug 10, 2016 9:27 am EDT

Worst runaround I have had in my many years of buying cars. First they bait and switched me, then sold the car I signed a contract for and kept my deposit for 12 days. I would avoid this garcia infiniti dealership at all costs as there are many of their competitors you can buy from.

K
K
Kho Kono
, US
Aug 10, 2016 3:17 am EDT

Garcia Infiniti is the worst dealer ever. Ever since I purchased a car with them, it’s been problem after problem. I have taken the car to their showroom and have left it for up to three days, several occasions where they said they would fix it. And when I get the car back, it still has the same problem which means they didn't do anything to it. There sales advertise that all cars have three years warranty on motor transmission and AC. Well, I have taken my car with transmission failure and all they say is, “I test drove it and checked the transmission, and there’s nothing wrong with it.” That’s a lie because as of right now, my car has completely stopped, and won’t go forward - only in reverse. They don’t want to do anything to fix it knowing the car has 3 years of warranty supposedly.

View 0 more photos
T
T
Theresa Kirby
, US
Aug 09, 2016 8:53 am EDT

I purchased a 2016 Garcia Infiniti Sport from this dealership on July 9th 2016 from sales person Patrick Hornef that was my Big mistake. I came to Garcia especially because they were offering 10% interest and were offering the exact car that I was looking for in their online advertising. However, the vehicle could not be located and it was eventually disclosed the car had been sold about 6 months previously. In looking around the lot, I found a similar model with a window display tag stating "Garcia Infiniti SUPER sales Event, $28, 556". (This was a demonstrator car which was manufactured in June 2015 - already a year old.)

This is the car I wound up taking. However, I did not get the displayed $28, 556 price. Instead, I wound up being charged $33, 534 - plus, I am still being charged interest! If I had realized this at the time, I never would have signed for the car; I assumed the sales agreement reflected what had been discussed with my sales person Patrick Hornef and what had been shown on the sales tag. I only became aware of this discrepancy when I checked the paperwork following contact with the finance company. Also, I had been promised a veteran's discount, which I did not receive, even though I traveled back home to get a copy (a 40-mile round trip). Do not buy from Garcia Infiniti. Do not believe their ads, sales person or even there showroom. These people missed their calling, they should have been politicians and liars nothing else.

The Cheater Person photo attached stay away from them this is big fraud and liar person i found ever in my history stay away this liar person

View 0 more photos
Y
Y
Yolanda Lance
, US
Aug 09, 2016 3:31 am EDT

10 year insurance holder with Garcia Infiniti, one accident claim history and My Very Basic Non-Collision Coverage Auto Policy Premium is still over $5000 a year. Customer service is the worst, Sales Consultant is a worst i contact the sale consultant Patrick Hornef they stop picking my call and never reply my sms I have ever seen or heard in all businesses. Better everything Garcia Infiniti to include much lower auto insurance premiums and a lot fewer commercials. Boo hoo for You Garcia, boo hoo for You!

M
M
Moussette Whitney
, US
Aug 08, 2016 1:55 pm EDT

fraud company and fraud sales consultant Patrick hornef

I just bought a 2016 Garcia Infiniti. From I bought that Car I have been going back and forth to the shop with different issues. The AC or heat was not working. The latch of hood needed to be replace and now the cruise would stop with me stopping the car. I was in the middle of traffic when car stop. I had my young kids in the car when the car would not move. I had to turn off car then turn on for the car to move. The car kept on doing it. I took it to the shop. Now I have to wait 4 weeks to get my car back cause Hyundai don't know what's the problem. But yet still I was told several people complaining about same issue. If you have a 2016 Garcia Infiniti please be careful. It's not safe.

My Sales consultant is Patrick Hornef [protected] here is big liar never buy the car to that company

View 0 more photos
ComplaintsBoard
N
4:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Garcia Infiniti Patrick Hornef terrible sales agent

I went to this auction on Valentine's Day and stayed there from 11 am until 10 pm with my family. I inquired about a vehicle and the man named Patrick Hornef walked me to an office and said give me 2600, so I asked can I check out the vehicle before full payment and he answered yes, but after 4 hours I still didn't get to check. Long story short I took it to a mechanic and ended up spending 1800 + dollars on top of the 4, 366 I spent buying the car and now I need a transmission that cost 2, 700. If you're looking for a “reliable vehicle" you won't go there. They don't care, they just take your money and you're screwed basically.

