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1.5 84 Reviews

G4S Complaints Summary

10 Resolved
74 Unresolved
Our verdict: With G4S's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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G4S reviews & complaints 84

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F
7:12 am EST
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G4S driver assault

The driver assaulted me at a parking lot, I was reversing and he came speeding right at me and almost crashed into me. He then go out of the car and started assaulting me, slapped me then took out his gun and threatened to shoot. I was still in the car and he was standing by my window. He told me I should move out the way because he was in a rush to deliver money at a post office.

This was at Diepkloof shopping centre.

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8:20 pm EST

G4S rude security officer

Hello,
I am a current student at Southeastern College in the West Palm Beach Campus, I went to the vending machine to get me and M&M I figured out the machine only can take paper bills and no longer taking quarters. On my way walking back to my class I stopped by to make friendly comment be saying to him: "the vending machine cannot take change they should put and out of order on it ". He was looking at me pointed his finger on the vending machine then said "VENDING MACHINE" then pointed his finger at himself saying " SECURITY " I told myself he probably didn't get it since he was busy watching videos I said: sir I didn't report that to you because I know you you are a Security Officer, I just shared that with you as a friendly comment then he said:I DON'T NEED TO KNOW YOUR COMMENT.
To me I was rude and uneducated from him as a security Officer posted in a College Campus not being to understand the difference between a comment an report.
That Officer worked in the evening shift because he always there when I came to school from 6:30p to 10:30 I reported his behavior to you before I reported it to my school Director .
Spenzy.

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1:21 pm EST

G4S officer with bad temper

The client IVCC (Illinois Valley Community College)
Security at this site only has 3 CPO officers working this site that has security 24 hours a day 7 days a week they are 4 officers short. Site Supervisor resigned, they would not allow him to work his 2 weeks that was requested, they made him resign immediately. The next night the 10pm-6am officer walked off the job leaving no security on site. The next day a 6am-2pm officer walked off the job. There is a officer (Kerry Witczak) that has a very violent temper, he has been reported to the Bloomington office several times and they have done nothing. Officers are afraid to work with him.

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1:59 pm EST
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G4S security guard

My name is mr Aurangzeb working in uber eats dubai.today i visited to FAB bank mirdif uptown br to delivered food to customer and there i faced a very unpropissional, unpolite bad behaviour from a g4s guard(african) national.
when i entered in bank i told to that guard i have a food delivery for one of the staff.he said just call.i said call to tell him what, he quit and busy in his mobile.i repeat call for what.he still quit, i again till him i am waiting for your answer.he said no answer.i said why.he said i told you once.i said this is not the way you talking u sitting here to assest the visitors you will explain policy and proceedures or you will show your power to visitors.he said i will show my power.than i moved from him and complained to the bank and also called to G4s office and verbally complained.after sometime one G4s office staff name Mr Fernando called me but his behaviour was same as that guard.he said the guard was right and he have a right to do that.he defending the guard.
so now i am complaining about the booths.

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11:50 am EDT

G4S supervisor, guards, employee disciplinary/ corrective action notice and internet telephone and electronic usage

August 22, 2019

I am the console opera at one court square in long Island City Queens . I work from 0000 x 0800 shift. I would like to inform you about some of the problems at LIC 1 .
At LIC 1 the shift supervisor is (Mr. White) that work the 2300 to 0700 hrs. He don't like
answering his walk talk . he all way sleeping until 0540 hrs . He don't speak with
me and other officers especially s/o Shelmas because on one occasion. He corrected
him on something. There is another officer that walk around as he please. s/o
Derosier refuses to wear his uniform jacket . He is all ways on his phone. If you bring
it to his attend. He respond you not my boss. He do not have respect for the other
officers including myself. The other problem is counsel operator from the 1600 x
0000 hrs. shift do not inform me of important information from the 1600 x 0000 shift
he leaves work that he suppose to have done on his shift for me to do. I have asked the day supervisor to speak with him about it also ask the supervisor to show him
how to write in the log book, no results. New officers are not trained, just walked the
building no instruction.

Internet, Telephone and Electronic Usage
One Court Square site Security Agreement

on October 11 thur 15 2019 The day supervisor have the guards sign paper that say Internet, Telephone and Electronic Usage if you didn't sign the paper the supervisor say he can remove you for LIC 1 witch is one court square.

Employee Disciplinary/ Corrective Action Notice
on October 11, 2019 one office get oral warning about his call outs but the office have vacation time and sick time. October 21, 2019 I get an oral warning about my three call out days which i have sick days and vacation days which i took on one day the other two day i was sick

There are Officers that work at one Court Square come to work late and don't get
write up at all. I have a co-work that relief me at 0800 all way late and the day
supervisor don't say any thing at all .

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9:43 am EDT

G4S service

Respect sir/mam
Sir I am resign for my job g4s secure solution as a securty gard 12/07/2019.
Sir, hr not clear my full and final. I resigned before a 3 months. but g4s employer are not lision... please you contect your staf at g4s jalandhar branch and talk to clear full and final for resignation staf quikly no than all employees go to the labour court against your compony and staff.. thank you

Reg.
Ret. officer surinder kumar
Amit kumar
Gurdeep kumar
Sandeep kumar
Sanjeev kumar
Jatinder singh
Mohinder singh
Mukesh kumar
Sunil kumar
Ramkishan
Ashwani kumar
Rameshwar
Kuldeep kumar
Ravi kumar.

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4:07 am EDT
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G4S nick security guard inappropriate behavior

Nick was very inappropriate by talking about patients in a bad way and when he was confronted by me and medical staff he became very volatile and physically assaulted me on my left Breast area by grabbing and leaving bruising which was reported with local law enforcement officials. I am filing this report too let you know about inappropriate behavior by one of your security guards named Nick at Medical Center Of Trinity In Florida who is going to serve our country in the armed forces. This issue needs resolved or I will contact my lawyer and will be going for the assault charges.

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1:22 am EDT

G4S problems with site supervisor

Ive been working for G4s for a little over a year now as the overnight supervisor and recently one of the guards on my shift happen to crash the company vehicle into a gate knocking the gate down i then took all necessary actions to resolve the situation and notify all parties. Now before said incident i had no prior knowledge that this guard operating the company vehicle did not have their license but apparently had been driving the company vehicle on site for almost an entire year without a license under the authorization of the original site supervisor that still currently works at that location, although he is no longer site supervisor his close friend now holds that title and since he's been in that seat the site has been nothing but foul play. To my understanding this new site supervisor was also aware of the officer driving without a license and both the original and new site supervisor failed to notify any of the other supervisors that this officer was not supposed to be operating the company vehicle. Once all parties were notified and all paperwork was completed the site supervisor told me that i was being demoted due to the officer crashing the company vehicle and driving without a license, this did not sit right with me for 2 reason one, this officer had been driving without a license on all the supervisors shifts not just mine for about a year and 2, it was never documented nor explained that he was unauthorized to operate a vehicle due to not having a license. I immediately contacted hr in Nashville to explain the situation and get a clear understanding of what i was being demoted for, Hr proceeded to ask me repeatedly about my work performance and i began to get very confused being as though I've never gotten a write up, never been late, always stayed over well past my shift, always worked overtime if necessary so to my understanding my work performance wasn't an issue but apparently the so called site supervisor had other thoughts about my work performance that he also failed to disclose with me, the question is, if my work performance was the issue then why did he wait until this issue transpired to complain about it. I find it awfully odd that there hasn't been any documents about my work performance and yet i get demoted for it! With me contacting hr about such a situation you would think they'd ask the same question but there's a lot of funny business going on with these people that sit behind desks they pay the jerks salary to sit at home and not do no work and as soon as something goes wrong to save their own behinds they demote or fire the people that actually do they're jobs, how unfair and sad that such a highly spoken of company would allow all this foul play go on and not address the issues. Some of these guards are really being done wrong and try to put up a fight to defend themselves against wrong accusations and the company wont stand behind them. One day this company will get sued and brought to its knees if they don't clean up their act...smh wrong is wrong G4S...wrong is wrong!

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9:44 am EDT
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G4S security officers

I was an employee with GPS and i worked as a security officer. I never had an issue with receiving payment, Management, or personnel. In my opinion this is a great place to work and it has great benifits and perks for the employee. DO NOT BELIEVE EVERY REVIEW MADE ON THIS SITE. Employee's who are fired take their anger out in many different was, but as an employee i can vouch and say this is a great place to work.