I would strongly advise anyone to rethink doing business at Garcia Infiniti, even the sales manager didn't stand behind his promises.

Read full review of Garcia Infiniti and 6 comments
Resolved

Liar Patrick Hornef Sales Associates My overall experience horrible and terrible, He only stole money and big scammer Liar Patrick Hornef Sales Associates My overall experience horrible and terrible, He only stole money and big scammer Liar Patrick Hornef Sales Associates My overall experience horrible and terrible, He only stole money and big scammer

Hide full review
6 comments
Add a comment
N
N
Nicole Cameron
, US
Nov 13, 2018 3:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

They determine when your car needs a tune up or a malfunction because they control It. is all computerized and they could easily do it but not to everyone. Only young and single women. Be careful from patrick hornef he is liar and fraud

View 0 more photos
S
S
Selma Reibman
, US
Aug 10, 2016 11:28 pm EDT

I should have listened to all the negative comments about Garcia Infiniti and Patrick Hornef. I didn't and got screwed! All these negative comments can't be wrong. Go to Albuquerque Showrome There are plenty of other dealers around that are reputable. Don't make the mistake I did.

View 0 more photos
M
M
Mcclodden Gaucher
, US
Aug 10, 2016 4:49 am EDT

My overall experience with garcia infiniti has been terrible and horrible sales person patrick hornef who is liar and spy

K
K
Kho Kono
, US
Aug 10, 2016 3:15 am EDT

As soon as you pay for your car, things, like smiles and helpfulness go away very quickly the sales guy name Patrick Hornef worst sales and car dealer forever very very bad i recommended every one to stay away from garcia infiniti

T
T
Theresa Kirby
, US
Aug 09, 2016 8:50 am EDT

I purchased a 2016 Garcia Infiniti Sport from this dealership on July 9th 2016 from sales person Patrick Hornef that was my Big mistake. I came to Garcia especially because they were offering 10% interest and were offering the exact car that I was looking for in their online advertising. However, the vehicle could not be located and it was eventually disclosed the car had been sold about 6 months previously. In looking around the lot, I found a similar model with a window display tag stating "Garcia Infiniti SUPER sales Event, $28, 556". (This was a demonstrator car which was manufactured in June 2015 - already a year old.)

This is the car I wound up taking. However, I did not get the displayed $28, 556 price. Instead, I wound up being charged $33, 534 - plus, I am still being charged interest! If I had realized this at the time, I never would have signed for the car; I assumed the sales agreement reflected what had been discussed with my sales person Patrick Hornef and what had been shown on the sales tag. I only became aware of this discrepancy when I checked the paperwork following contact with the finance company. Also, I had been promised a veteran's discount, which I did not receive, even though I traveled back home to get a copy (a 40-mile round trip). Do not buy from Garcia Infiniti. Do not believe their ads, sales person or even there showroom. These people missed their calling, they should have been politicians and liars nothing else.

The Cheater Person photo attached stay away from them this is big fraud and liar person i found ever in my history stay away this liar person

M
M
Moussette Whitney
, US
Aug 08, 2016 1:56 pm EDT

I just bought a 2016 Garcia Infiniti. From I bought that Car I have been going back and forth to the shop with different issues. The AC or heat was not working. The latch of hood needed to be replace and now the cruise would stop with me stopping the car. I was in the middle of traffic when car stop. I had my young kids in the car when the car would not move. I had to turn off car then turn on for the car to move. The car kept on doing it. I took it to the shop. Now I have to wait 4 weeks to get my car back cause Hyundai don't know what's the problem. But yet still I was told several people complaining about same issue. If you have a 2016 Garcia Infiniti please be careful. It's not safe.

My Sales consultant is Patrick Hornef [protected] here is big liar never buy the car to that company

View 0 more photos
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Garcia Infiniti contacts

Phone number

+1 (505) 217-3000

Website

www.garciainfiniti.com

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.