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10:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

G4S security officer unprofessionalism

My husband is patient in the sleep study at Emory Decatur and the security officer on the weekend has loud inappropriate sexual conversations on the phone at the front desk. She smelled like cigarettes and weed and is sleeping at the front desk. Her and another security officer female were engaging in inappropriate activity I. e kissing when he was walking out the next morning. I tried locating a supervisor or an hr rep but had no success after my husband expressed what he had heard the night before. This is unprofessional and needs to be dealt with immediately. To protect the credibility of Emory and it's namesake.

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Update by Lila ali
Oct 10, 2019 9:45 pm EDT

The management is racist and they are aggressive to employees

Update by Lila ali
Oct 09, 2019 10:35 am EDT

There is no parking at the banks and the customer service is terrible from door guard

Update by Lila ali
Oct 08, 2019 11:07 pm EDT

false information my uncle is/ was a psych patient because of attempted suicide he tried to get in the building and the young lady advised she could not let him in

Resolved

please remove complaint the hospital was Emory hospital in Atlanta not Decatur

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1:18 pm EDT
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G4S employee

One of the rudest employees, amy ocanas. You ask a question and shes rude and automatically gives attitude. Every person at the job says the same thing about her. Rude, to say it nicely. And her higher up, alton, is the same. If she says something, he backs her up with the same kind of attitude she has. Very unprofessional people. Almost every other security officer at my workplace is professional and courteous. Except those two.

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3:11 am EDT

G4S overtime pay

It is not fair when you work 40hrs a week and when you work a holiday 8hrs in those 40hrs and you do overtime, an extra 8hrs bringing your work week to 48hrs. The company does not pay the overtime for those 8 extra hours until you have work the 9th hour of overtime. Why is that and is that even legal? I have heard some some reasons about this but it makes no sense. Why would somebody want to work overtime during a holiday week if they will not get compensated. Plus they never tell you this in the interviews.

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Terry Howard
, US
Jan 27, 2020 11:49 pm EST

Wow, I was surprised but glad to see that I am not the only one that thinks this is unfair. I was called to work because an employee quit during Christmas. I normally work Monday through Friday and the employee that quit worked Sundays. Like you the company deducted the 8 hours of holiday pay bringing my first total to 36 so I did not qualify for overtime. During the January paycheck, I had 12 hours of overtime and they again subtracted the 8 hours for the holiday and paid me the remainder. The same thing happened to my co-worker and we have decided to go to a wage lawyer to check into this practice. We looked on youtube labor laws and learned that the company has to pay the lawyer, and if they retaliate that would be against the law, so we are preparing to go forward an talk to an attorney.

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2:33 am EDT
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G4S female security guard at schiphol 0n 29th september

I was travelling back to the UK on Flybe flight to Birmingham UK 18.05 on Sunday 29th September and went through manual frisking (her word) as well as the X ray machine. I don't know what showed up on the body scanner as I was hardly wearing anything. The woman was very rough, touched me all down my legs, on my breats, flickung my bra for no reason, between my breasts. She poked me me between my legs on my vulva, roughly, I was shocked and physically reacted. She asked if there was a problem, I asked if she had to poke me in the genitals, she tole told me yes and did it again, even harder. I am nearly 70 years old, have never been treated in this disgusting way in my world wide travel. I felt sexually assaulted.

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4:37 pm EDT

G4S service van driver aggressive and vulgar talk

I went to keep petrol on waqood station near al asiri roundabout at 23:10 on 22-06-2019 and I was in line of keeping the fuel in my vehicle at the time the staff from waqood told me to take riverse and keep in opposite direction as suddenly the staff van of G4S came and stop behind me as I was keeping the riverse gear already and I was moving then he open his window and started shouting at me with valguar language and with aggressive behaviour.

This incident is just to tell that the organization has a good name in each and every country but because of this kind of people its not good.

Please kindly notify the staff for his bad behaviour.

Thanking you in anticipation for the above mentioned

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12:40 pm EDT
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G4S pay and untrue or false statements

I was hired as a part time USO with G4S at the new Google construction site in Bridgeport Alabama. I'll start by saying the interview process was no more than "here fill out this paperwork", then being rushed through it because Amanda at the Madison office was too busy texting with her mother making lunch plans. It is also known that she has offered a position to one person, only to give it to another, leaving the first person high and dry. I was told that I'd be going to Birmingham for training and that they would put me up in a hotel and I'd be given a Per Diem for food. They didn't tell me that I'd be in a small room with a complete stranger, so I foot the bill for my own room. Then I found out that they don't give Per Diem's, so I was lied to about that. Anyway after almost 2 weeks working, I got a call to turn in my stuff. There was a bounced check on my background check from 23 years ago that I had forgotten about, so I didn't disclose it. Long story short, they let me go. Now after 24 hours of training, 252 miles for mileage and 49.25 hours on the job, there is still 16.25 hours that they haven't paid me and it's like pulling teeth to get anyone to respond to me. They'll tell you that they supply uniforms, but that's really not true, you might get one set that is well used and doesn't fit. I really just want the pay I'm due and forget about this company without having to contact the Alabama Department of Labor, but this is just wrong.

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6:08 pm EST
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G4S management, supervisors

I am eorking since 7 years in Dubai Airport under G4S. I am very sorry to say this sir.Your UAE G4S Branch is doing lots of misdeeds and corruption.And they are ruining your mother company name.According to my knowledge G4S is world best security company in the world. But in the the UAE that is the company doing most corruption than ever.We are working here more than 6 years in this company but no changes no development, no new carrer growth.Operation supervisiors Especially Miss.Ceceill in Dubai Airport she does not know how to approach staff well.Day by day with her position She becomes more rude and un proffessional.and staff salaries since 4 years no incriment.But whenever they hired new staff they increase thier basic salary .but old staff still same low amount.i hope you will pay your attention to this problem.And according to uae LABOUR LAW they should increase salarry in every new renewal of aggrement of the project.Thank you.

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9:51 am EST

G4S vacations problem

hii sir... my name is amritpal singh Erp no. 32674 working in g4s from last 4 years in abu dhabi u. a. e. today am giving resign because of the vacation. i have 30 days vacation i application but didn't get. i went to branch office i met with mr. imran he said we are not approve one month vacation. i just following my contract there is write in clearly after one year one month vacation. i need to attend my sister's wedding ceremony & also i have to do my teeths treatment. sir after 14 hours duty i cant go office everyday for vacation. please solve my problem.
thanx...

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5:42 am EST
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G4S very poor service uae

I am writing this complain to inform you that the poor service of G4s uae department resign on 26th of sep with 1 month notice period untilly last duty on 31st of Oct.according to this I'm still waiting to finalize my sttlememt (end of the service )it has been taken almost two months already I don't know what they are doing else that they are not keep informing me well.I requested to cancel my visa to let me free.

Employe# 22584
Babar ali

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9:36 am EST

G4S horrible and rude

My name is anthony and I was working for g4s at saint marys west palm beach I was new there and working overnight I missed a mandatory meeting and they took me off the schedule because I missed the meeting meetings there are monthly travis whi worked g4s left the company so I had to wait till the next meeting. I got no calls from g4s at all I keep calling there and they never call me back 2 months pass and also during thise 2 months was waiting for opening at wellington regional which I worked whenever they need me... I call g4s for laura and she told me she would put me on the list for good samaritan or jupiter medical vit she would help me find a temporary job then in call her back and she is never there then today some guy with attitude said I was terminated I was shocked. He had a nasty attitude and didnt want to help me get back to work. This is the worse company and will not recommend to work here... They also got my pay wrong. This guy that talked to me deserves to be fired. Thank u for your time

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5:43 pm EST
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G4S manager

Dear sir went for interview with Neil grant at rbs Scotland Drummond house for interview was disgusted by the way interview went arrived on site not allowed to bring car in when he said he had organised car offers me post and told me to start on Thursday at gogaburn bank with no contract given or email confirmation if getting job have had this procedure all the time since leaving you're company in 2017 without returning with an l.d.n form received my p45 from Glasgow as not registered with them at this time no reason has been given to why left G4s so nothing has really stopped me from coming back but seem to get runaround from you're recruitment team and interview managers would still like to know reason why left G4s kind regards Lorraine bamford

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